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Empyrean is currently seeking enthusiastic Customer Service Representatives for our call center during Annual Enrollment. We are looking for future employees that have a passion for serving others and an aptitude to learn the Health & Welfare Benefits industry.

This is a temporary role with the possibility to become full time after the contract period. Monday through Friday shifts. Position starts August 17th, 2026 with PAID training! This role is remote.

Learn the Benefits industry!

Qualifications:

• Must be available to work ANY 8 hour shift anytime between 7:00am - 7:00pm (CST) Monday through Friday.
• Must Pass Typing and Grammar- 30 words per minute
• Must Pass Background Check
• Must Complete Video Virtual Interview
• The assignment will Start August 17th and last approximately 4-6 months based on your client

The AE Customer Service Representative provides high-quality client and member-focused service using knowledge of plans, products, systems, and procedures to meet or exceed client and member expectations. CSR's answer questions and resolve issues based on phone calls, emails, and internet inquiries from members and clients; access information from a variety of systems and references; and focus on identifying problems and achieving the best solution. This requires effective oral communication skills with internal and external customers. CSR's handle a wide variety of calls, identify service problems, and initiate appropriate action to resolve problems. They utilize systems to track all events and outcomes and educate customers on a daily basis through routine calls.

Role Expectations:

• Answer questions and resolves issues based on phone calls, emails, internet inquiries from members, clients and others while maintaining consistent quality.
• Research and respond to enrollment issues.
• Provide problem resolution by effectively communicating with other departments, product vendors, and the participant or client.
• Receive, distribute and/or own tasks including resolution and appropriate customer support.
• Effectively document and track contacts with participants, clients, and vendors.
• Ensure all interactions with customers (both internal and external) are professional and courteous.
• Escalate appropriate referrals, complaints, grievance and appeals according to client requirements.
• Educate participants, clients, and others on self-service options.
• Assist in preparation of daily, weekly, or monthly reports.
• Update member data including dependents, change of addresses, etc., ensuring data integrity.
• Completes tasks, generates letters and files associated paperwork.
• Effectively interact with all team members for purpose of resolving participants' or clients' needs.
• Special projects and other duties as assigned.
• Ensure compliance with HIPAA laws, and protect the privacy of our clients Personal Health Information.

Qualifications:

• Successful candidates must demonstrate a strong customer service focus.
• Effective verbal and written communication skills.
• Attention to detail and accuracy.
• Analytical skills.
• Positive, helpful approach to problem solving.
• Excellent listening and probing skills.
• Intermediate skills in Microsoft Office Suite including Excel.
• Above-average keyboarding skills.
• Attendance Requirements
• Excellent attendance and punctuality are essential.
• Must be available to work any 8-hour shift anytime between 7:00 am - 7:00 pm, Monday through Friday.
• Must be available for overtime during the week and Saturdays, as needed.
• Must have home internet of at least 100 MBPS
• Must complete 2 week training with no absences.