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Director Of Client Operations Jobs in Rochester, NY

ShiftHop LLC

Director of Operations

Rochester, NY · Remote

As the Director of Operations, you will: * Work to implement staff training and compliance procedures, as required by JCAHO for Staffing Agencies * Implement scalable processes to support our ...

Monro

Director of Marketing Operations

Fairport, NY · On-site

$125K - $150K/yr

Support execution of marketing strategy into clear, actionable plans with defined deliverables, timelines, and ownership * Ensure alignment across marketing, merchandising, operations, finance and ...

Monro

Director of Marketing Operations

Rochester, NY

Support execution of marketing strategy into clear, actionable plans with defined deliverables, timelines, and ownership * Ensure alignment across marketing, merchandising, operations, finance and ...

Gallagher

Client Service Director

Batavia, NY · On-site

You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it ... In this role, you'll oversee Commercial client service operations, mentor team members, and ensure ...

SUNY Geneseo

Director of Facilities Operations

Geneseo, NY · On-site

$115K - $135K/yr

The Director of Facilities Operations provides strategic leadership and operational oversight for all campus maintenance, utilities, custodial, and grounds operations. Reporting to the Assistant Vice ...

Aaron Manor

Director of Nursing

Fairport, NY · On-site

$120 - $129/hr

The Director of Nursing (DON) will plan, organize, develop, and direct the overall operation of our Nursing Services Department in accordance with current federal, state, and local standards ...

Lollypop Farm

Director of Accounting

Fairport, NY · On-site

$75/hr

The Director of Accounting is responsible for all areas relating to financial reporting including ... Manage daily accounting operations and ensure timely, accurate financial reporting * Oversee ...

T E C Industrial Inc

Director of Nursing

Rochester, NY · On-site

$100 - $115/hr

Job Category Nursing , Leadership , Director of Nursing * Required Degree 2 Year Degree * Manage ... Oversee clinical operations to guarantee full compliance with NYS and Federal regulations.

CompleteRx

Director of Pharmacy

Rochester, NY · On-site

$155K - $173K/yr

As the Director of Pharmacy, you will provide strategic leadership and operational oversight for at our partnered hospital, Wyoming County Community Health System, while having the support and ...

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All JobsOf Client Operations JobsDirector Of Client Operations JobsDirector Of Client Operations Jobs in Rochester, NY

Director Of Client Operations information

See Rochester, NY salary details

$33.5K

$106.2K

$177.1K

How much do director of client operations jobs pay per year?

As of Sep 2, 2026, the average yearly pay for director of client operations in Rochester, NY is $106,245.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,500.00 and $133,700.00 per year, depending on experience, location, and employer.

What are the main challenges a director of client operations faces when managing cross-functional teams?

A Director of Client Operations often works with cross-functional teams that include sales, customer service, product development, and technical support. Coordinating these diverse groups can be challenging due to differing priorities, communication styles, and workflows. Success in this role requires strong leadership, conflict resolution skills, and the ability to align teams around shared goals while maintaining high client satisfaction. Regular check-ins, clear communication channels, and performance metrics help ensure everyone stays on track and client expectations are met.

What are the key skills and qualifications needed to thrive as a director of client operations, and why are they important?

To thrive as a Director Of Client Operations, you need strong leadership abilities, operational management experience, and a solid background in client relationship management, often supported by a relevant bachelor's or master's degree. Familiarity with CRM platforms, project management software, and data analytics tools is typically required. Outstanding communication, strategic thinking, and problem-solving skills help professionals excel in overseeing teams and ensuring client satisfaction. These skills and qualities are critical for driving operational efficiency, maintaining high service standards, and fostering long-term client partnerships.

What does a director of client operations do?

A director of client operations oversees the delivery of services to clients, manages client relationships, and ensures operational efficiency within an organization. They coordinate teams, develop strategies to improve client satisfaction, and often use tools like CRM systems to track performance and client interactions.

What are popular job titles related to Director Of Client Operations jobs in Rochester, NY?

For Director Of Client Operations jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Director Of Client Operations jobs in Rochester, NY look for?

The top searched job categories for Director Of Client Operations jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Director Of Client Operations jobs?

Cities near Rochester, NY with the most Director Of Client Operations job openings:

Director Of Client Operations jobs near you
Infographic showing various Director Of Client Operations job openings in Rochester, NY as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $106,245 per year, or $51.1 per hour.

Director of Operations

ShiftHop LLC

Rochester, NY • Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 18 days ago

Job description

ABOUT US

ShiftHop, LLC. is a technology services company for healthcare professionals and healthcare facilities. Our mission is to bring the PRN/gig-work to the healthcare field, allowing for decreased staffing shortages in the healthcare field. We empower healthcare professionals to become independent of their full-time job, by offering credentialing services and a clear path for becoming an independent contractor. With ShiftHop, healthcare professionals can find work 24/7, working whenever, wherever, and however often they’d like.

ROLE AND RESPONSIBILITIES:

We’re seeking a candidate to facilitate day-to-day operations, ensuring successful outcomes of several projects and initiatives by collaborating with our internal corporate team and our partner facilities. This is a remote position with a residency requirement of Rochester, New York. The ideal candidate can oversee multiple projects simultaneously, and is very flexible, while being a “hands-on” leader. This is a director level position which reports directly to the Chief Executive Officer. As a member of high-level leadership, you can expect to have 5-10 direct reports, who will eventually oversee a team of 50-75 in the Rochester, NY area. As the Director of Operations, you will:

  • Work to implement staff training and compliance procedures, as required by JCAHO for Staffing Agencies
  • Implement scalable processes to support our inevitable growth
  • Manage and communicate with healthcare facilities, offering complaint resolution and high-level contract approvals
  • Facilitate internal leadership meetings, as well as external “pitch” conferences with potential partner healthcare facilities
  • Oversee the financial team, ensuring prompt payments are received by partner facilities, and resolving any Accounts Payable complaints
  • Assist in the hiring, training and oversight of Facility Success Managers and ShiftHopper Success Managers, further overseeing the onboarding, continued training and termination of these positions
  • Assist in the day-to-day marketing of ShiftHop to local healthcare facilities, including social media postings and marketing systems 8. Optimize ShiftHop’s applications and services, defining recommendations and ensuring timely implementations

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

  • 5 years of leadership experience, preferably in a healthcare setting
  • Advanced computer skills, including Microsoft Outlook, Excel, and ERP/CRM systems
  • Bachelor’s degree or equivalent experience as listed above, plus HS Diploma
  • Positive attitude seeking the common goal of providing a revolutionary service to reshape healthcare staffing
  • Familiarity with nursing, post-acute and inpatient healthcare
  • Resourcefulness and creativity

BENEFITS:

  • 100% employer paid medical, dental and vision (MVP Healthcare)
  • 100% employer paid life insurance 
  • 100% short and long-term disability
  • 401k matching up to 10% annually, plus eligibility for immediate vesting
  • Flexible schedule – work whenever able, so long as you meet the 40 hour/week minimum requirement
  • Same day pay option
  • 500.00 annual fitness credit

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