It Service Management Manager Jobs in Lancaster, SC

What you'll need to succeed as a Manager, Technology VMO at XPO

At a minimum, you'll need:

• Bachelor's degree or equivalent related work or military experience
• 5 years of industry experience in IT product and services procurement, sourcing, and IT contract administration; preferably in large, multi-state, multi-national IT departments
• Knowledge of ITSM (IT Service Management) operations or service management processes
• Experience with contract administration, governance, and customer relationship management

Preferred qualifications:

• Bachelor's degree in Computer Science or related technical area; or equivalent combination of education and experience
• Master's degree in Business Administration (MBA), MS in Computer Science or related field preferred

• 3 to 5 years' experience negotiating medium to large IT product and services agreements. Experience with negotiation and management of Cloud (IAAS, SAAS) agreements is a plus
• ITIL certification a plus
• Working knowledge of transportation, logistics and supply chain management
• Proven track record of ability to drive and implement process improvements

About the Manager, Technology VMO job

Pay, benefits and more:

• Competitive compensation package
• Full health insurance benefits available on day one
• Life and disability insurance
• Earn up to 15 days of PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a company incentive plan 

What you'll do on a typical day:

• Be responsible for sourcing and lifecycle management of hardware, software and IT services in compliance with IT Vendor Management Office (VMO) framework; including new and existing sourcing deals and ensures contractual compliance across products and services provided by suppliers.
• Conduct market research and participate in contract negotiations. Ensure vendors are in compliance with service level agreements, operational agreements, and general obligations.
• Serve as a Liaison between IT teams and the business stakeholders with sourcing related activities.
• Partner with stakeholders to conduct requests for proposal, requests for information, and requests for quote (all RFxs)
• Define deal optimization objectives, implement negotiation strategies and identify sourcing solutions that meet/exceed business objectives
• Prepare, review, execute, and manage the process for approval of IT contracts, contract renewals, terminations and change orders
• Ensure financial processes are in place for processing of payments, invoices and work orders for VMO suppliers and contracts; Manage and resolve contract disputes in collaboration with legal and finance teams
• Develop and maintain relevant financial, operational and service metrics for the VMO that demonstrate the goals and objectives of the department
• Participate in the establishment of ongoing governance of suppliers. Be a resource to stakeholders for contract management and administration
• Participate in the management of standard IT service delivery framework in collaboration with IT Service Management (ITSM)
• Develop and maintain VMO artifacts and participate in supplier reviews. Review SLA and other operational metrics

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here.