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Client Service Manager Jobs in Rochester, NY (NOW HIRING)

Gallagher

Client Service Supervisor

Batavia, NY · On-site

As a global leader in insurance, risk management, and consulting services, we're united by a commitment to excellence and a culture defined by The Gallagher Way.We're looking for a Client Service ...

Alphabe Insight Inc

Client Service Associate

Rochester, NY · On-site

$45K - $49K/yr

Our team is built on clear communication, accountability, and a commitment to excellence across every project we manage. We are seeking a dedicated and detail-oriented Client Service Associate to ...

Morgan Stanley

Client Service Associate

Rochester, NY · On-site

$35K/yr

Client Service Associates provide exceptional service to our clients and support Financial Advisor ... Managing the calendar including coordinating meetings or events with logistics such as material ...

Morgan Stanley

Client Service Associate

Rochester, NY · On-site

$35K/yr

Client Service Associates provide exceptional service to our clients and support Financial Advisor ... Managing the calendar including coordinating meetings or events with logistics such as material ...

ELS

Client Service Specialist

Pittsford, NY · On-site

$38.46 - $43.17/hr

The Client Service Specialist's primary responsibilities include account administration and ... Minimum of 5 years relevant experience in the investment advisory/wealth management industry ...

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All JobsClient Service JobsClient Service Manager JobsClient Service Manager Jobs in Rochester, NY

Client Service Manager information

See Rochester, NY salary details

$24.2K

$57.3K

$99.7K

How much do client service manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for client service manager in Rochester, NY is $57,251.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,100.00 per year, depending on experience, location, and employer.

What are the salary expectations for customer service managers?

The salary for a Client Service Manager typically ranges from $50,000 to $85,000 annually, depending on experience, industry, and location. Senior or specialized roles may offer higher compensation, and additional benefits such as bonuses or commissions are common in customer-focused environments.

What are Client Service Managers?

Client Service Managers are professionals responsible for maintaining strong relationships with clients and ensuring their needs are met by the company’s products or services. They serve as the primary point of contact between clients and the organization, handling client inquiries, resolving issues, and coordinating with internal teams to deliver solutions. Their main goal is to ensure client satisfaction, retention, and loyalty. Client Service Managers often analyze feedback, monitor service quality, and help identify opportunities for growth within their accounts.

Is a client service manager a good career?

A client service manager is a professional responsible for maintaining client relationships, resolving issues, and ensuring customer satisfaction. It is a stable career with opportunities for advancement, often requiring strong communication, problem-solving skills, and industry knowledge. The role can be rewarding for those interested in customer relations and management.

What are the key skills and qualifications needed to thrive as a Client Service Manager, and why are they important?

To thrive as a Client Service Manager, you need strong customer service expertise, problem-solving abilities, and a bachelor's degree in business or a related field. Familiarity with CRM software, project management tools, and sometimes industry-specific certifications are typically required. Excellent communication, leadership, and conflict-resolution skills help build lasting client relationships and guide teams effectively. These skills ensure high client satisfaction, efficient service delivery, and long-term business growth.

What is the role of a client service manager?

A client service manager oversees client relationships, ensuring customer satisfaction and addressing their needs. They coordinate with internal teams, manage service delivery, and often use CRM tools to track interactions and performance metrics.

How to become a client service manager?

To become a client service manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service or account management. Developing strong communication, problem-solving, and leadership skills is essential, and some employers may prefer certifications such as Certified Customer Service Manager (CCSM).

How does a Client Service Manager typically collaborate with other departments to ensure client satisfaction?

Client Service Managers work closely with sales, product, and operations teams to address client needs and resolve issues efficiently. They often act as a communication bridge, relaying client feedback and coordinating solutions or improvements. Regular meetings and updates with internal teams help ensure that all client requirements are met and expectations are managed effectively. This cross-functional collaboration is key to delivering a seamless client experience and maintaining long-term relationships.

What is the difference between Client Service Manager vs Customer Support Manager?

AspectClient Service ManagerCustomer Support Manager
CredentialsRelevant experience in client relations, possibly certifications in customer service or account managementExperience in customer support, technical knowledge may be beneficial
Work EnvironmentTypically in client-facing roles, managing key accounts, and building long-term relationshipsOften in call centers or support teams, handling inquiries and troubleshooting
Employer & IndustryFinancial services, consulting, B2B companiesRetail, tech, telecommunications, service industries

While both roles focus on customer interactions, a Client Service Manager primarily manages ongoing client relationships and strategic accounts, whereas a Customer Support Manager handles day-to-day support inquiries and technical issues. The roles overlap in customer communication but differ in scope and focus.

What are the most commonly searched types of Client Service jobs in Rochester, NY? The most popular types of Client Service jobs in Rochester, NY are:
What are popular job titles related to Client Service Manager jobs in Rochester, NY? For Client Service Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Client Service Manager jobs in Rochester, NY look for? The top searched job categories for Client Service Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Client Service Manager jobs? Cities near Rochester, NY with the most Client Service Manager job openings:
Client Service Manager jobs near you
Infographic showing various Client Service Manager job openings in Rochester, NY as of July 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $57,251 per year, or $27.5 per hour.
Associate Client Service Manager

Associate Client Service Manager

Gallagher

Batavia, NY

Full-time

Posted 18 days ago

Arthur J. Gallagher & Co. rating

7.8

Company rating: 7.8 out of 10

Based on 91 frontline employees who took The Breakroom Quiz

168th of 281 rated insurance

Job description

Introduction
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
 

Overview

At Gallagher, we’re looking for an Associate Client Service Manager to join our Commercial team. In this role, you’ll lead efforts to deliver exceptional service and solutions to our clients. You’ll work closely with your team and clients to build strong relationships, solve challenges, and ensure every interaction adds value. This is your opportunity to grow your career while making a meaningful impact. 


How you'll make an impact

You’ll take the lead in managing client relationships and ensuring their needs are met. From guiding the renewal process to mentoring team members, you’ll play a key role in delivering high-quality solutions. You’ll also help secure existing business, explore opportunities for additional services, and ensure compliance with industry standards. 

Here’s what you’ll do: 

  • Manage the renewal process by compiling information, analyzing needs, and delivering tailored solutions to ensuring proper coverage 
  • Build and maintain strong relationships with clients through timely responses and strong customer service 
  • Support your team in addressing client risk management needs through consultative conversations and personalized strategies. 
  • Conduct regular audits to ensure compliance with regulations and maintain high service standards. 
  • Maintain accurate and up-to-date client and policy data using Gallagher’s systems and performing audits 
  • Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results. 
  • Mentor junior team members by providing transparent feedback, encouraging continuous learning, and fostering professional growth. 
  • Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations. 

#LI-JW1


About You

Here’s what you’ll bring to the role: 

  • Bachelor's degree with minimum 1+ years client service and/or claims management experience OR- High School degree/GED with a minimum of 3+ years client service and/or claims management experience 
  • A Property and Casualty Insurance License. 
  • Proficiency in Microsoft Office. 
  • A desire to build relationships and deliver results. 
  • Adaptability and resilience in managing shifting priorities. 
  • A collaborative mindset to work with teams across Gallagher. 
Qualifications:

Here’s what you’ll bring to the role: 

  • Bachelor's degree with minimum 1+ years client service and/or claims management experience OR- High School degree/GED with a minimum of 3+ years client service and/or claims management experience 
  • A Property and Casualty Insurance License. 
  • Proficiency in Microsoft Office. 
  • A desire to build relationships and deliver results. 
  • Adaptability and resilience in managing shifting priorities. 
  • A collaborative mindset to work with teams across Gallagher. 
Education:UNAVAILABLEEmployment Type: FULL_TIME

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