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Empyrean Benefit Solutions
Empyrean Benefit Solutions

6 Empyrean Jobs Hiring Near You

Empyrean

Client Interface Manager

Houston, TX · On-site

... solutions * Accept and resolve escalated customer service problems and calls from clients * Develop ... Ensure the team maintains a thorough understanding of the client's plans and benefit regulations

Empyrean

Implementation Manager

Houston, TX · On-site

... benefits delivery implementation. The Implementation Manager works directly with clients during ... Empyrean best practices; communicates effectively with clients to identify needs and evaluate ...

empyrean

Implementation Manager

Houston, TX · Remote

... benefits delivery implementation. The Implementation Manager works directly with clients during ... Empyrean best practices; communicates effectively with clients to identify needs and evaluate ...

empyrean

Client Interface Manager

Houston, TX

... solutions * Accept and resolve escalated customer service problems and calls from clients * Develop ... Ensure the team maintains a thorough understanding of the client's plans and benefit regulations

Empyrean

Annual Enrollment Client Service Rep I

Houston, TX · On-site

$15.25 - $20.75/hr

... best solution. This requires effective oral communication skills with internal and external ... benefit from several weeks of paid training, which must be completed with no absences. Empyrean is ...

empyrean

Annual Enrollment Client Service Rep I

Houston, TX

$15.25 - $20.75/hr

... best solution. This requires effective oral communication skills with internal and external ... benefit level, plan selection, consolidations. -Ensure data integrity. -Other duties as assigned.

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Empyrean Benefit Solutions Jobs Information

Do workers at Empyrean get paid breaks?

Yes. Most people get paid breaks.
100% of people say they get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and March 2026.

Does Empyrean pay people when they’re sick?

Yes. Most people get paid when they’re sick.
80% of people say they would get paid if they were sick but scheduled to work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and March 2026.

How easy is it to take sick days at Empyrean?

Some people find it hard to take sick days.
50% of people report that it’s hard to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people at Empyrean feel treated with respect by their managers?

Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people at Empyrean get to take their breaks without interruption?

Most people get breaks without interruption.
80% of people report that they get to take their breaks without interruption.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and February 2026.

Is it stressful to work at Empyrean?

Most people feel stressed here.
80% of people say they often feel stressed at work.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people at Empyrean enjoy their jobs?

Most people enjoy their job.
83% of people report they enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people at Empyrean recommend working with their team?

Only some people recommend working with their team.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people get enough training when they start at Empyrean?

Some people didn’t get enough training when they started.
50% of people report they didn’t get enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people think Empyrean’s headquarters understands what’s happening where they work?

Most people think headquarters understands what’s happening where they work.
60% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and March 2026.

Do workers feel well informed about how Empyrean is doing?

Only some people feel well informed about how the company is doing.
60% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and March 2026.

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    Client Interface Manager

    Empyrean

    Houston, TX • On-site

    Full-time

    Re-posted 14 days ago

    Empyrean rating

    4.6

    Company rating: 4.6 out of 10

    Based on 6 frontline employees who took The Breakroom Quiz

    239th of 246 rated software companies

    Job description

    : Client Interface Manager
    CLASSIFICATION: Exempt
    JOB SUMMARY
    The Client Interface Manager provides direct oversight of client support and interaction handling in the service center, while maintaining relationships with clients, other managers, client operations teams and other departments.
    ESSENTIAL DUTIES AND RESPONSIBILITIES
    • Analyze operational workflow to ensure quality, quantity, and efficiency standards are met or exceeded
    • Assist and advise staff members in resolving problems and issues that arise with internal and external customers
    • Interact with project team on a regular basis to determine needs or problems and provide appropriate, feasible solutions
    • Accept and resolve escalated customer service problems and calls from clients
    • Develop and implement action plans to improve ongoing customer service delivery for specified clients
    • Maintain a high level of professionalism and sense of urgency to ensure client and participant expectations are consistently met
    • Design, implement and monitor reports and communications on a regular basis
    • Participate in the development, implementation and improvement of departmental policies and procedures
    • Schedule and lead meetings with client and internal teams as necessary
    • Be prepared to discuss quality performance measurement standards for individuals and the department
    • Provide feedback and coaching suggestions to colleagues and team members
    • Support company programs to enhance employee engagement and career development for individuals on the team
    • Communicate to the management team the results of quality measurements, phone statistics, service trends and customer feedback as defined (daily, weekly, monthly, quarterly, etc.)
    • Be knowledgeable of the metrics to meet client service level agreements and speak to them as needed
    • Monitor and coordinate department functions to meet metrics required by customers and operations
    • Assist with recruitment, hiring and training of new employees and ongoing training and support for the team(s)
    • Participate in client implementation planning, documentation, support and team training. Ensure the team maintains a thorough understanding of the client's plans and benefit regulations
    • Partner with L&D and management to ensure representatives understanding of all Empyrean systems utilized to complete work functions
    • Ensure data integrity with proper use of case management and other tools
    • Monitor all interaction channels to allow for full support of customer service deliverables
    • Participate in customer tours and assist with internal audits and special projects, as requested
    • Perform other job-related duties as assigned

    REQUIRED SKILLS AND ABILITIES
    • Strong analytical and problem solving skills
    • Strong proficiency in MS Excel
    • Strong attention to detail and accuracy
    • Ability to be flexible and work under pressure to meet strict deadlines in a team environment
    • Strong interpersonal skills suitable for interacting with various departments
    • Effective verbal and written communication skills
    • Excellent listening and probing skills
    • Ability to carry out assigned projects to their completion
    • Self-starter and team motivator with excellent organizational and time management skills
    • Ability to lead, motivate, and coach an empowered team
    • Ability to balance competing priorities and respond timely to requests
    • Advanced presence with polished and well developed written and verbal communication skills

    KNOWLEDGE, EXPERIENCE AND/OR EDUCATION REQUIREMENTS
    • Bachelor's degree preferred but not required
      • In lieu of Bachelor's degree, equivalent years of experience in customer service, human resources management, benefits administration or a related field
    • Understanding of health and welfare benefits, COBRA, and retiree direct billing
    • Health and welfare benefits administration experience preferred
    • Or, any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities will be considered
    • 2 years of Benefit or Insurance Customer Service experience
    • 2+ years of supervisor experience preferably in a call center
    • 2+ years of experience as a Manager at Empyrean

    OTHER REQUIREMENTS
    • Excellent attendance and punctuality are essential
    • Must be available to work on 8 hour shift anytime between 7 am - 10 pm, Monday through Friday

    Disclaimer: Managers have the right to assign or redesign the responsibilities of the above mentioned job description without notice and at any time
    Empyrean is an Equal Opportunity Employer: including disability and protected veteran status

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