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FM Global
FM Global

60 Fm Global Client Service Manager Jobs Hiring Near You

FM

Business Development Executive

Creve Coeur, MO · On-site

$106K/yr

... services that FM Global can deliver * Lead through influence internal work groups to formulate ... Manager or similar client-facing role * Underwriting knowledge * Prior sales experience Highly ...

FM

Business Development Executive

Creve Coeur, MO · On-site

$106K - $151K/yr

... services that FM Global can deliver * Lead through influence internal work groups to formulate ... Manager or similar client-facing role * Underwriting knowledge * Prior sales experience Highly ...

Sagility LLC

Vice President Client Services

$141.80K - $181.70K/yr

Proven experience in executive leadership roles within global client services or account management ... with a focus on strategic planning and execution. * Demonstrated success in leading and developing ...

Wsgr

Client Service Manager

Palo Alto, CA · Hybrid

$119K - $161K/yr

... dollar global corporations, as well as the venture firms, private equity firms, and investment ... Position Overview The Client Service Manager will play a key role in advancing the firm ...

ADP

Client Service Manager

Port Washington, NY · On-site

Fluency in English is essential for communicating with our multinational client base and global ... service solutions. Manage escalations and resolve complex client issues promptly and effectively.

Virtusa

Global Client Partner

Fremont, CA

Global Client Partner/Account Manager - The Global Leader in E-commerce and Cloud Infrastructure ... Services (ProServ), Product Teams and its Global Brands . Your mission is to deploy Virtusa ...

Empyrean

Client Service Manager

Houston, TX · On-site

The Client Service Manager is accountable for all aspects of benefits administration delivery for their clients both internally and externally to clients. The Client Service Manager is responsible ...

empyrean

Client Service Manager

Houston, TX

The Client Service Manager is accountable for the client satisfaction, relationship and resources for aligned clients. A typical client alignment consists of a group of clients with various degrees ...

Senior Helpers

Client Service Manager

Kapolei, HI · On-site

Position Overview The Client Service Manager is responsible for ensuring exceptional service delivery to clients and their families while supporting the operational success of the West Oahu office.

SpecialtyRx

Client Service Manager

East Rochester, NY · On-site

$55K - $70K/yr

SpecialtyRx is seeking Client Service Manager located in the surrounding areas of Buffalo, NY The Client Service Manager will be servicing and overseeing the relationship with our long-term care ...

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FM Global Jobs Information

What are the key skills and qualifications needed to thrive as a Client Service Manager, and why are they important?

To thrive as a Client Service Manager, you need strong customer service expertise, problem-solving abilities, and a bachelor's degree in business or a related field. Familiarity with CRM software, project management tools, and sometimes industry-specific certifications are typically required. Excellent communication, leadership, and conflict-resolution skills help build lasting client relationships and guide teams effectively. These skills ensure high client satisfaction, efficient service delivery, and long-term business growth.

How does a Client Service Manager typically collaborate with other departments to ensure client satisfaction?

Client Service Managers work closely with sales, product, and operations teams to address client needs and resolve issues efficiently. They often act as a communication bridge, relaying client feedback and coordinating solutions or improvements. Regular meetings and updates with internal teams help ensure that all client requirements are met and expectations are managed effectively. This cross-functional collaboration is key to delivering a seamless client experience and maintaining long-term relationships.

What are Client Service Managers?

Client Service Managers are professionals responsible for maintaining strong relationships with clients and ensuring their needs are met by the company’s products or services. They serve as the primary point of contact between clients and the organization, handling client inquiries, resolving issues, and coordinating with internal teams to deliver solutions. Their main goal is to ensure client satisfaction, retention, and loyalty. Client Service Managers often analyze feedback, monitor service quality, and help identify opportunities for growth within their accounts.

What is the difference between Client Service Manager vs Customer Support Manager?

AspectClient Service ManagerCustomer Support Manager
CredentialsRelevant experience in client relations, possibly certifications in customer service or account managementExperience in customer support, technical knowledge may be beneficial
Work EnvironmentTypically in client-facing roles, managing key accounts, and building long-term relationshipsOften in call centers or support teams, handling inquiries and troubleshooting
Employer & IndustryFinancial services, consulting, B2B companiesRetail, tech, telecommunications, service industries

While both roles focus on customer interactions, a Client Service Manager primarily manages ongoing client relationships and strategic accounts, whereas a Customer Support Manager handles day-to-day support inquiries and technical issues. The roles overlap in customer communication but differ in scope and focus.

What other companies are hiring for Client Service Manager jobs?

Global Client Service & Trust Accounting Manager

Alliance iCommunications

Barrie, ON • On-site

Full-time

Posted yesterday

Job description

Join a Team That's Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

Bill Gosling Outsourcing Corp.The Global Client Service & Trust Manager is responsible for ensuring the success of ongoing transactional processing within the CRM platforms whilst maintaining relationships with Bill Gosling Clients and Customers. This role bridges the gap between Client Service, Operational Finance, and other Administrative Functions to ensure that client expectations are met through proactive engagement and timely accurate reporting. The role encompasses Trust Accounting Processing and the incumbent must ensure compliance with all customer transaction accounting and processing.
The Client Service & Trust Manager will also drive process improvement, ensure global consistency in client management practices, and oversee the accuracy of client financial transactions, invoicing, and reporting in coordination with Finance and Accounting teams.

What You'll Do:

Client Service Management

  • Act as the global point of contact and trusted advisor for assigned clients.

  • Develop and maintain strong, strategic relationships with key stakeholders at client and internal leadership levels.

  • Conduct regular business reviews, identify client goals and challenges, and present tailored solutions.

  • Ensuring regular and ongoing coaching with the Client Service Team member.

Trust & Financial Governance

  • Maintain oversight of client trust accounts, ensuring adherence to contractual, legal, and ethical obligations.

  • Trust Accounting Processing and reconciliation including but not limited to payment posting, disbursement integrity, and timely remittance to clients.

  • Support audit, preparing and providing necessary documentation and reports.

  • Trust Accounting Trial Balance review and maintenance.

Administration

  • Manage global client correspondence, ensuring prompt response and professional communication.

  • Support compliance, data privacy, and information security requirements for all assigned clients.

Initiatives

  • Lead continuous improvement projects focused on automation, process consistency, and client trust management.

  • Other ad hoc and administrative duties as assigned

Why Join Us?

  • Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.

  • Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.

  • Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.

  • Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

  • Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.

  • State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.

  • Rewarding Work: Help businesses grow while making a real difference in people's lives!

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

Twitter & Instagram: bgocareers

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website - https://www.billgosling.com/careers

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's privacy policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here.If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know.

Bill Gosling Outsourcing - Where your career thrives!

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