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Director Of Client Operations Jobs in Rochester, NY

Rush Soccer

Director of Coaching

Rochester, NY · On-site

Operational amp; Strategic Collaboration * Partner with club administrators on schedules ... Director of Coaching Diploma or equivalent advanced certification is a bonus. * Proven success in ...

Sjf

Director of Family Business

Rochester, NY · On-site

$128 - $150/hr

The Director of Family Business, reporting to the Dean of the School of Business, is responsible ... Program Operations and Management - Conduct strategic planning, manage the day-to-day operations ...

Genesee Country Museum

Director of Education

Mumford, NY · On-site

$25 - $27/hr

The Director of Education is responsible for the programmatic and budgetary success of high-quality ... operations. * Competence with Microsoft Office Suite and project management or database software.

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All JobsOf Client Operations JobsDirector Of Client Operations JobsDirector Of Client Operations Jobs in Rochester, NY

Director Of Client Operations information

See Rochester, NY salary details

$33.5K

$106.2K

$177.1K

How much do director of client operations jobs pay per year?

As of Sep 2, 2026, the average yearly pay for director of client operations in Rochester, NY is $106,245.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,500.00 and $133,700.00 per year, depending on experience, location, and employer.

What are the main challenges a director of client operations faces when managing cross-functional teams?

A Director of Client Operations often works with cross-functional teams that include sales, customer service, product development, and technical support. Coordinating these diverse groups can be challenging due to differing priorities, communication styles, and workflows. Success in this role requires strong leadership, conflict resolution skills, and the ability to align teams around shared goals while maintaining high client satisfaction. Regular check-ins, clear communication channels, and performance metrics help ensure everyone stays on track and client expectations are met.

What are the key skills and qualifications needed to thrive as a director of client operations, and why are they important?

To thrive as a Director Of Client Operations, you need strong leadership abilities, operational management experience, and a solid background in client relationship management, often supported by a relevant bachelor's or master's degree. Familiarity with CRM platforms, project management software, and data analytics tools is typically required. Outstanding communication, strategic thinking, and problem-solving skills help professionals excel in overseeing teams and ensuring client satisfaction. These skills and qualities are critical for driving operational efficiency, maintaining high service standards, and fostering long-term client partnerships.

What does a director of client operations do?

A director of client operations oversees the delivery of services to clients, manages client relationships, and ensures operational efficiency within an organization. They coordinate teams, develop strategies to improve client satisfaction, and often use tools like CRM systems to track performance and client interactions.

What are popular job titles related to Director Of Client Operations jobs in Rochester, NY?

For Director Of Client Operations jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Director Of Client Operations jobs in Rochester, NY look for?

The top searched job categories for Director Of Client Operations jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Director Of Client Operations jobs?

Cities near Rochester, NY with the most Director Of Client Operations job openings:

Director Of Client Operations jobs near you
Infographic showing various Director Of Client Operations job openings in Rochester, NY as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $106,245 per year, or $51.1 per hour.

Director of Coaching

Rush Soccer

Rochester, NY • On-site

Full-time

Posted 14 days ago

Job description

Rochester Rush, a premier youth soccer club in New York, is seeking a highly motivated, visionary, and experienced Director of Coaching (DOC) to lead the continued growth and development of our club. This is a unique opportunity to shape the future of a rapidly expanding and community-driven soccer club.
About Rochester Rush
Rochester Rush is a soccer club that serves over three hundred players across a wide range of ages and competitive levels. We are a year-round, professionally operated youth soccer organization based in New York. We are dedicated to the holistic development of our players through our training methodology, where we emphasize technical, tactical, and physical growth. Our mission is to develop players who C.A.R.E., and our vision is to become the most innovative and challenging development center in the region.
Rochester Rush is part of New York Rush, which operates branches in Albany, Binghamton, Syracuse, and Utica.
About the Role
The Director of Coaching will oversee the direction of the Rochester-based programs, including N1 teams on the girls' side and EA teams on the boys' side. The DOC will oversee a coaching staff from the U8 to U19 age groups, while also managing aspects of player and coach development, ensuring that training standards, curriculum, and player pathways align with the club’s mission and values. The DOC will work closely and collaboratively with the General Manager/CEO to drive operational success, competitive development, and staff excellence.
Key Responsibilities
Technical Leadership amp; Program Development
  • Design and implement a club-wide Player Development Plan for the program.
  • Ensure technical excellence and consistency across all age groups and competition levels.
  • Oversee training methodology, session planning, and competitive team structures.
  • Continuously evaluate and evolve programming to meet strategic objectives and industry standards.

Coach Recruitment, Development amp; Evaluation
  • Recruit, assign, mentor, and retain high-level coaching staff.
  • Develop and lead coach education initiatives including training sessions, evaluations, and feedback processes.
  • Implement a structured performance evaluation process for all program coaches.
  • Foster a professional, collaborative coaching culture committed to ongoing improvement.

Player Development amp; Progression
  • Manage the developmental pathway for players ages U8–U19.
  • Lead tryouts, player assessments, and roster placements.
  • Create and manage individual development plans and feedback systems.
  • Guide college recruitment and showcase opportunities for high school-aged players.

Operational amp; Strategic Collaboration
  • Partner with club administrators on schedules, registration, and field logistics.
  • Coordinate with leadership on staffing, budget management, and long-term planning.
  • Serve as a liaison between the club and external leagues, college coaches, and events.
  • Communicate effectively with players, parents, and stakeholders about development plans and club vision.

Qualifications amp; Desired Experience
  • USSF or UEFA B or higher License strongly preferred.
  • Director of Coaching Diploma or equivalent advanced certification is a bonus.
  • Proven success in youth development leadership within club or academy environments.
  • Experience mentoring coaching staff and implementing technical programs.
  • Excellent communication, leadership, and organizational skills.
  • Technological proficiency with tools such as GotSport, Google Workspace, 360 Player, etc.
  • Must pass all background checks and possess a valid driver’s license.

Why Join Rochester Rush?
  • Become a key leader in a growing and ambitious club with strong community ties.
  • Influence the future of the game in a region passionate about soccer development.
  • Collaborate with a passionate and evolving staff in a professional environment.
  • Competitive compensation based on qualifications and experience.
  • Opportunities for career advancement within an expanding club infrastructure.

This is a full-time, salaried position (salary is determined by qualifications and experience). Benefits include professional development assistance. The schedule includes nights and weekends as needed.

Please send your resume and cover letter to Craig Thomas craig@northeastrush.com and Brian Gordon brian.gordan@northeastrush.com for consideration. Please include “Director of Coaching” in the subject line of your email.

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