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Healthcare Highways, Inc.

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Director of Client Success

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Working collaboratively with associates across sales, operations, and implementation, you will ... How We Work As a Director of Client Services, you will be expected to work in an office environment.

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How much do director of client operations jobs pay per year?

As of Aug 15, 2026, the average yearly pay for director of client operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director of client operations, and why are they important?

To thrive as a Director Of Client Operations, you need strong leadership abilities, operational management experience, and a solid background in client relationship management, often supported by a relevant bachelor's or master's degree. Familiarity with CRM platforms, project management software, and data analytics tools is typically required. Outstanding communication, strategic thinking, and problem-solving skills help professionals excel in overseeing teams and ensuring client satisfaction. These skills and qualities are critical for driving operational efficiency, maintaining high service standards, and fostering long-term client partnerships.

What are the main challenges a director of client operations faces when managing cross-functional teams?

A Director of Client Operations often works with cross-functional teams that include sales, customer service, product development, and technical support. Coordinating these diverse groups can be challenging due to differing priorities, communication styles, and workflows. Success in this role requires strong leadership, conflict resolution skills, and the ability to align teams around shared goals while maintaining high client satisfaction. Regular check-ins, clear communication channels, and performance metrics help ensure everyone stays on track and client expectations are met.

Is a director of client operations a high position?

A director of client operations is a senior leadership role responsible for overseeing client relationships, service delivery, and operational strategies within an organization. It is generally considered a high-level position that requires extensive experience, leadership skills, and often involves managing teams and strategic planning.

What does a director of client operations do?

A director of client operations oversees the delivery of services to clients, manages client relationships, and ensures operational efficiency within a company. They coordinate between teams, develop strategies to improve client satisfaction, and often use tools like CRM systems to track client interactions and performance metrics.
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Director Of Client Operations jobs near you
Infographic showing various Director Of Client Operations job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Associate Director of Client Operations

MRO Corporation

Atlanta, GA • On-site

$88K - $118K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 7 days ago

MRO Corp rating

7.8

Company rating: 7.8 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

150th of 492 rated business services

Job description

Overview
The Associate Director of Client Operations is a regionally based role that reports directly to the Director of Client Operations. This role is responsible for overseeing a geographical portion of MRO staffed sites to ensure that Release of Information (ROI) activities are compliant with established hospital policies, federal and state regulations and are completed in a timely and fiscally responsible manner per our contract with the client. This is a key client facing role and demands an individual with exceptional communication skills and an awareness that they are working for the industry leader in the ROI space. Regional Operations Managers and Area Managers will report directly to this position. The Associate Director of Client Operations works directly with the Director of Client Operations to support in the overall successful operation of the region, to include financial oversight, direct client interaction, and overall operational excellence.
  • This is a remote position that requires travel to leadership meetings and Southeast Region facilities.
  • Preferred candidate needs to live in the Southeast Region - GA, AL, SC, NC, or FL
  • Experience required

Responsibilities
  1. Overall management responsibility for a specific portion of a region for staffed site operations.
  2. Selects and maintains qualified personnel in all positions reporting directly.
  3. Directs, monitors, and appraises the performance of individuals immediately reporting.
  4. Oversees and provide guidance to direct reports on employee and site performance.
  5. Leads the workflow activities among site employees to ensure maximum productivity and quality standards are met.
  6. Provide leadership, direction and support to the MRO management team to ensure maximum efficiencies and client satisfaction at various locations.
  7. Promotes a positive self-image of MRO with emphasis on customer service. Responds to customer needs in a positive and efficient manner.
  8. Ensure work is performed in accordance with MRO/customer policies and procedures as well as Federal/State law.
  9. Maintain on-boarding training program to ensure medical record staff understand proper processes and procedures.
  10. Monitors performance to provide performance feedback, measurements, and evaluations.
  11. Monitor profitability of site operations and make appropriate adjustments to achieve company goals in conjunction with the Director of Client Operations.
  12. Reviews performance against operating plans and standards. Provides reports to subordinates on interpretation of results and approves changes in direction of plans. Assist with Root Cause Analysis and Corrective Action Plans.
  13. Review and approves expenses.
  14. Coordinates and collaborates with other departments to carry out responsibilities.
  15. Maintain budget controls for staffed site operations in conjunction with the Director of Client Operations.
  16. Maintains positive client relations including regular meetings to review operational results and proactively seek process improvements.
  17. Participates in client QBR (Quarterly Business Reviews) as needed.
  18. Collaboratively work with department heads at National Service Center.
  19. Facilitate a positive work environment that drives reduced turnover.

Qualifications
  • Bachelor's Degree in Health Information Management, Business Administration or health related field or equivalent experience is required. RHIT or RHIA preferred.
  • 5+ years supervisory/management experience required in Release of Information (ROI).
  • Proven ability to recruit, train, and motivate personnel.
  • Participative management type - advocates team concept.
  • Demonstrated excellence in written communication and interpersonal skills.
  • Strong time management and broad knowledge of computer systems in health care and Health Information management strongly preferred.
  • Regular travel required by air, land, or rail throughout the United States.

* This job description reflects management's assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned
Total Compensation
Base pay is one element of the total compensation package. Eligible employees may also receive an annual cash bonus and have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.
Salary Range
It is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.
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Pay Range
USD $88,000.00 - USD $118,000.00 /Yr.

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