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Customer Experience Operations Manager Jobs (NOW HIRING)

Reliance One

Operations Manager

New Troy, MI · On-site

$160K/yr

Operations Manager New Troy, Michigan, United States Onsite | Direct Hire | Full-Time $160,000 ... Experience with scheduling, materials management, freight/distribution, and workforce planning

Brilliant Earth

Customer Experience Manager

Austin, TX

$70K - $90K/yr

Customer Experience Manager - Austin, TX We are seeking a motivated and dynamic Customer Experience ... Partner with Workforce Operations Analysts to create and maintain a comprehensive team schedule ...

Elevation Labs

Customer Experience Manager

Denver, CO · On-site

$50K - $70K/yr

The Customer Experience Manager works closely with internal departments to develop cohesive plans, ensuring operational alignment and timely delivery. The role is critical in driving customer ...

Alutiiq, LLC

Operations Manager

Sterling, VA · On-site

$135K - $170K/yr

Alutiiq Solutions, LLC is seeking a highly qualified and experienced Operations Manager to lead and ... as other client-customer contract requirements (all benefits are subject to eligibility ...

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Customer Experience Operations Manager information

See salary details

$44.5K

$123.7K

$135.5K

How much do customer experience operations manager jobs pay per year?

As of Jun 27, 2026, the average yearly pay for customer experience operations manager in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

How does a Customer Experience Operations Manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

Is CX a good career?

A Customer Experience (CX) Operations Manager plays a key role in improving customer satisfaction and loyalty by overseeing service processes and team performance. The role often requires strong communication, data analysis skills, and familiarity with customer feedback tools. It can offer career growth opportunities in various industries focused on customer-centric strategies.

What is a Customer Experience Operations Manager?

A Customer Experience Operations Manager is responsible for overseeing and optimizing the processes, tools, and teams that support a company's customer experience initiatives. They analyze customer feedback, implement process improvements, and ensure that customer interactions are seamless across all touchpoints. This role often collaborates with departments such as sales, marketing, and product to align strategies and deliver a consistent and high-quality customer experience. Their goal is to increase customer satisfaction, loyalty, and retention by identifying pain points and implementing effective solutions.

What does a customer operations manager do?

A customer experience operations manager oversees the processes and systems that support customer interactions, ensuring efficient service delivery and satisfaction. They analyze customer data, coordinate cross-functional teams, and implement improvements using tools like CRM software to enhance overall customer experience.

How much should an operations manager get paid?

The salary for a Customer Experience Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Factors such as team size, company size, and required skills like data analysis or CRM tools can influence compensation levels.

What is a CX operations manager?

A Customer Experience (CX) Operations Manager oversees the processes and systems that support customer interactions to ensure a positive experience. They analyze customer data, coordinate cross-functional teams, and implement improvements using tools like CRM software to enhance service quality and efficiency.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What are the key skills and qualifications needed to thrive as a Customer Experience Operations Manager, and why are they important?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.
More about Customer Experience Operations Manager jobs
What cities are hiring for Customer Experience Operations Manager jobs? Cities with the most Customer Experience Operations Manager job openings:
What are the most commonly searched types of Customer Experience Operations jobs? The most popular types of Customer Experience Operations jobs are:
What states have the most Customer Experience Operations Manager jobs? States with the most job openings for Customer Experience Operations Manager jobs include:
What job categories do people searching Customer Experience Operations Manager jobs look for? The top searched job categories for Customer Experience Operations Manager jobs are:
Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $123,678 per year, or $59.5 per hour.

Operations Manager

Augusta Plumbing and Heating

Saint Cloud, MN • On-site

$40 - $50/hr

Full-time

Posted 28 days ago

Job description

Are you a detailed problem solver who thrives in fast-paced environments?

Augusta Plumbing and Heating is seeking an experienced Operations Managerknown for managing day-to-day challenges and building trust with team members and clients.

About You

  • Are you skilled at solving difficult plumbing, HVAC or electrical problems?
  • Do you have a confident presence that reassures direct reports and clients alike?
  • Do you enjoy managing the chaos?
  • Trusted leader who motivates and develops young teams

If you want to control your own destiny and earn what you are worth apply today.

About Us

At Augusta Plumbing and Heating, we've been the area's go-to choice for reliable and affordable plumbing and HVAC services since 2007. We recently expanded into the electrical trade in 2025.

About the Job

The Operations Manager directs dispatch, daily field operations, customer escalations, and employee development to ensure Augusta delivers excellent service and maintains high team performance.

Key Responsibilities

  • Monitor day-to-day field operations, proactively correcting workflow and aligning actions with the day-to-day realities of the schedule.
  • Coach technicians to boost efficiency, ensure quality service, and drive sales
  • Address escalated customer issues swiftly and resolve them quickly
  • Analyze schedules and assign jobs to maximize sales opportunities and technician strengths

Qualifications

  • Previous experience in a technical trade required

Pay is dependent on experience between $40-$50/hr. Substantial incentive bonuses available based on individual performance, team achievements, and overall company growth.

Apply