Manager Commercial Operations Jobs in Rochester, NY

Commercial Flooring Account Executive / Project Manager
Build Relationships. Solve Problems. Own the Outcome.
Are you someone who enjoys building trusted business relationships, uncovering customer needs, and seeing projects through from first conversation to final completion?
TES Staffing is working with a large commercial flooring headquartered in Rochester. We are looking for a disciplined, detail-oriented business development professional who thrives on creating long-term customer partnerships and takes pride in delivering exceptional project outcomes. This is not a transactional sales role, and it's not focused on chasing construction bids from General Contractors. Instead, you'll work directly with Facilities Directors, Facilities Managers, Operations Leaders, and building owners to identify flooring needs, develop solutions, and manage projects through successful completion. 
If you're naturally curious, ask thoughtful questions, and enjoy both winning business and ensuring it's executed well, we'd love to meet you.
About this company:
Our customer is one of New York State's most respected commercial flooring contractors, serving healthcare systems, higher education institutions, K-12 schools, government agencies, and commercial organizations throughout the region.
The company has earned an outstanding reputation by delivering quality work, maintaining strong customer relationships, and standing behind every project. They have been recognized as:

• 2026 Best Place to Work in Construction
• 2026 Best Place to Work in America
• 2026 Best Company to Work for in New York

The Opportunity
Rochester and Western New York represent a significant growth market with substantial opportunities across healthcare, education, government, manufacturing, and commercial facilities.
You'll inherit some existing relationships while also developing new business throughout the territory. Unlike traditional sales roles, your responsibility doesn't end when a contract is signed. You'll remain involved throughout the project lifecycle, serving as the primary customer contact and coordinating closely with estimating, operations, and project administration teams to ensure successful delivery.
This is an opportunity to build lasting customer relationships, create recurring revenue opportunities, and become a trusted advisor to facility leaders across the region.
What You'll Be Doing

• Develop relationships with Facilities Directors, Facilities Managers, Operations Leaders, Property Managers, and building owners throughout Western New York
• Identify opportunities for flooring replacement, restoration, maintenance, and improvement projects
• Prospect and develop new business through outreach, networking, referrals, and relationship-building activities
• Conduct site visits, ask thoughtful questions, and uncover customer challenges and objectives
• Coordinate with estimating and operations teams to develop project solutions and proposals
• Manage projects from award through completion, serving as the primary point of contact for the customer
• Monitor project progress, communicate proactively, and ensure customer satisfaction throughout the process
• Maintain accurate CRM records, pipeline activity, and forecasting
• Represent the company as a trusted long-term partner rather than a transactional vendor

What We're Looking For

• 2+ years of B2B sales, account management, project management, facilities services, construction, commercial trades, or related experience
• Strong relationship building skills and a consultative approach to business development
• Comfortable initiating conversations and prospecting, but naturally inclined to listen, learn, and solve problems
• Highly organized with strong attention to detail and follow-through
• Ability to manage multiple projects, priorities, and customer relationships simultaneously
• Experience working with facility leaders, property managers, building owners, or commercial customers is preferred
• Strong CRM and organizational habits
• Self-motivated, disciplined, and accountable
• Based in or near Rochester, NY with the ability to travel throughout Western New York

Success in This Role Looks Like
The ideal candidate is equally comfortable making a prospecting call, walking a facility with a customer, coordinating project details internally, and following up after completion to ensure the customer is delighted with the result.
You don't view your job as simply making a sale. You view your job as helping customers solve problems and ensuring those solutions are delivered successfully.
If that sounds like you, we'd love to talk.
Details 
Base pay- Starting at $50k and a generous commission plan
First year comp target of $110k+
Full benefits package including medical, dental, vision, PTO, etc