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Client Services Manager Jobs in Lancaster, SC (NOW HIRING)

LPL Financial

Manager, Client Compensation

Fort Mill, SC · On-site +1

$76K - $127K/yr

Job Overview: The Manager - Client Compensation leads a team of 10 to 12 people who support ... Management experience with a phone customer service team * Experience with excel and advanced ...

Towne Bank

Client Service Specialist

Charlotte, NC · On-site

$40K - $60K/yr

About Us Towne Insurance is a nationally recognized top insurance and risk management firm ... Extensive knowledge of carrier products and services. * Experienced in EPIC system. * Strong ...

TowneBank

Client Service Specialist

Charlotte, NC · On-site

$40K - $60K/yr

About Us Towne Insurance is a nationally recognized top insurance and risk management firm ... Extensive knowledge of carrier products and services. * Experienced in EPIC system. * Strong ...

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Client Services Manager information

See Lancaster, SC salary details

$29.9K

$60K

$108.7K

How much do client services manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for client services manager in Lancaster, SC is $59,981.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,600.00 and $70,800.00 per year, depending on experience, location, and employer.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

More about Client Services Manager jobs
What are popular job titles related to Client Services Manager jobs in Lancaster, SC? For Client Services Manager jobs in Lancaster, SC, the most frequently searched job titles are:
What job categories do people searching Client Services Manager jobs in Lancaster, SC look for? The top searched job categories for Client Services Manager jobs in Lancaster, SC are:
What cities near Lancaster, SC are hiring for Client Services Manager jobs? Cities near Lancaster, SC with the most Client Services Manager job openings:
Client Services Manager jobs near you

Manager, Client Compensation

LPL Financial LLC

Fort Mill, SC • On-site

$76.74 - $127.82/hr

Other

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

LPL Financial rating

7.3

Company rating: 7.3 out of 10

Based on 71 frontline employees who took The Breakroom Quiz

124th of 150 rated financial services

Job description

Job Overview

Lead with Purpose, Unlock Your Team’s Passion At LPL, people leaders hold the key to the employee experience — shaping culture, driving performance, and guiding individuals to new heights. Because when that happens, we all win – clients, LPL, and most importantly our employees. The Manager – Client Compensation leads a team of 10 to 12 people who support advisors and their staff through phone calls, emails, and processing of files from sponsors or carriers. The manager drives strategic and tactical department programs, and is responsible for developing and motivating the team to provide advisors with timely, correct, and relevant information so that they can help their clients achieve their financial dreams. Additionally, the manager proactively consults with business partners (including Business Consulting, Product Managers, Compliance, Accounting, Finance, Audit and Risk, and others) to address issues, ensure alignment, and capture the overall Client Compensation Operations experience.

ResponsibilitiesTeam Leadership and Development
  • Construct and maintain individual career goals.
  • Prioritize one‑on‑one meetings and deliver real‑time coaching.
  • Support the Client Experience Manager with NIGO key learnings.
  • Lead meetings to plan overall accuracy of department operations.
  • Mentor and coach team members to align with leadership vision.
  • Oversee comprehensive training and knowledge sharing across teams and departments.
Process Improvements
  • Assist in modifying or creating advisor‑facing performance metrics.
  • Share trends, pain points, and solutions with leadership and partners.
  • Provide strategic insight for evolving commission payout to advisors.
  • Own and supervise firm‑wide, multi‑department projects enhancing experience workflows.
  • Inspire and lead initiatives that enhance the Advisor experience and positively impact the organization.
Department Support
  • Participate, support, and drive departmental and firm‑wide projects.
  • Work closely in a POD structure with internal and external partners to elevate advisor value.
  • Assist with operations recovery, coordinating resources to resolve aged requests and escalated issues.
  • Liaise with internal partners to promote Client Compensation projects and initiatives.
  • Review audit controls to mitigate risk, remove redundant requirements, and increase transparency.
QualificationsRequirements
  • 5+ years of experience leading and developing others.
  • Must hold SIE and Series 99/Series 7 licenses (able to obtain in first 90 days if not currently held).
  • Leadership and motivational skills.
  • Understanding of the advisor role.
  • Ability to work with people across all levels.
  • Organizational and critical thinking skills.
Preferences
  • Management experience with a phone customer service team.
  • Experience with Excel advanced functions (pivot tables, VLOOKUP/XLOOKUP, etc.).
  • Ability to translate data from phones into action plans.
  • Understanding of workforce management.
  • Experience presenting data in PowerPoint.
  • Experience with Tableau for reporting and dashboards.
  • Bachelor’s or Associate’s degree, or substantial relevant professional experience.
Pay & Benefits

Pay Range: $76,735.00 – $127,823.00. Actual base salary varies based on factors such as relevant skill, prior experience, education, internal peers, performance, and geographic location. LPL Total Rewards package is highly competitive, including:

  • 401(k) matching
  • Health benefits
  • Employee stock options
  • Paid time off
  • Volunteer time off
  • More
EEO Statement

Equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics.

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