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Customer Experience Operations Manager Jobs (NOW HIRING)

Real Alloy

Operations Manager

Sapulpa, OK

Responsibilities We are seeking a driven and experienced Operations Manager located in Sapulpa, Oklahoma, to lead daily production operations at our aluminum recycling facility. This role is ...

Salute

Operations Manager

Glendale, AZ · On-site

$95K - $110K/yr

We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Operations Manager ...

EarthCam

Customer Operations Manager

Upper Saddle River, NJ · On-site

$135K/yr

EarthCam is seeking a highly collaborative and hands-on Customer Operations Manager to lead and ... Experienced in security systems, IP cameras, video monitoring, and networking fundamentals * Calm ...

Pretium Packaging

Operations Manager

Bethlehem, PA · On-site

... value, and customer service. With 20 manufacturing locations across North America, we provide ... S. and Canada. We are looking for an experienced Operations Manager to provide exceptional ...

CRH

Customer Experience Manager

Tacoma, WA · On-site

$80K - $100K/yr

Customer Experience Manager Architectural Products Group Tacoma, Washington, United States Job ID ... This position operates as the key liaison between sales, operations, finance, and customers while ...

HR One

Customer Experience Manager

Utica, NY · On-site

$60K - $75K/yr

Customer Experience Manager FX Matt Saranac Brewing Co. is seeking a dynamic and customer-focused ... Lead initiatives that improve customer service quality and operational efficiency. * Monitor ...

circa

Customer Experience Manager

Houston, TX · On-site

The Customer Experience Manager is a people-first leader who inspires, develops, and serves their ... This role partners cross-functionally to build operational excellence while championing a culture ...

varonis

Customer Success Operations Manager

Dallas, TX · On-site

Experience: * Proven experience in customer success, operations management, or a similar role ... Extensive experience in customer success operations or related leadership roles * Technical Skills:

Granite

Customer Experience Manager

Pleasanton, CA · On-site

$96K - $144K/yr

Collaborate with Operations staff to measure and ensure accurate scheduling and dispatching. * Coordinate policies and procedures with other District Customer Experience Managers to ensure ...

Granite

Customer Experience Manager

Tracy, CA

$96K - $144K/yr

Collaborate with Operations staff to measure and ensure accurate scheduling and dispatching. * Coordinate policies and procedures with other District Customer Experience Managers to ensure ...

NutsFactoryNYC

Be Seen First

Operation Manager

Pompton Plains, NJ · On-site

$120K - $180K/yr

Operations Manager - Retail Multi-Unit Nuts Factory Location: New York / New Jersey Area Travel ... operations leader to help elevate store performance, execution, customer experience, and team ...

Fusion Connect

Customer Experience Manager

... within operations departments on behalf of customers • Perform customer negotiations and ... customer success or account management experience in a technology or complex environment ...

Five Below

Customer Experience Manager

Towson, MD

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

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All JobsCustomer Experience Operations Manager Jobs

Customer Experience Operations Manager information

See salary details

$44.5K

$123.7K

$135.5K

How much do customer experience operations manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for customer experience operations manager in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

How does a Customer Experience Operations Manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is a Customer Experience Operations Manager?

A Customer Experience Operations Manager is responsible for overseeing and optimizing the processes, tools, and teams that support a company's customer experience initiatives. They analyze customer feedback, implement process improvements, and ensure that customer interactions are seamless across all touchpoints. This role often collaborates with departments such as sales, marketing, and product to align strategies and deliver a consistent and high-quality customer experience. Their goal is to increase customer satisfaction, loyalty, and retention by identifying pain points and implementing effective solutions.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What are the key skills and qualifications needed to thrive as a Customer Experience Operations Manager, and why are they important?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.
More about Customer Experience Operations Manager jobs
What cities are hiring for Customer Experience Operations Manager jobs? Cities with the most Customer Experience Operations Manager job openings:
What are the most commonly searched types of Customer Experience Operations jobs? The most popular types of Customer Experience Operations jobs are:
What states have the most Customer Experience Operations Manager jobs? States with the most job openings for Customer Experience Operations Manager jobs include:
What job categories do people searching Customer Experience Operations Manager jobs look for? The top searched job categories for Customer Experience Operations Manager jobs are:
Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 4% As Needed, 79% Full Time, 12% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $123,678 per year, or $59.5 per hour.

Manager, Customer Experience

United Wheels Inc.

Miamisburg, OH

$70K - $90K/yr

Full-time

Posted 26 days ago

Job description

Job Title: Manager, Customer Experience
Department: Operations Planning
FLSA Status: Exempt
Location: Ohio
Summary
The Customer Experience Manager will lead both Rider Services (post-purchase warranty and customer support) and Customer Care (pre-purchase support) for U.S. operations. This leader will be responsible for shaping the customer service function into a best-in-class operation by implementing scalable systems, processes, and programs that deliver an exceptional rider experience. The role requires a balance of strategic vision and hands-on leadership, ensuring that customer needs are met efficiently while aligning with UWI’s brand values and business goals.
Essential Duties and Responsibilities
  • Provide leadership and direction for U.S.-based Rider Services and Customer Care teams.
  • Assess current operations and architect customer service amp; rider service programs that reflect industry best practices.
  • Develop and implement customer experience strategies that support both pre-purchase and post-purchase needs.
  • Establish service level standards, performance metrics, KPI’s, and reporting structures amp; report our on a daily basis.
  • Partner with product, sales, and marketing teams to ensure customer feedback informs business decisions.
  • Oversee the design and implementation of service tools, CRM platforms, and knowledge bases to improve efficiency and consistency.
  • Drive continuous improvement in customer satisfaction, retention, and loyalty.
  • Develop training programs to enhance product knowledge, communication skills, and problem-solving abilities of the service teams.
  • Manage escalated customer issues with professionalism and urgency.
  • Stay current on customer service trends in consumer goods, sporting goods, and outdoor recreation industries, bringing forward new ideas and technologies.
  • Prepare regular reports for senior leadership on service performance, trends, and opportunities for improvement.
  • Train, mentor, and motivate customer amp; rider service representatives.
  • Drive Process Improvement in both departments using data analytics.
Supervisory Responsibilities: Yes
Education and/or Experience
  • Bachelor’s degree in Business, Communications, or related field required; advanced degree preferred.
  • 5+ years of progressive customer service leadership experience, including management of both pre- and post-purchase support functions.
  • Demonstrated success in building and scaling customer service programs at a consumer-facing company.
  • Experience with CRM, ticketing, and contact center platforms; ability to evaluate and implement new technologies.
  • Strong understanding of customer service metrics and analytics.
  • Proven ability to lead teams through change and build a culture focused on customer success.
  • Excellent problem-solving, communication, and interpersonal skills.
  • Industry experience in consumer products, bicycles, sporting goods, or outdoor recreation is highly desirable.
Certifications (Preferred):
  • Customer Experience Professional (CCXP), Six Sigma, or similar process improvement certifications.

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