Manager Of Program Operations Jobs in Rochester, NY

Essential Duties & Responsibilities

• Oversees operational aspects of an academic program, assessing and modifying program processes as needed to meet depart and quality assurance goals
• Creates and manages course schedules and calendars. Maintains and tracks a master schedule, collaborating with faculty to ensure compliance with course delivery procedures
• Handles program operation logistics such as ordering course materials and handling instructor payments
• Analyzes program metrics and performance measures and assists with reporting of program goal assessment results
• Prepares and monitors the program budget, including purchase orders, invoice payments, and monthly financial reconciliations
• Serves as liaison with students on operational issues and concerns. Gathers feedback on program effectiveness and supports the continuous improvement of services by providing recommendations to program leadership
• Other duties as assigned

Knowledge, Skills, & Abilities

• Knowledge of program/project management in higher education
• Knowledge of budget management
• Skill in analytical and critical thinking
• Skill in interpersonal, verbal, and written communication
• Ability to manage multiple projects simultaneously
• Ability to define, manage, and improve business processes

Minimum Education & Experience

• Bachelor's degree in related field
• 5 years of relevant experience
• Equivalent combination of experience & education may be considered

Job Level Overview

Specialized Contributor Level 3 - A senior-level role requiring broad understanding of the profession or field of work. Independently leads diverse and often complex assignments, projects, or programs. May act as a mentor and guide less experienced staff.

• Designing and improving academic and operational processes, including student eligibility reviews and undergraduate-to-graduate transitions
• Leveraging data and analytics to track outcomes, inform planning, and support decision-making for academic leadership
• Building consensus and collaboration across campus with faculty, advisors, Enrollment Management, the Registrar's Office, Financial Aid, and Institutional Research
• Serving as a primary point of contact in complex student cases and serving as a key resource for faculty, staff, and students navigating CABM programs
• Leading communications, outreach, and programming to support recruitment, engagement, and retention
• Contributing to Graduate School priorities, including events and cross-campus initiatives that strengthen graduate education

FLSA Category

Work Location

Compensation

Application Materials

When you are ready to complete an application for this position please be prepared to submit the below requested information. This will be required to ensure your application is processed in a timely manner.

Candidates must be eligible to work in the United States.

Additional Details

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law.

If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request tohr@rit.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.