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60 Behavior Frontiers Client Service Manager Jobs Hiring Near You

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What are the key skills and qualifications needed to thrive as a Client Service Manager, and why are they important?

To thrive as a Client Service Manager, you need strong customer service expertise, problem-solving abilities, and a bachelor's degree in business or a related field. Familiarity with CRM software, project management tools, and sometimes industry-specific certifications are typically required. Excellent communication, leadership, and conflict-resolution skills help build lasting client relationships and guide teams effectively. These skills ensure high client satisfaction, efficient service delivery, and long-term business growth.

How does a Client Service Manager typically collaborate with other departments to ensure client satisfaction?

Client Service Managers work closely with sales, product, and operations teams to address client needs and resolve issues efficiently. They often act as a communication bridge, relaying client feedback and coordinating solutions or improvements. Regular meetings and updates with internal teams help ensure that all client requirements are met and expectations are managed effectively. This cross-functional collaboration is key to delivering a seamless client experience and maintaining long-term relationships.

What are Client Service Managers?

Client Service Managers are professionals responsible for maintaining strong relationships with clients and ensuring their needs are met by the company’s products or services. They serve as the primary point of contact between clients and the organization, handling client inquiries, resolving issues, and coordinating with internal teams to deliver solutions. Their main goal is to ensure client satisfaction, retention, and loyalty. Client Service Managers often analyze feedback, monitor service quality, and help identify opportunities for growth within their accounts.

What is the difference between Client Service Manager vs Customer Support Manager?

AspectClient Service ManagerCustomer Support Manager
CredentialsRelevant experience in client relations, possibly certifications in customer service or account managementExperience in customer support, technical knowledge may be beneficial
Work EnvironmentTypically in client-facing roles, managing key accounts, and building long-term relationshipsOften in call centers or support teams, handling inquiries and troubleshooting
Employer & IndustryFinancial services, consulting, B2B companiesRetail, tech, telecommunications, service industries

While both roles focus on customer interactions, a Client Service Manager primarily manages ongoing client relationships and strategic accounts, whereas a Customer Support Manager handles day-to-day support inquiries and technical issues. The roles overlap in customer communication but differ in scope and focus.

What is it like to work at Behavior Frontiers?

Behavior Frontiers is a company that prioritizes a supportive and collaborative work environment, emphasizing the importance of teamwork and open communication in achieving its mission.

The company's team structure is designed to foster a sense of community, with a flat organizational hierarchy and opportunities for professional growth and development. Behavior Frontiers provides a dynamic work environment that is focused on delivering high-quality services to individuals with autism and other developmental disabilities.

Working at Behavior Frontiers may appeal to individuals who are passionate about making a positive impact in the lives of others, as the company offers a unique opportunity to contribute to a mission-driven organization that prioritizes the well-being and empowerment of its clients.

Do workers at Behavior Frontiers get paid breaks?

Sometimes. Only some people get paid breaks.
38% of people say they don’t get paid breaks.
Based on data from 24 people who took the Breakroom Quiz between February 2025 and April 2026.

Does Behavior Frontiers pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
71% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 28 people who took the Breakroom Quiz between February 2025 and April 2026.

At Behavior Frontiers, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
70% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 10 people who took the Breakroom Quiz between June 2025 and April 2026.

Do people get paid time off at Behavior Frontiers?

Some people get paid time off from work.
43% of people say they don’t get paid time off.
Based on data from 21 people who took the Breakroom Quiz between June 2025 and April 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 50% of people with changing schedules find out their shifts one week or less ahead of time.
  • 6% of people with changing schedules find out their shifts two weeks ahead of time.
  • 6% of people with changing schedules find out their shifts three weeks ahead of time.
  • 38% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 16 people who took the Breakroom Quiz between February 2025 and March 2026.

Do workers at Behavior Frontiers worry about hours?

Some people worry about getting enough hours.
54% of people report they worry about getting enough hours.
Based on data from 24 people who took the Breakroom Quiz between February 2025 and March 2026.

Do Behavior Frontiers workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 16 people who took the Breakroom Quiz between February 2025 and January 2026.

How easy is it for Behavior Frontiers workers to change shifts?

Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and January 2026.

How easy is it to get time off at Behavior Frontiers?

Most people find it easy to get time off.
74% of people report it’s easy to get time off.
Based on data from 19 people who took the Breakroom Quiz between February 2025 and April 2026.

Do Behavior Frontiers managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
33% of people say their manager changes their shift schedule at the last minute.
Based on data from 24 people who took the Breakroom Quiz between February 2025 and March 2026.

Do workers at Behavior Frontiers do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
70% of people report that they don’t do extra unpaid work.
Based on data from 23 people who took the Breakroom Quiz between February 2025 and March 2026.

How easy is it to take sick days at Behavior Frontiers?

Most people find it easy to take sick days.
76% of people report that it’s easy to take time off if they are sick.
Based on data from 25 people who took the Breakroom Quiz between February 2025 and April 2026.

Is a Behavior Frontiers job good for students?

Most students say this is a good place to work if you’re studying.
100% of students report this is a good place to work if you’re studying.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and April 2026.

Do people at Behavior Frontiers feel treated with respect by their managers?

Most people feel treated with respect by their managers.
92% of people say they’re treated with respect by their managers.
Based on data from 26 people who took the Breakroom Quiz between February 2025 and April 2026.

Do people at Behavior Frontiers get to take their breaks without interruption?

Most people get breaks without interruption.
83% of people report that they get to take their breaks without interruption.
Based on data from 23 people who took the Breakroom Quiz between February 2025 and April 2026.

Is it stressful to work at Behavior Frontiers?

Some people feel stressed out here.
66% of people say they often feel stressed out at work.
Based on data from 29 people who took the Breakroom Quiz between February 2025 and April 2026.

Do people at Behavior Frontiers enjoy their jobs?

Most people enjoy their job.
92% of people report they enjoy their job.
Based on data from 26 people who took the Breakroom Quiz between May 2025 and April 2026.

Do people at Behavior Frontiers recommend working with their team?

Only some people recommend working with their team.
43% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 30 people who took the Breakroom Quiz between February 2025 and April 2026.

Do people get enough training when they start at Behavior Frontiers?

Most people got enough training when they started.
77% of people report they got enough training when they started working here.
Based on data from 26 people who took the Breakroom Quiz between February 2025 and April 2026.

Do people get support to advance at Behavior Frontiers?

Most people are given support to advance their career here.
In the last year, 81% of people report being given support to advance their career here.
Based on data from 26 people who took the Breakroom Quiz between February 2025 and April 2026.

Do people think Behavior Frontiers’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
54% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 28 people who took the Breakroom Quiz between February 2025 and April 2026.

Do workers feel well informed about how Behavior Frontiers is doing?

Only some people feel well informed about how the company is doing.
44% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 25 people who took the Breakroom Quiz between February 2025 and April 2026.
What other companies are hiring for Client Service Manager jobs?
What are the most popular jobs at Behavior Frontiers?
What are the most popular categories at Behavior Frontiers?
Infographic showing various Client Service Manager job openings at Behavior Frontiers in the United States as of May 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 99% Physical, and 1% Remote job distribution.
Regional Clinical Director | BCBA | Board Certified Behavior Analyst

Regional Clinical Director | BCBA | Board Certified Behavior Analyst

Behavior Frontiers

Boston, MA • On-site

$110K - $150K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 28 days ago

Behavior Frontiers rating

7.0

Company rating: 7.0 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

403rd of 864 rated healthcare providers

Job description

Description
REGIONAL CLINICAL DIRECTOR
Pay Range: $110,000 - $150,000
Behavior Frontiers
Behavior Frontiers is seeking a Regional Clinical Director to oversee our applied behavior analysis (ABA) treatment programs for clients with autism spectrum disorders in the home, center, school, and community. We are currently expanding our services and are looking for a seasoned clinician with experience in OBM/Operations to join our team. As a Regional Clinical Director, you would be responsible for leading growth and operational metrics, as well as clinical quality, for multiple regions across the organization.
QUALIFICATIONS
Certification and Experience:
  • BCBA, BCBA-D, or LBA preferred
  • 10-15 years' experience in ABA with a consistent career growth trajectory
  • Experience in driving improvement in organizational KPIs
  • Experience starting de novo locations and in overseeing multi-site and/or multi-state regions
  • Experience overseeing both in-home and center-based ABA services

Knowledge and Skills:
  • Exceptional clinical knowledge in ABA services for autism, as well as OBM
  • Dedication to company vision and established metrics as evidenced by effectively messaging these goals to team members
  • Strong leadership and management skills
  • Possess a full understanding of Utilization Rate, Authorization Treatment Intensity, and Supervision Productivity and how those metrics drive clinical excellence
  • Exhibit exceptional proactive, problem-solving skills with minimal financial impact
  • Ability to collaborate and consult across departments
  • Excellent interpersonal skills and a positive, mission-focused attitude
  • Ability to create high quality clinical and administrative materials (e.g., trainings, forms, policies, procedures, and tracking systems, etc.)
  • Ability to motivate teams, as well as to hold them accountable, when necessary
  • Excellent organizational and multi-tasking skills
  • Growth mindset and ability to overcome barriers to growth

LOCATION
  • Onsite at our state-of-the-art headquarters in El Segundo, CA (Los Angeles area)
  • Some travel also required

RESPONSIBILITIES
  • Manage clinical teams, providing supervision, mentorship, and leadership that represents Behavior Frontiers' (BF's) core values
  • Oversee adherence to regional Key Performance Indicator (KPI) by Senior Clinical Directors and Clinical Directors
  • Work with executive management team to drive optimal budget performance in assigned regions
  • Review monthly budgets and KPIs to analyze a region's performance
  • Assess assigned region's performance, create an improvement plan, and execute on that plan by monitoring the effectiveness on a regular and consistent basis
  • Demonstrate commitment to client progress by enforcing high utilization of clinically recommended hours
  • Ensure high level of supervisor engagement and productivity in service delivery
  • Ensure that supervisors and directors in regions are maintaining appropriate case load ratios
  • Lead and drive continuous improvement and client growth efforts across the organization
  • Take a proactive approach to problem solving, removing obstacles, and seizing opportunities in pursuit of expanding Behavior Frontiers' clinical services to more families
  • Ensure regions are efficiently opening new cases and performing FBAs in a timely manner
  • Maintain positive relationships with contacts at payors and other agencies to promote Behavior Frontiers' relationship and articulate Behavior Frontiers' mission
  • Oversee implementation of behavior technician retention goals and initiatives
  • Ensure clinical teams are providing high quality care to increase client satisfaction, client outcomes, and client retention
  • Ensure that clients are receiving research-based authorizations and educate stakeholders on how treatment intensity impacts clinical outcomes/performance
  • Provide oversight of clinical and administrative integrity and compliance across regions, such as with BF policies, professional ethics, funding source requirements, certification requirements, and governmental requirements for regions
  • Assist with external and internal audits
  • Create processes, strategies, and plans to support organizational goals and facilitate improvements to clinical and administrative procedures
  • Develop and deliver trainings and CEUS to expand Behavior Frontiers' high-quality training program
  • Perform additional duties as assigned

BENEFITS
  • Competitive pay and bonus structure related to KPI achievement
  • Daily Pay - On Demand Pay available
  • Medical and dental insurance (covered at approximately 70% depending on the plan)
  • 401K Plan with company match after 6 months of employment
  • Reasonable, Paid Time Off (PTO)
  • Paid holidays (approximately 9 per year)
  • Paid sick leave
  • Employee Assistance Program which includes 24/7 mental health coverage

ABOUT BEHAVIOR FRONTIERS
If you are seeking a fast-growing career in the healthcare industry with a national, high-quality organization, this is the optimal time to join our team. We are a rapidly growing and well-established Applied Behavior Analysis provider servicing individuals with autism and other special needs within the Healthcare Industry

What Behavior Frontiers employees say

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About Behavior Frontiers

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Behavior Frontiers is an industry leader in ABA (Applied Behavior Analysis) treatment for autism and other special needs. We are rapidly expanding and seeking enthusiastic individuals who are ready to embark on a meaningful journey in one of the fastest growing fields in healthcare.

Industry

Individual, family and community social assistance

Company size

201 - 500 Employees

Headquarters location

Los Angeles, CA, US

Year founded

2004

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