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The Annual Enrollment Customer Service Representative provides high quality client and member focused

service using knowledge of plans, products, systems, and procedures to

meet or exceed client and member expectations. Client Service Reps answer questions and

resolve issues based on phone calls, emails, and internet inquiries from members

and clients; access information from a variety of systems and references; and

focus on identifying problems and achieving the best solution.

This requires effective oral communication skills in Spanish and English. You will be answering questions about insurance and medical benefits.

Essential responsibilities:

• Must be Fluent in Spanish and English
•  Answers questions and resolves issues based on phone calls, emails,
• internet inquiries from members, clients and others while maintaining
• consistent quality.
•  Research and respond to enrollment issues.
•  Provide problem resolution by effectively communicating with other
• departments, product vendors, and the participant or client.
•  Receive, distribute and/or own tasks including resolution and appropriate
• customer support.
•  Effectively document and track contacts with participants, clients and
• vendors.
•  Ensure all interactions with customers (both internal and external) are
• professional and courteous.
•  Escalate appropriate referrals, complaints, grievance and appeals
• according to client requirements.
•  Educate participants, clients and others on self-service options.
•  Assist in preparation of daily, weekly or monthly reports.
•  Update member data including dependents, change of addresses, etc.,
• ensuring data integrity.
•  Completes tasks, generates letters and files associated paperwork.
•  Effectively interact with all team members for purpose of resolving
• participants' or clients' needs.
•  Special projects and other duties as assigned.

Qualifications:

• Must be Fluent in Spanish and English and must be able to discuss benefits in Spanish
•  Successful candidates must demonstrate a strong customer service focus.
•  Effective verbal and written communication skills.
•  Attention to detail and accuracy.
•  Analytical skills.
•  Positive, helpful approach to problem solving.
•  Excellent listening and probing skills.
•  Intermediate skills in Microsoft Office Suite including Excel.
•  Above average keyboarding skills.
•  Attendance Requirements
•  Excellent attendance and punctuality are essential.
•  Must be available to work any 8 hour shift anytime between 7:00am -
• 7:00pm, Monday through Friday (Central Time)
•  Customer Service Representatives benefit from several weeks of paid training, which must be completed with no absences.

Empyrean Benefit Solutions, Inc. is an equal opportunity employer