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Client Service Manager Jobs in Rochester, NY (NOW HIRING)

Semantix

Client Services Associate

Rochester, NY

You'll help coordinate new projects, manage preflight tasks, enter key details into internal ... Experience in customer service * Experience building relationships with clients and co-workers ...

TransPerfect

Client Services Associate

Rochester, NY · On-site

You'll help coordinate new projects, manage preflight tasks, enter key details into internal ... Experience in customer service * Experience building relationships with clients and co-workers ...

Paylocity

Call Center Manager

Pittsford, NY · On-site

Client Service Manager Ops works with a peer team of Managers to appropriately prioritize client interactions and efforts on behalf of the client. This includes engaging directly with clients by ...

Paylocity

Call Center Manager

Pittsford, NY · On-site

Client Service Manager Ops works with a peer team of Managers to appropriately prioritize client interactions and efforts on behalf of the client. This includes engaging directly with clients by ...

EWASTE+

Client Services Sales Manager

Victor, NY · On-site

$70K - $120K/yr

EWASTE+ is seeking a hands-on Sales Manager to lead and improve our growing Client Services Sales ... With our own fleet of trucks, quick response times, and a reputation for exceptional service ...

EWASTE+

Client Services Sales Manager

Victor, NY · On-site

$70K - $120K/yr

EWASTE+ is seeking a hands-on Sales Manager to lead and improve our growing Client Services Sales ... With our own fleet of trucks, quick response times, and a reputation for exceptional service ...

Paylocity

Client Services Representative

Pittsford, NY · On-site

$25/hr

... Manager I deliver outstanding customer service. The role involves meeting performance metrics ... Client Services Team Lead Schedule: In Office Monday - Friday, 9:00am - 6:00pm (EST) Primary ...

Paylocity

Client Services Representative

Pittsford, NY · On-site

$25/hr

... Manager I deliver outstanding customer service. The role involves meeting performance metrics ... Client Services Team Lead Schedule: In Office Monday - Friday, 9:00am - 6:00pm (EST) Primary ...

Paylocity

Client Services Representative

Pittsford, NY · On-site

$25/hr

... Manager I deliver outstanding customer service. The role involves meeting performance metrics ... Client Services Team Lead. Schedule: Monday - Friday, In Office, 9:00am - 6:00pm (EST). Primary ...

Tri Tower Telecom

Client Success Manager

Rochester, NY · On-site

$70K - $90K/yr

Are you a client services/client success professional looking to take your career to the next level ... Tri Tower Telecom is searching for a Client Success Manager to join their team in Rochester, NY

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All JobsClient Service JobsClient Service Manager JobsClient Service Manager Jobs in Rochester, NY

Client Service Manager information

See Rochester, NY salary details

$24.2K

$57.3K

$99.7K

How much do client service manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for client service manager in Rochester, NY is $57,251.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,100.00 per year, depending on experience, location, and employer.

What are the salary expectations for customer service managers?

The salary for a Client Service Manager typically ranges from $50,000 to $85,000 annually, depending on experience, industry, and location. Senior or specialized roles may offer higher compensation, and additional benefits such as bonuses or commissions are common in customer-focused environments.

What are Client Service Managers?

Client Service Managers are professionals responsible for maintaining strong relationships with clients and ensuring their needs are met by the company’s products or services. They serve as the primary point of contact between clients and the organization, handling client inquiries, resolving issues, and coordinating with internal teams to deliver solutions. Their main goal is to ensure client satisfaction, retention, and loyalty. Client Service Managers often analyze feedback, monitor service quality, and help identify opportunities for growth within their accounts.

Is a client service manager a good career?

A client service manager is a professional responsible for maintaining client relationships, resolving issues, and ensuring customer satisfaction. It is a stable career with opportunities for advancement, often requiring strong communication, problem-solving skills, and industry knowledge. The role can be rewarding for those interested in customer relations and management.

What are the key skills and qualifications needed to thrive as a Client Service Manager, and why are they important?

To thrive as a Client Service Manager, you need strong customer service expertise, problem-solving abilities, and a bachelor's degree in business or a related field. Familiarity with CRM software, project management tools, and sometimes industry-specific certifications are typically required. Excellent communication, leadership, and conflict-resolution skills help build lasting client relationships and guide teams effectively. These skills ensure high client satisfaction, efficient service delivery, and long-term business growth.

What is the role of a client service manager?

A client service manager oversees client relationships, ensuring customer satisfaction and addressing their needs. They coordinate with internal teams, manage service delivery, and often use CRM tools to track interactions and performance metrics.

How to become a client service manager?

To become a client service manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service or account management. Developing strong communication, problem-solving, and leadership skills is essential, and some employers may prefer certifications such as Certified Customer Service Manager (CCSM).

How does a Client Service Manager typically collaborate with other departments to ensure client satisfaction?

Client Service Managers work closely with sales, product, and operations teams to address client needs and resolve issues efficiently. They often act as a communication bridge, relaying client feedback and coordinating solutions or improvements. Regular meetings and updates with internal teams help ensure that all client requirements are met and expectations are managed effectively. This cross-functional collaboration is key to delivering a seamless client experience and maintaining long-term relationships.

What is the difference between Client Service Manager vs Customer Support Manager?

AspectClient Service ManagerCustomer Support Manager
CredentialsRelevant experience in client relations, possibly certifications in customer service or account managementExperience in customer support, technical knowledge may be beneficial
Work EnvironmentTypically in client-facing roles, managing key accounts, and building long-term relationshipsOften in call centers or support teams, handling inquiries and troubleshooting
Employer & IndustryFinancial services, consulting, B2B companiesRetail, tech, telecommunications, service industries

While both roles focus on customer interactions, a Client Service Manager primarily manages ongoing client relationships and strategic accounts, whereas a Customer Support Manager handles day-to-day support inquiries and technical issues. The roles overlap in customer communication but differ in scope and focus.

What are the most commonly searched types of Client Service jobs in Rochester, NY? The most popular types of Client Service jobs in Rochester, NY are:
What are popular job titles related to Client Service Manager jobs in Rochester, NY? For Client Service Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Client Service Manager jobs in Rochester, NY look for? The top searched job categories for Client Service Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Client Service Manager jobs? Cities near Rochester, NY with the most Client Service Manager job openings:
Client Service Manager jobs near you
Infographic showing various Client Service Manager job openings in Rochester, NY as of July 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $57,251 per year, or $27.5 per hour.
Field Service Manager

Field Service Manager

Technical Safety Services

Canandaigua, NY • On-site

$78K - $104K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Technical Safety Services rating

7.3

Company rating: 7.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

25th of 37 rated health and safety providers

Job description

Who are we?
Technical Safety Services (TSS) is a leading laboratory service provider with locations across the United States. Our customers include leading life sciences and healthcare companies and renowned research institutions. We are rapidly growing and looking for additional passionate and talented employees to join our team and partner with TSS' customers who are doing dramatic work focused on improving the human condition.
TSS ensures the equipment our customers use to keep their employees and products safe is in full working order. We are the leading provider in the country of testing and certification services for cleanrooms, fume hoods, biological safety cabinets, and other controlled environment equipment. Working at our customers facilities, TSS employees are key enablers - helping ensure safety, accuracy, and compliance in some of the leading laboratories in the United States.
How will you make an impact?
The Field Service Manager is a key team member and contributor that helps manage the day-to-day operations of their specific region of responsibility which includes all field service personnel supervision and oversight of general workflow to ensure productivity and service quality expectations are met. The basic function of the Field Service Manager is to lead and coordinate activities of personnel engaged in providing testing, certification, and related services. This includes overseeing all field service personnel training, development, general workflow efficiency, and performance management.
What will you do?
  • Manages and develops a team of field service technicians that service a specific geography of customers across a diverse set of service offerings.
  • Partners with upper field service management to ensure efficiency and productivity goals are met so that the region can meet its financial and regional growth targets.
  • Coordinates with senior staff and the training department to ensure sufficient training and development of your field staff.
  • Coordinates with operations to ensure technicians are scheduled as efficiently as possible and any logistical issues are addressed.
  • Maintains awareness and involvement in the resolution of customer situations and any equipment problems.
  • Performs testing, certification, environmental monitoring, calibration, and other services on client premises across a variety of laboratory, hospital and/or pharmacy spaces and equipment.
  • Acts as an interdepartmental liaison with other department managers and corporate shared services providing support.
  • Other duties as assigned.

How will you get rewarded?
TSS offers competitive salaries and a wide range of benefits:
  • Salary range of $78,000 - $104,000 annually
    (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with industry data.)
  • Medical, vision, and dental insurance
  • 401(k) plan with a company matching contribution
  • Long-term disability, short-term disability, and life insurance
  • Competitive Paid Time Off (PTO) and company paid holidays

How will you get here?
Education and Experience
  • Requires a high school diploma, with a bachelor's degree in a related field of study preferred.
  • Requires 2 years of testing and certification experience for BSC, Fumehood or cleanroom environments.
  • Requires 2 years of relevant business leadership experience including profit/loss and key performance indicators.
  • Requires some people management experience.
  • A combination of education, training and related experience may meet requirements.

Knowledge, Skills, and Abilities
  • Excellent customer service and relationship building skills.
  • Demonstrated leadership, business, and management skills.
  • Proficient with the Microsoft Office suite.
  • Possess interpersonal skills to drive collaboration, commitment and productivity when working with cross-functional teams and customers.
  • Ability to manage a team to achieve business goals together.
  • Strong verbal and written communication, including the use of open and constructive feedback.

TSS is a passionate equal opportunity employer and celebrates diversity. Interested in a role but not sure it's the right fit for you? Call us and let's talk.

What Technical Safety Services employees say

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