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It Service Management Manager Jobs in Seattle, WA

SSA Marine

Manager-IT Service Center

Seattle, WA

$125K - $140K/yr

Performance & Stakeholder Management * Establish and manage operational KPIs, dashboards, and ... IT support, service delivery, or service management. * 5+ years leading technical support teams ...

SSA Marine

Manager-IT Service Center

Seattle, WA · On-site

$125K - $140K/yr

Performance & Stakeholder Management * Establish and manage operational KPIs, dashboards, and ... IT support, service delivery, or service management. * 5+ years leading technical support teams ...

Bloedel Reserve

IT Manager

Bainbridge Island, WA · On-site

$30/hr

... user management, lifecycle tracking, warranty/service agreement status. * Software license management and installations * Creates and maintains a technology roadmap that outlines the strategic ...

New

SpaceXAI

IT Services Technician

Seattle, WA · On-site

$68K - $102K/yr

Monitor and maintain IT systems, including performing patch management, updates, and basic server administration. * Document and update IT service tickets with detailed resolutions and escalate ...

Brooks Running

Manager, IT Service Desk

Seattle, WA · On-site

As the Manager, IT Service Desk at Brooks, you are responsible for providing vision and leadership ... You will apply product management practices (e.g., roadmap, prioritization, and customer feedback ...

Tencent

IT Operations Intern

Bellevue, WA

$28.27 - $60/hr

This role is suitable for someone with an IT background who is interested in enterprise IT operations, service management, project execution, operational planning, and cross-team collaboration. You ...

SpaceXAI

IT Services Technician

Seattle, WA · On-site

$68K - $102K/yr

Monitor and maintain IT systems, including performing patch management, updates, and basic server administration. * Document and update IT service tickets with detailed resolutions and escalate ...

SpaceXAI

IT Services Technician

Seattle, WA · On-site

$68K - $102K/yr

Monitor and maintain IT systems, including performing patch management, updates, and basic server administration. * Document and update IT service tickets with detailed resolutions and escalate ...

Govcio LLC

IT Service Technician

Seattle, WA · On-site

$25.50/hr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... Manage user relocation requests * Ensure devices are properly encrypted. * Local On-Site Cabling

Govcio LLC

IT Service Technician

Seattle, WA · On-site

$25.50/hr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... Manage user relocation requests * Ensure devices are properly encrypted. * Local On-Site Cabling

Govcio LLC

IT Service Technician

Seattle, WA · On-site

$25.50/hr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... Manage user relocation requests * Ensure devices are properly encrypted. * Local On-Site Cabling

Govcio LLC

IT Service Technician

Seattle, WA · On-site

$25.50/hr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... Manage user relocation requests * Ensure devices are properly encrypted. * Local On-Site Cabling

Govcio LLC

IT Service Technician

Seattle, WA · On-site

$25.50/hr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... Manage user relocation requests * Ensure devices are properly encrypted. * Local On-Site Cabling

Govcio LLC

IT Service Technician

Seattle, WA · On-site

$25.50/hr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... Manage user relocation requests * Ensure devices are properly encrypted. * Local On-Site Cabling

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Showing results 1-20

All JobsIt Service Management JobsIt Service Management Manager JobsIt Service Management Manager Jobs in Seattle, WA

It Service Management Manager information

See Seattle, WA salary details

$37.6K

$79.6K

$134.9K

How much do it service management manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for it service management manager in Seattle, WA is $79,628.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,200.00 and $91,600.00 per year, depending on experience, location, and employer.

What is the difference between It Service Management Manager vs Service Desk Manager?

AspectIt Service Management ManagerService Desk Manager
ResponsibilitiesOversees IT service delivery, manages ITSM processes, aligns IT services with business needsManages the service desk team, handles user support, ensures ticket resolution efficiency
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic IT department, cross-department collaborationHelp desk or support center, direct user interaction
FocusIT service management processes and strategyUser support and incident resolution

The It Service Management Manager focuses on overseeing ITSM processes and aligning IT services with business goals, while the Service Desk Manager concentrates on managing support teams and resolving user issues. Both roles require ITIL certifications and involve working within IT departments, but their scope and daily tasks differ significantly.

What job categories do people searching It Service Management Manager jobs in Seattle, WA look for?

The top searched job categories for It Service Management Manager jobs in Seattle, WA are:

It Service Management Manager jobs near you
Infographic showing various It Service Management Manager job openings in Seattle, WA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $79,628 per year, or $38.3 per hour.

Manager-IT Service Center

SSA Marine

Seattle, WA

$125K - $140K/yr

Full-time

Posted 4 days ago

Job description

The IT Service Center Manager (North America) is responsible for leading the North America Service Center within the Global Service Desk (GSD) organization and operating under the LIFT (Live Insights & Frictionless Technology) model. This role owns regional service delivery execution, workforce leadership, operational excellence, customer experience, quality, automation adoption, and continuous improvement across North America support operations which currently consists of Canada and The United States.

The Manager ensures the North America Service Center operates as a high-performing Global Delivery Center (GDC) that delivers consistent, scalable, and measurable support outcomes through standardized processes, shared services, data-driven decision making, knowledge management, digital employee experience (DEX) insights, automation, and AI-enabled service capabilities. The role partners closely with the LATAM IT Service Center Manager, Service Center Leads, Quality & Engagement, Field Services, Infrastructure, Applications, Security, End User Compute, and business stakeholders to provide seamless, globally aligned support experiences.

Service Delivery & Operations

  • Lead day-to-day operations of the North America Service Center, owning queue health, backlog, SLA attainment, and customer experience across Incident, Request, Knowledge, Asset, and Access processes.
  • Drive operational consistency through standardized workflows, governance, and coordination across Service Center/Deskside, Infrastructure, Applications, and Security teams.
  • Act as the primary regional escalation point for critical operational issues and lead readiness for organizational changes, acquisitions, and major transitions.

Global Alignment & Continuous Improvement

  • Partner with the LATAM IT Service Center Manager to balance workload and coverage across regions, advancing shared queue ownership and globally standardized practices.
  • Reduce reactive demand through automation, self-service, AI-enabled support tools, and DEX insights, and lead Problem Management to eliminate recurring friction.
  • Partner with Quality & Engagement to improve service consistency, communications, knowledge quality, and customer sentiment.

People Leadership

  • Lead, develop, and manage Service Center staff through hiring, coaching, performance management, and succession planning-building leadership capability to support future team-based service ownership.
  • Foster a culture of accountability, customer-centricity, and continuous improvement.

Performance & Stakeholder Management

  • Establish and manage operational KPIs, dashboards, and business reviews; monitor trends in incidents, escalations, and customer feedback.
  • Communicate performance, risks, and improvement opportunities to leadership, and represent the Service Center in governance and transformation forums.
  • Build strong relationships with business leaders, IT teams, and operational stakeholders, serving as a trusted advisor on support operations, employee experience, and service delivery strategy.

Success Measures

  • Customer satisfaction and experience metrics.
  • SLA attainment, first contact resolution, and reduced escalation rates.
  • Reduction in recurring incidents, paired with increased automation, self-service, and Virtual Agent adoption.
  • Employee engagement, workforce capability, and demonstrated progress toward the future operating model.

Required

  • Associate degree in Information Technology, Business, or related field, or equivalent experience.
  • 7+ years in IT support, service delivery, or service management.
  • 5+ years leading technical support teams, including multi-location or distributed teams.
  • Deep knowledge of ITSM practices (Incident, Request, Problem, Change, Knowledge, Asset, Continual Improvement) and working within ITIL-aligned service management environments.
  • Proven track record leading support operations within a global, multi-region environment (GDC/shared-services model).
  • Extensive experience driving operational improvement, workforce planning, and organizational change management across service delivery programs.
  • Confident executive communicator, skilled in stakeholder engagement and presentation.
  • Highly skilled in coaching, mentoring, and developing team members.
  • Hands-on background with ServiceNow or a comparable enterprise ITSM platform.

Preferred

  • Bachelor's degree in Information Technology, Business, or related field.
  • ITIL v4 Foundation certification or higher.
  • Familiarity with DEX platforms, Virtual Agent technologies, automation programs, and AI-enabled support solutions.

Supervisory Responsibilities: Yes

Indicate employees supervised: Service Center/Deskside

Work environment:

  • Required job duties are normally performed in a climate-controlled office environment.
  • Exposure to computer screens.
  • The noise level in the work environment is usually moderate.

Pay Range: $125,000 - 140,000 per year

The posted compensation range is based on the applicable geographic market for the position and may vary depending on factors such as related experience and skill set. Final compensation will be determined based on these items and other relevant factors.

SSA Marine is an Equal Opportunity Employer

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