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Customer Experience Operations Manager Jobs in Rochester, NY

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Customer Experience Manager

York, NY · On-site

Our Customer Experience team is a real differentiator in our space, and we hear constantly from our ... Ability to stay composed and effective while managing multiple priorities and customer interactions ...

Paychex

Customer Experience Strategist

West Henrietta, NY · On-site

$94K/yr

... operations and/or customer experience. * 3 years of experience in a consulting role, product management or market research function with an online retail or SaaS organization. * CCXP (Certified ...

Paychex

Customer Experience Strategist

West Henrietta, NY · On-site +1

$94K/yr

... operations and/or customer experience. * 3 years of experience in a consulting role, product management or market research function with an online retail or SaaS organization. * CCXP (Certified ...

New

Tuff Shed

Operations Manager

Victor, NY · On-site

$80K - $85K/yr

Working directly with the Operations employees * Manages the logistics including shipping ... Ensures that building quality, communication, and customer experience are in alignment with the ...

Byrne Dairy and Deli

Operations Manager

Rochester, NY · On-site

$46K - $52K/yr

... and customer-service skills. Operations Managers work a minimum of 45 hours weekly. * High School Diploma * Leadership skills and a strong will to succeed * Minimum 3 years retail experience

Byrne Dairy and Deli

Operations Manager

Batavia, NY · On-site

$46K - $52K/yr

... and customer-service skills. Operations Managers work a minimum of 45 hours weekly. * High School Diploma * Leadership skills and a strong will to succeed * Minimum 3 years retail experience

Byrne Dairy and Deli

Operations Manager

Palmyra, NY · On-site

$46K - $52K/yr

... and customer-service skills. Operations Managers work a minimum of 45 hours weekly. * High School Diploma * Leadership skills and a strong will to succeed * Minimum 3 years retail experience

Byrne Dairy and Deli

Operations Manager

Rochester, NY · On-site

$46K - $52K/yr

... and customer-service skills. Operations Managers work a minimum of 45 hours weekly. * High School Diploma * Leadership skills and a strong will to succeed * Minimum 3 years retail experience

Byrne Dairy and Deli

Operations Manager

Newark, NY · On-site

$46K - $52K/yr

... and customer-service skills. Operations Managers work a minimum of 45 hours weekly. * High School Diploma * Leadership skills and a strong will to succeed * Minimum 3 years retail experience

Byrne Dairy and Deli

Operations Manager

Rochester, NY · On-site

$46K - $52K/yr

... and customer-service skills. Operations Managers work a minimum of 45 hours weekly. * High School Diploma * Leadership skills and a strong will to succeed * Minimum 3 years retail experience

Byrne Dairy and Deli

Operations Manager

Rochester, NY · On-site

$46K - $52K/yr

... and customer-service skills. Operations Managers work a minimum of 45 hours weekly. * High School Diploma * Leadership skills and a strong will to succeed * Minimum 3 years retail experience

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All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Rochester, NY

Customer Experience Operations Manager information

See Rochester, NY salary details

$43.9K

$122K

$133.7K

How much do customer experience operations manager jobs pay per year?

As of Jul 19, 2026, the average yearly pay for customer experience operations manager in Rochester, NY is $122,029.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,200.00 and $132,200.00 per year, depending on experience, location, and employer.

How does a Customer Experience Operations Manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

How much does a customer experience manager earn?

A customer experience operations manager typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Salaries can vary based on industry, certifications, and the complexity of customer service operations managed.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Experience Director or Vice President of Customer Service, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What is a customer experience operations manager?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, implement improvements, and coordinate cross-functional teams to enhance service quality, often using tools like CRM software and data analytics. Strong leadership, communication skills, and understanding of customer service metrics are essential for this role.

What does a customer operations manager do?

A customer experience operations manager oversees the processes and systems that support customer interactions, ensuring efficient service delivery and satisfaction. They analyze customer data, coordinate cross-functional teams, and implement improvements using tools like CRM software to enhance overall customer experience.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What are the key skills and qualifications needed to thrive as a Customer Experience Operations Manager, and why are they important?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.
What are popular job titles related to Customer Experience Operations Manager jobs in Rochester, NY? For Customer Experience Operations Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Experience Operations Manager jobs in Rochester, NY look for? The top searched job categories for Customer Experience Operations Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Experience Operations Manager jobs? Cities near Rochester, NY with the most Customer Experience Operations Manager job openings:
Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Rochester, NY as of July 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $122,029 per year, or $58.7 per hour.
Retail Lead Associate (Reduced-Time), Customer Experience Operations

Retail Lead Associate (Reduced-Time), Customer Experience Operations

Amazon

Rochester, NY • On-site

$18.60/hr

Part-time

Medical, Retirement

Posted 9 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,974 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Pay starts at $18.60 per hour with benefits available.
Reduced Time Hours: Average work between 30-39 hrs per week.
This role requires open availability Tuesday - Saturday between 2:45pm and 9:15pm.
As a Retail Lead Associate, you will be the face of Amazon and contribute to the culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting our customers. You will assist with customer service operations and floor leader responsibilities.
Key job responsibilities
- Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
- Utilize inventory management systems to scan, process, and count product.
- Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
- Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
- Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
- Work with a manager to maintain the physical safety and quality standards of the site.
- Work in a fast changing and ambiguous environment.
- Perform additional duties, as assigned
- Work flexible hours including nights, weekends, and holidays.
- Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.
About the team
Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations? Curious to be at the heart of where innovation meets customer obsession?
Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever-changing environment. Our goal is to go beyond assisting with customer orders. We strive to connect personally with our customers and uplift their lives - even if for just a few moments. We operate out of designated retail locations - where it's convenient for our customers - helping facilitate the delivery and return of customer orders.
BASIC QUALIFICATIONS
- High school or equivalent diploma
- Are 18 years of age or older
- 1+ years retail or customer-facing, or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience
PREFERRED QUALIFICATIONS
- Experience in training others
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The starting pay for this position is listed below, including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, NY, Rochester - 18.00 - 18.00 USD hourly

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About Amazon

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Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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