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Customer Experience Operations Manager Jobs in Rochester, NY

Byrne Dairy and Deli

Operations Manager

Rochester, NY · On-site

$46K - $52K/yr

... and customer-service skills. Operations Managers work a minimum of 45 hours weekly. * High School Diploma * Leadership skills and a strong will to succeed * Minimum 3 years retail experience

Byrne Dairy and Deli

Operations Manager

Walworth, NY · On-site

$46K - $52K/yr

... and customer-service skills. Operations Managers work a minimum of 45 hours weekly. * High School Diploma * Leadership skills and a strong will to succeed * Minimum 3 years retail experience

Byrne Dairy and Deli

Operations Manager

Canandaigua, NY · On-site

$46K - $52K/yr

... and customer-service skills. Operations Managers work a minimum of 45 hours weekly. * High School Diploma * Leadership skills and a strong will to succeed * Minimum 3 years retail experience

Byrne Dairy and Deli

Operations Manager

Geneseo, NY · On-site

$46K - $52K/yr

... and customer-service skills. Operations Managers work a minimum of 45 hours weekly. * High School Diploma * Leadership skills and a strong will to succeed * Minimum 3 years retail experience

Byrne Dairy and Deli

Operations Manager

Lakeville, NY · On-site

$46K - $52K/yr

... and customer-service skills. Operations Managers work a minimum of 45 hours weekly. * High School Diploma * Leadership skills and a strong will to succeed * Minimum 3 years retail experience

Byrne Dairy and Deli

Operations Manager

Farmington, NY · On-site

$46K - $52K/yr

... and customer-service skills. Operations Managers work a minimum of 45 hours weekly. * High School Diploma * Leadership skills and a strong will to succeed * Minimum 3 years retail experience

Byrne Dairy and Deli

Operations Manager

Brockport, NY · On-site

$46K - $52K/yr

... and customer-service skills. Operations Managers work a minimum of 45 hours weekly. * High School Diploma * Leadership skills and a strong will to succeed * Minimum 3 years retail experience

Byrne Dairy and Deli

Operations Manager

Canandaigua, NY · On-site

$46K - $52K/yr

... and customer-service skills. Operations Managers work a minimum of 45 hours weekly. * High School Diploma * Leadership skills and a strong will to succeed * Minimum 3 years retail experience

Amazon

Operations Manager

Greece, NY

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Greece, NY

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

NABIS

Operations Manager

Rochester, NY · On-site

$80K/yr

The Operation Manager will report to the New York Director of Operations and will be responsible ... customer satisfaction Desired Skills & Qualifications: * 2+ years of leadership experience in ...

NABIS

Operations Manager

Rochester, NY

$80K/yr

The Operation Manager will report to the New York Director of Operations and will be responsible ... customer satisfaction Desired Skills & Qualifications: * 2+ years of leadership experience in ...

Cintas

Customer Experience Coordinator

Rochester, NY · On-site

$19.25 - $24.25/hr

Manage workload of assigned field technicians based on available work, the knowledge and skill set ... Provide operational support by utilizing fire suppression system knowledge to customers, vendors ...

Amazon

Sr. Operations Manager

Rochester, NY · On-site

... quality and customer experience • Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Operations Managers ...

Cintas

Customer Experience Coordinator

Rochester, NY · On-site

$19.25 - $24.25/hr

Manage workload of assigned field technicians based on available work, the knowledge and skill set ... Provide operational support by utilizing fire suppression system knowledge to customers, vendors ...

Amazon

Operations Manager

Rochester, NY · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an ... BASIC QUALIFICATIONS - 3+ years of employee and performance management experience - Bachelor ...

HEADSCOUT

Operations Manager

Le Roy, NY · On-site

Customer: Our client is a globally recognized leader in the advanced materials and technology ... Demonstrated experience managing shop floor operations and daily production activities * Strong ...

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Showing results 1-20

All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Rochester, NY

Customer Experience Operations Manager information

See Rochester, NY salary details

$43.9K

$122K

$133.7K

How much do customer experience operations manager jobs pay per year?

As of Jul 20, 2026, the average yearly pay for customer experience operations manager in Rochester, NY is $122,029.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,200.00 and $132,200.00 per year, depending on experience, location, and employer.

How does a Customer Experience Operations Manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

How much does a customer experience manager earn?

A customer experience operations manager typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Salaries can vary based on industry, certifications, and the complexity of customer service operations managed.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Experience Director or Vice President of Customer Service, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

What is a customer experience operations manager?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, implement improvements, and coordinate cross-functional teams to enhance service quality, often using tools like CRM software and data analytics. Strong leadership, communication skills, and understanding of customer service metrics are essential for this role.

What does a customer operations manager do?

A customer experience operations manager oversees the processes and systems that support customer interactions, ensuring efficient service delivery and satisfaction. They analyze customer data, coordinate cross-functional teams, and implement improvements using tools like CRM software to enhance overall customer experience.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What are the key skills and qualifications needed to thrive as a Customer Experience Operations Manager, and why are they important?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.
What are popular job titles related to Customer Experience Operations Manager jobs in Rochester, NY? For Customer Experience Operations Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Experience Operations Manager jobs in Rochester, NY look for? The top searched job categories for Customer Experience Operations Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Experience Operations Manager jobs? Cities near Rochester, NY with the most Customer Experience Operations Manager job openings:
Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Rochester, NY as of July 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $122,029 per year, or $58.7 per hour.

Operations Manager

Byrne Dairy and Deli

Rochester, NY • On-site

$46K - $52K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Description:
Byrne Dairy & Deli - Operations Managers - Full Time
Benefits Including Paid Vacation
Scoop Up Success with Byrne Dairy & Deli : Where Fresh Opportunities Are Always on the Menu!
Sonbyrne Sales, Inc. / Byrne Dairy & Deli a local growing, family-owned company is actively seeking an Operations Manager. We offer competitive salary and great benefits. We are dedicated to creating a work environment where employees do their best work and deeply committed to advancing our employees.
Purpose of Position
Manages the entire retail and food service department in a single Byrne Dairy & Deli store according to company policies, procedures, and federal/state requirements. In your role as an Operations Manager, you will be responsible for the smooth operation of your store and food service area, effective employee management, and delivery of exceptional customer service. This is a very hands-on role, and you will spend most of your time on the store floor working with employees and customers.
Job Responsibilities
As an Operations Manager, it will be up to you to create and build upon a positive and family-oriented culture and a profitable retail business environment, with the overall goal of helping us to continue to grow a successful organization. From overseeing financials and employee development to ensuring that the store is kept clean, you will take a direct and active role in all aspects of the day-to-day operations of your assigned store.
Your specific duties will include:
  • Ensuring customer loyalty by providing exceptional customer service, responding to customer's questions and resolving their problems and needs in a friendly, accurate and timely manner
  • Maintaining your store's gross profit and ensuring proper inventory management
  • Overseeing and recording delivery of merchandise, comparing records with merchandise ordered and reporting discrepancies in order to control costs
  • Performing human resource management duties to include supervising, training, hiring and communicating with corporate management
  • Planning and preparing work schedules and assigning employees to specific duties
  • Ensuring that payroll remains within the projected hours set by the corporate office
  • Monitoring and maintaining proper store cleanliness, appearance and maintenance as per company guidelines
  • Maintaining stock levels, inventory and stock rotation to required level
  • Protecting employees and customers by providing a safe and clean store environment

Job Requirements
As an Operations Manager, you must be the type of motivated and positive individual who enjoys rolling up your sleeves and doing whatever it takes to get the job done. You must also be highly organized and detail-oriented with strong analytic and prioritization skills. It is also important that you display excellent verbal and written communication, interpersonal and customer-service skills. Operations Managers work a minimum of 45 hours weekly.
  • High School Diploma
  • Leadership skills and a strong will to succeed
  • Minimum 3 years retail experience
  • Minimum 3 years supervisory experience
  • Equivalent combination of experience and education.
  • Supervise others by assigning/directing work, conducting employee evaluations, staff training and development, taking appropriate disciplinary/corrective actions. Develop and/or implement new and current policies/procedures/standards and/or rules/regulations.

Physical Demands
While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to climb or balance on a ladder and stoop, kneel, or crouch when stocking and cleaning shelves. The employee must be able to lift and/or move up to 50 pounds. The employee must be able to work in varying temperatures. Working in coolers and freezers.
Benefits
As an Operations Manager with Byrne Dairy & Deli, you will be part of an established and respected family-owned company with one of the region's most recognized and popular brands. We will provide you with comprehensive online and hands-on training to prepare you for your role plus ongoing product and professional training to ensure your continued success with Byrne Dairy & Deli. Our commitment to promoting from within means that there is also plenty of room for advancement in our organization, with opportunities to move into management roles at the district level and beyond. Your hard work and professional dedication will be rewarded with a competitive compensation package that includes benefits.
Your benefits will include:
  • Medical, dental and vision coverage
  • Advanced Scheduling
  • 401(k)
  • Paid vacation
  • Paid sick leave
  • Scholarships
  • Employee recognition program

Estimated Salary: $46,000-52,000 annually
Employer's Disclaimer
  • All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
  • This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Furthermore, the company reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
  • This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

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