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It Service Management Manager Jobs Near Me

BravoTech

IT Service Desk II

Columbus, OH · On-site +1

Experience using IT service management (ITSM) platforms and ticketing systems. * Proven ability to troubleshoot hardware, software, network, and remote connectivity issues. * Excellent customer ...

US Urology Partners

IT Service Desk Tier 2

Columbus, OH · Remote

This position works closely with the Field Support team by managing escalations, troubleshooting ... The IT Service Desk Support handles a variety of technical tasks, including software installations ...

US Urology Partners

IT Service Desk Tier 2

Columbus, OH · On-site

This position works closely with the Field Support team by managing escalations, troubleshooting ... The IT Service Desk Support handles a variety of technical tasks, including software installations ...

PalAmerican Security

IT Manager

Columbus, OH

$80K/hr

... teams in service-oriented environments * Deep understanding of cybersecurity, risk management ... Bachelor's degree in IT, Computer Science, Business, or related field; relevant certifications a ...

PalAmerican Security

IT Manager

Columbus, OH

$80K/hr

... teams in service-oriented environments * Deep understanding of cybersecurity, risk management ... Bachelor's degree in IT, Computer Science, Business, or related field; relevant certifications a ...

Ohio State University

IT Process Engineer

Columbus, OH · On-site

$90 - $130/hr

Core process ownership includes, but is not limited to, Incident, Problem, Change, Release, Service Level, Knowledge, Configuration Management (CMDB), and IT Asset Management (ITAM).This role is ...

New

Maven LLC

IT Service Desk Analysts

Columbus, OH

Strong customer service, organization, and communication skills Strong process management skills ... in IT Support (Service Desk preferred and/or Deskside experience Experience in supporting multi ...

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As of Sep 3, 2026, the average yearly pay for it service management manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

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It Service Management Manager jobs near you
A map of the United States highlighting the number of It Service Management Manager job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of It Service Management Manager job openings in each state, with California having the most at 2 and Hawaii the least at 0.

IT Service Desk Supervisor

ALLIED MINERAL PRODUCTS

Columbus, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

IT Service Desk Supervisor
Allied Mineral Products is a leading manufacturer of monolithic refractories worldwide. We are currently seeking an IT Service Desk Supervisor in our Columbus, OH location. This role is responsible for leading the daily operations of the IT Service Desk, ensuring delivery of high-quality technical support to end users across the organization. This Service Desk Supervisor oversees service desk technicians, manages incident and approval workflows, enforces service-level agreements, and drives continual improvement initiatives. This role works closely with System Admins, Network Admins, Security, SAP, and Software Development teams to maintain stable operations and excellent support experience.
Hours: 6:00am - 3:00pm EST
Key Duties and Responsibilities
  • Supervise the daily operations of the Service Desk, ensuring timely and effective resolution of incidents, service requests, and escalations.
  • Assign, prioritize, and monitor workloads for Service Desk Analysts.
  • Serve as the primary point of escalation for complex or high-impact issues.
  • Maintain shift schedules and workforce planning to support business needs.
  • Monitor service desk performance metrics (SLAs, response times, first-contact resolution, backlog).
  • Produce and present operational reports to management, highlighting trends and improvement opportunities.
  • Oversee knowledge base maintenance to ensure accurate, current documentation.
  • Provide coaching, mentoring, and performance evaluations for Service Desk technicians.
  • Conduct regular training sessions to improve technical, customer service, and troubleshooting skills.
  • Promote a culture of continuous learning and process improvement.
  • Ensure a positive, professional support experience for end users.
  • Handle customer complaints, ensuring effective resolution and improved future service.
  • Foster strong communication between IT and business units.
  • Identify inefficiencies and implement service desk process improvements.
  • Collaborate with Infrastructure, Network, Security, and Application teams to streamline support workflows.

Qualifications
  • 3-5+ years of experience in IT support, with at least 1-2 years in a supervisory or team lead role.
  • A Bachelor of Science degree in Computer Science or related field, or equivalent work experience desired.
  • Strong understanding of ITIL principles and service management frameworks.
  • Experience with ticketing systems (e.g., ServiceNow, Jira Service Management, Remedy).
  • Excellent communication, leadership, and customer service skills.
  • Ability to manage competing priorities in a fast-paced environment.
  • Solid troubleshooting skills across Windows, macOS, mobile devices, and common enterprise applications
  • ITIL Foundation certification or higher preferred.
  • Experience in enterprise or global IT environments.
  • Familiarity with infrastructure technologies (networking, servers, endpoint management, cloud services).
  • Knowledge of self-service portals, automation, and modern service desk best practices
  • Must have strong interpersonal, written and verbal communication skills.
  • Must be direct and able to work independently.
  • Must be willing to work unusual hours when needed.
  • Must be dependable and punctual.

Benefits
  • Competitive Base Pay
  • Employee Stock Ownership Plan (ESOP) retirement plan with 25% annual company contribution
  • 401K program
  • Annual Profit Sharing
  • Paid Time Off for Vacation, Sick Days, Holidays
  • Medical, Prescription Drug, Dental, and Vision programs
  • Life Insurance
  • Short-Term, and Long-Term disability

Allied Mineral Products Holding, Inc. is an Equal Opportunity Employer/Veterans/Disabled.

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