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It Service Management Manager Jobs (NOW HIRING)

OU Health

IT Service Manager

Oklahoma City, OK · On-site

Position Title: IT Service Manager Department: IT Support Services The IT Service Manager II is ... Producing management escalation and performance information on a regular basis * Identification and ...

camd

IT - IT OPERATIONS MANAGER

Columbia, MD

$125K - $145K/yr

This role oversees IT service delivery, infrastructure operations, and end-user support while driving continuous improvement in IT service management (ITSM). Reporting to the Senior IT Programs ...

Lumentum Operations LLC

IT Manager

Greensboro, NC · On-site

$120K - $170K/yr

Key Responsibilities 1. End User Services (EUS) & Service Management * Lead and oversee onsite IT support operations (Tier 1-3). * Ensure SLA performance for incident, request, and problem management.

inKind

IT Manager

Austin, IN · Hybrid

$91K - $111K/yr

Experience implementing or working within an IT Service Management (ITSM) framework * Familiarity with ITSM tools such as Jira Service Management, Zendesk, ServiceNow, or similar * ITIL v4 Foundation ...

Zing Recruiting

IT Service Desk Manager

Memphis, TN · On-site

The role is responsible for service delivery, team leadership, incident management, and continuous ... Required : • 5+ years IT Service Desk / End-User Support experience • 2+ years leadership or ...

Farm Credit East

IT Operations Manager

Enfield, CT · On-site

This role leads the teams responsible for infrastructure, cloud platforms, end user computing, and IT service management, ensuring that technology operations consistently enable high quality employee ...

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It Service Management Manager information

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$33K

$70K

$118.5K

How much do it service management manager jobs pay per year?

As of Jul 2, 2026, the average yearly pay for it service management manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What is the difference between It Service Management Manager vs Service Desk Manager?

AspectIt Service Management ManagerService Desk Manager
ResponsibilitiesOversees IT service delivery, manages ITSM processes, aligns IT services with business needsManages the service desk team, handles user support, ensures ticket resolution efficiency
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic IT department, cross-department collaborationHelp desk or support center, direct user interaction
FocusIT service management processes and strategyUser support and incident resolution

The It Service Management Manager focuses on overseeing ITSM processes and aligning IT services with business goals, while the Service Desk Manager concentrates on managing support teams and resolving user issues. Both roles require ITIL certifications and involve working within IT departments, but their scope and daily tasks differ significantly.

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It Service Management Manager jobs near you
Infographic showing various It Service Management Manager job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $69,971 per year, or $33.6 per hour.
IT Service Manager

IT Service Manager

OU Health

Oklahoma City, OK • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 7 days ago

OU Health rating

7.1

Company rating: 7.1 out of 10

Based on 145 frontline employees who took The Breakroom Quiz

404th of 877 rated healthcare providers

Job description

Position Title:
IT Service Manager
Department:
IT Support Services
Job Description:
The IT Service Manager II is responsible for the overall coordination of all of the Service Management processes, measuring the performance and compliance to targeted service levels ensuring the quality and availability of critical OU Health IT services. This position also serves as representative and point of escalation for ETS customers.
Essential Responsibilities
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
  • Development, refinement, and maintenance of the ITIL based service management processes and their enabling toolsets
  • Planning and managing the continued enablement of core Service Management processes on OU Health supporting systems
  • Ensuring the complete logging, prioritization, response and tracking of all IT service requests, interruptions or changes
  • Coordinating interaction and integration between OU Health's other core service management processes
  • Producing management escalation and performance information on a regular basis
  • Identification and management of Major Incidents or Changes affecting critical OU Health services or impacting patient safety
  • Serve as ETS point of contact for OU Health Operations for escalation of service interruptions or requirements

General Responsibilities
  • Performs other duties as assigned.

Minimum Qualifications
Education Requirements: Bachelor's Degree required.
Experience Requirements:
  • 3-5 years of experience working in IT Service Management, managing, measuring and reporting on ITIL service management processes on a ServiceNow platform.
  • Experience in implementing and maturing ITIL processes preferred. Prior healthcare experience preferred.

License/Certification/Registration Requirements:
  • Current version of ITIL Certification required.
  • One or more ITIL Practice Manager certifications preferred.

Knowledge/Skills/Abilities Required:
  • Knowledge of the implementation and maintenance of ITIL processes
  • Ability and desire to mentor less senior Service Managers or those seeking to become Service Managers.
  • Ability to drive priorities and manage change with a positive outcome
  • Provide outstanding client service, meet high quality standards for services and meet or exceed client expectations. Proactive in seeking innovative ways in which to help others
  • Strong proactive approach to problem-solving and resolution skills, takes initiative and uses good judgment, excellent follow-up skills
  • Possesses strong and effective working relationships with all levels of OU Health representing ETS as a trusted point of contact and escalation.
  • Excellent demonstrated interpersonal and communication skills (oral and written), professional demeanor and presentation
  • High attention to detail, outstanding organizational skills and the ability to manage time effectively
  • Position requires the ability to lead under pressure to address major issues, meet strict deadlines, effectively prioritize multiple tasks
  • Drive policy to seek and identify confidential, sensitive, and proprietary information and maintain such information as confidential

Current OU Health Employees - Please click HERE to login.
OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.

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About OU Health

Sourced by ZipRecruiter

OU Health is a leading company in the healthcare industry, based in Oklahoma City, OK, US. As the state's only comprehensive academic health system, OU Health provides a full spectrum of medical care, from world-class cancer treatments to life-saving emergency care. Founded with a mission to advance healthcare, medical education, and research across the state, the company has a solid reputation for clinical excellence and a patient-centered approach. Upholding its core values of compassion, integrity, and innovation, OU Health has remarkably made a significant contribution to medical research and education and raised the standard of care across a broad range of specialties.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Oklahoma City, OK, US

Year founded

2020

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