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Client Service Manager Jobs in North Carolina (NOW HIRING)

Dragonfly Pond Works

Client Service Manager

Charlotte, NC · On-site

$65K - $75K/yr

We are looking for a Client Service Manager to drive sales and revenue growth by building strong relationships with clients in the Charlotte, NC area. This is an exciting opportunity to join a ...

IBM

NC · On-site

If so, lets talk Your role and responsibilities As a Client Service Manager, you will provide clients with total account system support, establishing, maintaining, and improving the client ...

ASCENSUS

MEP/PEP Client Service Manager

Charlotte, NC

$60/hr

Manages and nurtures relationships with qualified defined contribution retirement plans using our ... Provides client support and customer service for daily client inquiries through both verbal and ...

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Client Service Manager information

See North Carolina salary details

$22.3K

$52.7K

$91.8K

How much do client service manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for client service manager in North Carolina is $52,709.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $63,600.00 per year, depending on experience, location, and employer.

What is a client service manager?

Client Service Managers are professionals responsible for maintaining strong relationships with clients and ensuring their needs are met by the company’s products or services. They serve as the primary point of contact between clients and the organization, handling client inquiries, resolving issues, and coordinating with internal teams to deliver solutions. Their main goal is to ensure client satisfaction, retention, and loyalty. Client Service Managers often analyze feedback, monitor service quality, and help identify opportunities for growth within their accounts.

How does a client service manager typically collaborate with other departments to ensure client satisfaction?

Client Service Managers work closely with sales, product, and operations teams to address client needs and resolve issues efficiently. They often act as a communication bridge, relaying client feedback and coordinating solutions or improvements. Regular meetings and updates with internal teams help ensure that all client requirements are met and expectations are managed effectively. This cross-functional collaboration is key to delivering a seamless client experience and maintaining long-term relationships.

What are the key skills and qualifications needed to thrive as a client service manager, and why are they important?

To thrive as a Client Service Manager, you need strong customer service expertise, problem-solving abilities, and a bachelor's degree in business or a related field. Familiarity with CRM software, project management tools, and sometimes industry-specific certifications are typically required. Excellent communication, leadership, and conflict-resolution skills help build lasting client relationships and guide teams effectively. These skills ensure high client satisfaction, efficient service delivery, and long-term business growth.

What is the difference between Client Service Manager vs Customer Support Manager?

AspectClient Service ManagerCustomer Support Manager
CredentialsRelevant experience in client relations, possibly certifications in customer service or account managementExperience in customer support, technical knowledge may be beneficial
Work EnvironmentTypically in client-facing roles, managing key accounts, and building long-term relationshipsOften in call centers or support teams, handling inquiries and troubleshooting
Employer & IndustryFinancial services, consulting, B2B companiesRetail, tech, telecommunications, service industries

While both roles focus on customer interactions, a Client Service Manager primarily manages ongoing client relationships and strategic accounts, whereas a Customer Support Manager handles day-to-day support inquiries and technical issues. The roles overlap in customer communication but differ in scope and focus.

How much do client service managers make in the US?

Client Service Managers in the US typically earn an average salary of around $60,000 to $85,000 per year, depending on experience, location, and industry. Salaries can vary widely, with those in larger companies or metropolitan areas often earning more, and additional compensation may include bonuses and benefits.

What are the most commonly searched types of Client Service jobs in North Carolina?

The most popular types of Client Service jobs in North Carolina are:

What are popular job titles related to Client Service Manager jobs in North Carolina?

For Client Service Manager jobs in North Carolina, the most frequently searched job titles are:

What job categories do people searching Client Service Manager jobs in North Carolina look for?

The top searched job categories for Client Service Manager jobs in North Carolina are:

What cities in North Carolina are hiring for Client Service Manager jobs?

Cities in North Carolina with the most Client Service Manager job openings:

Client Service Manager jobs near you
Infographic showing various Client Service Manager job openings in North Carolina as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $52,709 per year, or $25.3 per hour.

Client Service Manager

Interim HealthCare of Wilmington, NC

Wilmington, NC • On-site

Full-time

Medical, Dental, Vision, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Client Service Manager

Interim HealthCare – Wilmington, NC

Full-Time | Monday–Friday | 8:00 AM – 5:00 PM

Interim HealthCare is seeking a highly organized and customer-focused Client Service Manager to join our growing team in Wilmington, NC. This is an excellent opportunity for someone who enjoys working in a fast-paced healthcare environment while making a meaningful impact on the lives of clients and caregivers.

The Client Service Manager plays a key role in the daily operations of our home care office by coordinating caregiver schedules, supporting office operations, ensuring compliance, and delivering exceptional customer service to clients, families, and referral partners.

What You'll Do
  • Coordinate and maintain daily and monthly caregiver schedules using our electronic scheduling system.
  • Ensure client visits are staffed appropriately while responding quickly to scheduling changes.
  • Monitor Electronic Visit Verification (EVV) compliance and resolve any scheduling or documentation issues.
  • Receive client referrals, document service requests, and coordinate the placement of qualified caregivers.
  • Verify client insurance information and assist with intake processes.
  • Assist with recruiting activities, including creating employee files, verifying licenses and certifications, conducting background checks, and posting job openings.
  • Support payroll, billing, collections, and marketing efforts as needed.
  • Maintain compliance with federal, state, accreditation, and company policies and procedures.
  • Provide exceptional customer service to clients, caregivers, and referral sources.
  • Participate in the agency's on-call rotation.
  • Assist with special projects and other office responsibilities as assigned.
Qualifications
  • Associate degree or equivalent work experience preferred.
  • Minimum of one year of experience in healthcare, staffing, customer service, scheduling, or a related field.
  • Previous home care or healthcare staffing experience is strongly preferred.
  • Excellent organizational and multitasking skills.
  • Strong communication and customer service abilities.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Proficient with Microsoft Office and scheduling software.
  • Detail-oriented with strong problem-solving skills.
What We Offer
  • Competitive salary
  • Monday–Friday schedule
  • Paid Time Off
  • Health, Dental, and Vision Insurance
  • Professional development opportunities
  • Supportive team environment
  • Opportunity for career growth with a nationally recognized healthcare organization

Apply today and become part of the Interim HealthCare family!

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