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Director Of Client Operations Jobs in Columbus, OH

Gifthealth

Director of Client Success

Columbus, OH · On-site

The Director leads a team of direct reports, typically a Client Success Manager and an Operations Manager, with team size scaling to program volume. This is a critical hire as Gifthealth's Client ...

giftHEALTH Inc

Director of Client Success

Columbus, OH · On-site

The Director leads a team of direct reports, typically a Client Success Manager and an Operations Manager, with team size scaling to program volume. This is a critical hire as Gifthealth's Client ...

Cart.com

DIrector of Operations

Groveport, OH · On-site

Develop and manage key client relationships at the operations level e.g., * Director and Manager of Supply Chain Drive high levels of client Satisfaction and employee Engagement Act as "trouble ...

EASTON.

Be Seen First

Director of Operations

Columbus, OH · On-site

Director of Operations Location: Easton Town Center, Columbus, OH Status: Full-Time, Exempt Reports To: General Manager Be Part of the Legacy. Build the Future of Easton. Easton Town Center is one of ...

Cart.com

DIrector of Operations

Groveport, OH · On-site

Fastpaced,highvolume,multi-client,unit-pickfulfillmentcenterenvironmentexperience * KnowledgeofWarehouseManagementSystems(ideally,ManhattanWMSandPyramidWCS). * Successduringtraditionalholiday'peak'e ...

Chick-fil-A

Assistant Director of Operations

Columbus, OH · On-site

$18 - $20/hr

Our high-performing team is looking for an Assistant Director of Operations. The objective of this role is to execute the organizational strategy of Chick-fil-A Grandview Yard to grow the business in ...

Chick-fil-A

Assistant Director of Operations

Columbus, OH · On-site

$18 - $20/hr

Our high-performing team is looking for an Assistant Director of Operations. The objective of this role is to execute the organizational strategy of Chick-fil-A Grandview Yard to grow the business in ...

Chick-fil-A

Director of Operations: Evening

Columbus, OH · On-site

$18 - $20/hr

Description The role of Assistant Director of Operations, PM role is one that embodies character, chemistry, competency, capacity, and the entrepreneurial spirit. The Assistant Director is a forward ...

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$31.8K

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How much do director of client operations jobs pay per year?

As of May 28, 2026, the average yearly pay for director of client operations in Columbus, OH is $100,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,500.00 and $126,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director Of Client Operations, and why are they important?

To thrive as a Director Of Client Operations, you need strong leadership abilities, operational management experience, and a solid background in client relationship management, often supported by a relevant bachelor's or master's degree. Familiarity with CRM platforms, project management software, and data analytics tools is typically required. Outstanding communication, strategic thinking, and problem-solving skills help professionals excel in overseeing teams and ensuring client satisfaction. These skills and qualities are critical for driving operational efficiency, maintaining high service standards, and fostering long-term client partnerships.

What are the main challenges a Director of Client Operations faces when managing cross-functional teams?

A Director of Client Operations often works with cross-functional teams that include sales, customer service, product development, and technical support. Coordinating these diverse groups can be challenging due to differing priorities, communication styles, and workflows. Success in this role requires strong leadership, conflict resolution skills, and the ability to align teams around shared goals while maintaining high client satisfaction. Regular check-ins, clear communication channels, and performance metrics help ensure everyone stays on track and client expectations are met.

What does a Director of Client Operations do?

A Director of Client Operations oversees the delivery of services to clients, ensuring that all client needs are met efficiently and effectively. They manage client relationships, coordinate with internal teams, and develop strategies to improve client satisfaction and operational processes. This role often involves supervising account managers, analyzing operational performance, and implementing best practices to enhance service delivery. Their ultimate goal is to foster long-term client partnerships and drive business growth.

What jobs can I get with a BBM?

A BBM (Bachelor of Business Management) can qualify you for roles such as operations manager, project coordinator, business analyst, or client services manager. These positions often require strong communication, organizational skills, and knowledge of business processes, and may involve working with clients, managing teams, or overseeing projects.
What are popular job titles related to Director Of Client Operations jobs in Columbus, OH? For Director Of Client Operations jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Director Of Client Operations jobs in Columbus, OH look for? The top searched job categories for Director Of Client Operations jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Director Of Client Operations jobs? Cities near Columbus, OH with the most Director Of Client Operations job openings:
Director Of Client Operations jobs near you
Director of Client Success

Director of Client Success

Gifthealth

Columbus, OH • On-site

Full-time

Posted 6 days ago

Job description

About Us
At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.
Position Summary
We are seeking a Director of Client Success to serve as the primary relationship owner for Gifthealth's pharma manufacturer clients, acting as the main point of contact for strategic alignment, communication, and escalation management. Reporting to the VP of Client Success, this role bridges client needs and internal execution by surfacing client context to the Product Manager's prioritization process, contributing to solution design, and ensuring program performance meets client expectations. The Director leads a team of direct reports, typically a Client Success Manager and an Operations Manager, with team size scaling to program volume. This is a critical hire as Gifthealth's Client Success organization evolves from legacy account structures into a new model, and the Director will be instrumental in defining what excellent client partnership looks like in practice.
Key Responsibilities
  • Client Relationship Ownership Own primary pharma manufacturer client relationships, serving as the main point of contact for strategic alignment, communication, and long-term trust-building across all assigned programs
  • Escalation Management Lead escalation management by triaging, owning, and resolving client issues; engage Product, Engineering, or Operations as needed and participate directly on client calls rather than relaying status
  • Product Feedback & Client Scoping Surface client needs to the Product Manager and attend client scoping sessions to ensure the prioritization process reflects client context; contribute to solution design in partnership with Product
  • Scope Alignment & Performance Management Align with clients on scope, strategic priorities, and program performance; set and manage client expectations across all active programs to ensure consistent delivery against commitments
  • Team Leadership & Development Lead and develop direct reports, including a Client Success Manager focused on account health and program monitoring and an Operations Manager focused on day-to-day program operations; team size scales with program volume
  • Cross-Functional Delivery Coordination Collaborate closely with the Project Manager on delivery coordination and cost transparency; partner with Engineering, Pharmacy Dispensing Operations, Patient Experience, and Data teams to ensure seamless program execution
Qualifications
  • 5+ years in client success, account management, or client-facing program management (Required)
  • 2+ years managing direct reports (Required)
  • Experience in specialty pharmacy, pharma manufacturer services, hub services, or healthcare technology (Preferred)
  • Prior experience managing pharma manufacturer relationships at the brand team or senior director level (Preferred)
  • Knowledge, Skills & Abilities
  • Deep knowledge of pharma manufacturer client relationships, specialty pharmacy or hub services operations, and client success methodology in a matrixed environment (Required)
  • Strong client relationship management, escalation management, and executive-level written and verbal communication skills (Required)
  • Ability to navigate ambiguity, manage competing priorities, and translate client context into actionable product feedback; able to influence without direct authority over shared services (Required)
  • Knowledge of direct-to-patient program delivery, specialty pharma reimbursement, or comparable single-partner platform experience (Preferred)
  • Strategic thinking across a multi-program client portfolio; ability to quickly onboard to a new organizational structure and help define new ways of working (Preferred)
Work Environment
  • Location: Hybrid / Remote
  • Schedule: Full-time
Key Essential Functions [example below key provision - you may require others]
  • Must be able to sit and/or work at a computer for extended periods of time while managing client communications, meetings, and reporting activities.
  • Must be able to use standard office equipment, including a computer, keyboard, mouse, headset, and telephone.
  • Must be able to perform repetitive motions throughout the workday, including typing, reading, reviewing documentation, and participating in virtual meetings.
  • Must be able to communicate effectively with internal and external stakeholders in person, via video conference, by phone, and in writing.
  • Must be able to travel occasionally for client meetings, business reviews, team meetings, conferences, or onsite operational support, as needed.
  • Must be able to manage multiple priorities and respond effectively in a fast-paced, high-growth environment.
  • Must be able to work during standard business hours with flexibility for escalations, client needs, or critical business initiatives.
Employment Classification
Status: Full-time
FLSA: Exempt
Equal Employment Opportunity (EEO) Statement
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.
We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.

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