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Client Service Manager Jobs in Texas (NOW HIRING)

Empyrean

Client Service Manager

Houston, TX · On-site

JOB SUMMARY The Client Service Manager is accountable for the client satisfaction, relationship and resources for aligned clients. A typical client alignment consists of a group of clients with ...

empyrean

Client Service Manager

Houston, TX

JOB SUMMARY The Client Service Manager is accountable for the client satisfaction, relationship and resources for aligned clients. A typical client alignment consists of a group of clients with ...

Gallagher

Client Service Manager

Dallas, TX

Overview At Gallagher, we're looking for a Client Service Manager to join our Small Group Employee Benefits team. You'll manage a group of accounts, ensuring our clients feel supported and valued ...

Gallagher

Client Service Manager

Houston, TX

As a Client Service Manager, you'll be at the heart of our commitment to delivering tailored insurance solutions and fostering strong client relationships. This role is your chance to make a ...

Risher Martin

Client Service Manager

Austin, TX · On-site

The HomeCare Client Service Manager supports our HomeCare team in executing warranty, home maintenance, service requests, and select projects to create Raving Fan Clients and ensure a steady flow of ...

High Industries

Client Service Manager

Dallas, TX · On-site

Our dynamic and rapidly growing StructureCare team is seeking a detail oriented and self-starting Client Service Manager to service our Dallas, TX territory. StructureCare is a premier engineering ...

The High Companies

Client Service Manager

Dallas, TX · On-site

Our dynamic and rapidly growing StructureCare team is seeking a detail oriented and self-starting Client Service Manager to service our Dallas, TX territory. StructureCare is a premier engineering ...

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Client Service Manager information

See Texas salary details

$22.8K

$54K

$94.1K

How much do client service manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for client service manager in Texas is $54,034.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $65,200.00 per year, depending on experience, location, and employer.

What are the salary expectations for customer service managers?

The salary for a Client Service Manager typically ranges from $50,000 to $85,000 annually, depending on experience, industry, and location. Senior or specialized roles may offer higher compensation, and additional benefits such as bonuses or commissions are common in customer-focused environments.

What are Client Service Managers?

Client Service Managers are professionals responsible for maintaining strong relationships with clients and ensuring their needs are met by the company’s products or services. They serve as the primary point of contact between clients and the organization, handling client inquiries, resolving issues, and coordinating with internal teams to deliver solutions. Their main goal is to ensure client satisfaction, retention, and loyalty. Client Service Managers often analyze feedback, monitor service quality, and help identify opportunities for growth within their accounts.

Is a client service manager a good career?

A client service manager is a professional responsible for maintaining client relationships, resolving issues, and ensuring customer satisfaction. It is a stable career with opportunities for advancement, often requiring strong communication, problem-solving skills, and industry knowledge. The role can be rewarding for those interested in customer relations and management.

What are the key skills and qualifications needed to thrive as a Client Service Manager, and why are they important?

To thrive as a Client Service Manager, you need strong customer service expertise, problem-solving abilities, and a bachelor's degree in business or a related field. Familiarity with CRM software, project management tools, and sometimes industry-specific certifications are typically required. Excellent communication, leadership, and conflict-resolution skills help build lasting client relationships and guide teams effectively. These skills ensure high client satisfaction, efficient service delivery, and long-term business growth.

What is the role of a client service manager?

A client service manager oversees client relationships, ensuring customer satisfaction and addressing their needs. They coordinate with internal teams, manage service delivery, and often use CRM tools to track interactions and performance metrics.

How to become a client service manager?

To become a client service manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service or account management. Developing strong communication, problem-solving, and leadership skills is essential, and some employers may prefer certifications such as Certified Customer Service Manager (CCSM).

How does a Client Service Manager typically collaborate with other departments to ensure client satisfaction?

Client Service Managers work closely with sales, product, and operations teams to address client needs and resolve issues efficiently. They often act as a communication bridge, relaying client feedback and coordinating solutions or improvements. Regular meetings and updates with internal teams help ensure that all client requirements are met and expectations are managed effectively. This cross-functional collaboration is key to delivering a seamless client experience and maintaining long-term relationships.

What is the difference between Client Service Manager vs Customer Support Manager?

AspectClient Service ManagerCustomer Support Manager
CredentialsRelevant experience in client relations, possibly certifications in customer service or account managementExperience in customer support, technical knowledge may be beneficial
Work EnvironmentTypically in client-facing roles, managing key accounts, and building long-term relationshipsOften in call centers or support teams, handling inquiries and troubleshooting
Employer & IndustryFinancial services, consulting, B2B companiesRetail, tech, telecommunications, service industries

While both roles focus on customer interactions, a Client Service Manager primarily manages ongoing client relationships and strategic accounts, whereas a Customer Support Manager handles day-to-day support inquiries and technical issues. The roles overlap in customer communication but differ in scope and focus.

What are the most commonly searched types of Client Service jobs in Texas? The most popular types of Client Service jobs in Texas are:
What are popular job titles related to Client Service Manager jobs in Texas? For Client Service Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Client Service Manager jobs in Texas look for? The top searched job categories for Client Service Manager jobs in Texas are:
What cities in Texas are hiring for Client Service Manager jobs? Cities in Texas with the most Client Service Manager job openings:
Client Service Manager jobs near you
Infographic showing various Client Service Manager job openings in Texas as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $54,034 per year, or $26 per hour.
Client Service Manager

Client Service Manager

Empyrean

Houston, TX • On-site

Full-time

Posted 2 days ago

Empyrean rating

4.6

Company rating: 4.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

238th of 245 rated software companies

Job description

JOB SUMMARY
The Client Service Manager is accountable for the client satisfaction, relationship and resources for aligned clients. A typical client alignment consists of a group of clients with various degrees of size and complexity. The Client Service Manager is accountable for all aspects of benefits administration delivery for their clients both internally and externally to clients. The Client Service Manager is responsible for the financial success of aligned clients in support of the Client Service Group financial goals. From a people management perspective, the Client Service Manager directly manages aligned Business Analysts. The Client Service Manager role requires a strong Project Management background.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Build and manage trusted client partnership; manage client satisfaction
  • Create and manage client Open Items List, Project Plan, Open Enrollment, and all other one-time projects
  • Ensure the appropriate integration between the administrative and Shared Services teams (COBRA, BPSS, Service Center)
  • Ensure the quality delivery of all services as per the client's Statement of Work
  • Manage and is accountable for client Profit & Loss results
  • Work with Director to ensure the accurate recognition and collection of Out-of-Scope revenue and upsell opportunities in support of meeting the Client Service Group's revenue targets
  • Manage client resource needs and escalate staffing shortages to the Director
  • Directly manage aligned Business Analysts and is accountable for the performance, growth, and engagement of aligned resources; leverage aligned resources to generate results
  • Collaborates with BSM to hold aligned resources accountable for behaviors that support Empyrean's policies and procedures
  • Build and manage trusted client partnership; manage clients satisfaction in conjunction with the implementation manager
  • Manage and coordinate the Client Team Business Analyst resources aligned to an implementation project
  • Responsible for ensuring that the testing of all new functionality, including creation of test plans, test population identification and execution of test plans are completed successfully by the aligned resource team
  • Review and ensure that the client specific processing guides are available by the go live date
  • Coordinate with the finance department on all financial set up and administration for the client

NONESSENTIAL DUTIES AND RESPONSIBILITIES
  • Participate in Business Development Activities, including but not limited to client demos, site visits, and RFP information collection
  • Participate in prospective employee interviews and work closely with HR on recruiting efforts

REQUIRED SKILLS AND ABILITIES
  • Excellent customer focus/service orientation
  • Excellent written and verbal communication skills
  • Strong MS Office suite skills
  • Continuous improvement and team work mindset
  • Able to effectively estimate, negotiate, acquire, and manage resources, including people and budgets
  • Proven ability to establish the critical path in the most complex client situations and able to manage to it in order to meet deadlines
  • Proactive in working and resolving conflicts among team members
  • Able to influence others, individually and in group settings, in order to obtain client commitment and grow business opportunities
  • Proficient in coaching others
  • People-first mindset
  • Be helpful/supportive/collaborative
  • Be flexible and maintain a work-life balance - know how to prioritize your work for maximum impact
  • Be dedicated to continuous learning and proactive skill acquisition
  • Problem-solving mindset

KNOWLEDGE, EXPERIENCE AND/OR EDUCATION REQUIREMENTS
  • Bachelor's degree preferred but not required
    • In lieu of Bachelor's degree, equivalent years of experience in business analytics, management information systems, human resources management, benefits administration or a related field
  • 2+ years of project management experience managing multifaceted projects and teams, including on-site and virtual management.
  • Previous benefits administration and client consulting experience
  • Advanced knowledge of benefits administration, including products and services, operations, and delivery.
  • Knowledge of general system environment, process flow, requirements gathering and documentation, and translation of requirements to JIRA tickets for Business Systems Analysts
  • Regulatory and legislative knowledge in aligned service area (Health & Welfare).
  • Basic knowledge of overall financial management.
  • Understanding of benefits outsourcing systems and application platform.
  • Excellent knowledge of project management tools and techniques, following best practice to initiate, take responsibility for, and achieve defined project outcomes
  • Able to effectively estimate, negotiate, acquire, and manage resources, including people and budgets
  • Proven ability to establish the critical path in the most complex client situations and able to manage to it in order to meet deadlines
  • Proactive in working and resolving conflicts among team members
  • Able to influence others, individually and in group settings, in order to obtain client commitment and grow business opportunities
  • JIRA or other project/ticket/resource management software experience

OTHER REQUIREMENTS
  • Ability to travel on as needed basis (up to 10%)
  • Must be available outside of core business hours on as needed basis

Disclaimer: Managers have the right to assign or redesign the responsibilities of the above mentioned job description without notice and at any time
Empyrean is an Equal Opportunity Employer: including disability and protected veteran status

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