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Client Service Manager Jobs in Rochester, NY (NOW HIRING)

Paylocity

Call Center Manager

Pittsford, NY · On-site

Client Service Manager Ops works with a peer team of Managers to appropriately prioritize client interactions and efforts on behalf of the client. This includes engaging directly with clients by ...

Paylocity

Call Center Manager

Pittsford, NY · On-site

Client Service Manager Ops works with a peer team of Managers to appropriately prioritize client interactions and efforts on behalf of the client. This includes engaging directly with clients by ...

TransPerfect

Client Services Associate

Rochester, NY · On-site

You'll help coordinate new projects, manage preflight tasks, enter key details into internal ... Experience in customer service * Experience building relationships with clients and co-workers ...

Semantix

Client Services Associate

Rochester, NY

You'll help coordinate new projects, manage preflight tasks, enter key details into internal ... Experience in customer service * Experience building relationships with clients and co-workers ...

TransPerfect

Client Services Associate

Rochester, NY · On-site

All services and client partnerships are aided by best-in-breed software platforms, specialized in ... Customer service and/or project management experience * Strong organizational skills, attention to ...

UBS

Client Associate

Rochester, NY · On-site

Your role Are you truly service oriented? Do you know how to take care of people? We're looking for a Client Associate to: • keep management systems up-to-date with client information • educate ...

Just Solutions, Inc.

IT Service Coordinator

Fairport, NY · On-site

$60K - $80K/yr

Experience managing client expectations and handling escalations in a professional, customer ... Solid understanding of service metrics and KPIs (SLA compliance, response/resolution times, ticket ...

Just Solutions, Inc.

IT Service Coordinator

Fairport, NY · On-site

$60K - $80K/yr

Experience managing client expectations and handling escalations in a professional, customer ... Solid understanding of service metrics and KPIs (SLA compliance, response/resolution times, ticket ...

Just Solutions

IT Service Coordinator

Fairport, NY · Hybrid

$60K - $80K/yr

Experience managing client expectations and handling escalations in a professional, customer ... Solid understanding of service metrics and KPIs (SLA compliance, response/resolution times, ticket ...

Just Solutions

IT Service Coordinator

Fairport, NY · On-site

$60K - $80K/yr

IT Service Manager Role: Full-time IT Service Manager Location: Fairport, NY Pay: $60,000 - $80,000 ... Experience managing client expectations and handling escalations in a professional, customer ...

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Showing results 41-60

All JobsClient Service JobsClient Service Manager JobsClient Service Manager Jobs in Rochester, NY

Client Service Manager information

See Rochester, NY salary details

$23.7K

$56.1K

$97.7K

How much do client service manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for client service manager in Rochester, NY is $56,129.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $67,700.00 per year, depending on experience, location, and employer.

What is a client service manager?

Client Service Managers are professionals responsible for maintaining strong relationships with clients and ensuring their needs are met by the company’s products or services. They serve as the primary point of contact between clients and the organization, handling client inquiries, resolving issues, and coordinating with internal teams to deliver solutions. Their main goal is to ensure client satisfaction, retention, and loyalty. Client Service Managers often analyze feedback, monitor service quality, and help identify opportunities for growth within their accounts.

What are the key skills and qualifications needed to thrive as a client service manager, and why are they important?

To thrive as a Client Service Manager, you need strong customer service expertise, problem-solving abilities, and a bachelor's degree in business or a related field. Familiarity with CRM software, project management tools, and sometimes industry-specific certifications are typically required. Excellent communication, leadership, and conflict-resolution skills help build lasting client relationships and guide teams effectively. These skills ensure high client satisfaction, efficient service delivery, and long-term business growth.

How does a client service manager typically collaborate with other departments to ensure client satisfaction?

Client Service Managers work closely with sales, product, and operations teams to address client needs and resolve issues efficiently. They often act as a communication bridge, relaying client feedback and coordinating solutions or improvements. Regular meetings and updates with internal teams help ensure that all client requirements are met and expectations are managed effectively. This cross-functional collaboration is key to delivering a seamless client experience and maintaining long-term relationships.

What is the difference between Client Service Manager vs Customer Support Manager?

AspectClient Service ManagerCustomer Support Manager
CredentialsRelevant experience in client relations, possibly certifications in customer service or account managementExperience in customer support, technical knowledge may be beneficial
Work EnvironmentTypically in client-facing roles, managing key accounts, and building long-term relationshipsOften in call centers or support teams, handling inquiries and troubleshooting
Employer & IndustryFinancial services, consulting, B2B companiesRetail, tech, telecommunications, service industries

While both roles focus on customer interactions, a Client Service Manager primarily manages ongoing client relationships and strategic accounts, whereas a Customer Support Manager handles day-to-day support inquiries and technical issues. The roles overlap in customer communication but differ in scope and focus.

What are the most commonly searched types of Client Service jobs in Rochester, NY? The most popular types of Client Service jobs in Rochester, NY are:
What are popular job titles related to Client Service Manager jobs in Rochester, NY? For Client Service Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Client Service Manager jobs in Rochester, NY look for? The top searched job categories for Client Service Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Client Service Manager jobs? Cities near Rochester, NY with the most Client Service Manager job openings:
Client Service Manager jobs near you
Infographic showing various Client Service Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $56,129 per year, or $27 per hour.

Client Services Analyst

Avani Technology Solutions, Inc.

Rochester, NY • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Position: Client Services Analyst-- Contractor Specifications
Location: Rochester, NY
Duration: 6+ months
Pure contract
Client Services Analyst - Contractor Specifications
General description:
  • Contractors fulfilling this position work under the direction of the IT Client Services Manager and are responsible for helping ensuring a reliable, accessible and secure environment for IT hardware devices that reside in end users office areas.
  • They install, configure and maintain operating systems and applications and printer network connectivity within generally defined procedures and practices.
  • They troubleshoot and resolve operating systems, application and printer connectivity/integration issues and associated hardware failures. Perform related work as required.

Typical work activities:
  • Coordinates, administers and performs installation, configuration, decommission, troubleshooting and maintenance of operating system, software and hardware environments in conjunction with specific project related deployments or in relation to day-to-day end-user support;
  • Assists in the development and enforcement of environment configuration and deployment procedures, and practices;
  • Assists in evaluating and recommending IT solutions for use by City employees (e.g., desktop and laptop and tablet computing platforms, smartphones/PDAs and print hardware);
  • Assists in defining infrastructure and associated component processes and improvement opportunities;
  • Monitors computing environment for proper operation within established performance,
  • Function and availability expectations;
  • Communicates information to and between the user community and other IT resources;
  • Captures and records requests and resulting actions in the IT Service Management (ITSM) system as per IT policies and procedures;

Knowledge, skills and abilities:
  • Knowledge of desktop operating systems and affiliated software components, services, protocols and technologies;
  • Knowledge of office productivity applications (e.g. MS Office)
  • Ability to participate in a highly technical and collaborative environment;
  • Ability to function as a member of a team;
  • Ability to employ quality skill sets and experiences;
  • Ability to be resourceful, self-managed, and customer focused:
  • Ability to effectively coordinate and communicate with internal and external customers/vendors;
  • Ability to employ diagnostic, analytical and conceptual skills.

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