Job Description
We are seeking a compassionate, service-minded Client Service Specialist to support and oversee care for individuals (with growth up to 15) receiving residential developmental disabilities services.
This role is centered on ensuring each individual receives consistent, respectful, and high-quality person-centered care. The Client Service Specialist helps create stability, clear communication, and strong support systems so the individuals we serve can thrive in their homes and communities.
If you are someone who leads with empathy, believes in dignity and respect, and understands that quality care requires consistency and follow-through, this role may be a great fit.
What You Will Do:
โข Ensure services are delivered in alignment with each individualโs ISP and personal goals
โข Support a culture of compassionate, person-centered care across assigned homes
โข Monitor and review service documentation, progress notes, and behavior documentation to ensure quality and accuracy
โข Maintain close communication with nurses regarding medication changes, health updates, and side effects to protect the well-being of individuals served
โข Communicate clearly with DSP staff regarding care updates, behavioral supports, and medication changes
โข Ensure all medical appointments are attended and that provider recommendations are understood and implemented
โข Provide timely appointment summaries to ensure transparency and continuity of care
โข Build respectful, professional relationships with guardians and county representatives
โข Identify concerns early and take proactive steps to support stability and safety
โข Conduct routine home visits to ensure individuals are receiving attentive, respectful, and consistent support
โข Foster positive relationships with DSPs so they feel supported and aligned in delivering quality care
We Are Looking For Someone Who:
โข Truly cares about the well-being and dignity of individuals with developmental disabilities
โข Understands that quality care is about both heart and accountability
โข Is organized and detail-oriented
โข Communicates professionally and clearly
โข Can lead with compassion while maintaining standards
โข Has experience in DD services or healthcare coordination
Requirements:
โข Valid driverโs license and reliable transportation
โข Valid work authorization in the United States
โข Clean BCI & FBI background checks required
โข Clear 7 Data Registry check required
โข Drug screening required
โข Ability to meet all state and agency compliance standards