It Service Management Manager Jobs in Lancaster, SC

GENERAL PURPOSE:
The Senior Director, IT - DC Systems is a strategic technology leader responsible for driving the vision, roadmap, delivery, and operational excellence of systems supporting an end to end retail supply chain.
This role oversees a cross-functional team of IT managers, engineers, analysts, architects, and external partners to design, develop, deploy, and support solutions that improve end-to-end supply chain performance. The Senior Director serves as a trusted partner to Supply Chain, IT, and Executive Leadership to ensure technology solutions align with business goals and deliver measurable value.
ESSENTIAL FUNCTIONS:
Strategic Leadership & Roadmap Development
• Define and help develop the multi-year technology strategy for retail supply chain capabilities including those support warehousing operations.
• Partner with business executives to translate organizational goals into scalable, data-driven technology initiatives.
• Prioritize investments based on ROI, operational impact, and long term enterprise value.
Team & Organizational Leadership
• Lead, mentor, and develop a high-performing team across application development, engineering, and architecture.
• Build a culture focused on system stability, quality delivery, innovation, continuous improvement, and operational discipline.
• Own team capacity planning, vendor relationships, performance management, and project budgets
Solution Delivery & Program Management
• Oversee end-to-end delivery of supply chain initiatives, ensuring execution excellence ensuring on-time, on-budget execution with high quality
• Establish and enforce SDLC, DevOps, and agile delivery frameworks.
• Manage large-scale implementations. Proven track record and ability to balance desired solution end-state within program constraints and with a pragmatic lens.
Operational Excellence & Support
• Ensure uptime, reliability, and performance of mission critical systems supporting supply chain operations.
• Oversee SLAs, incident management, root-cause analysis, and continuous operational improvements.
• Maintain compliance with IT security, data governance, audit controls, and SOX requirements.
Retail Supply Chain Focus & Business Partnership
• Serve as a key IT technology partner for retail supply chain leadership.
• Facilitate alignment between business functions, IT teams, and external partners.
• Communicate technology impacts, risks, and recommendations to senior leadership and executive committees.
• Translate business needs into scalable technology solutions that improve speed, efficiency, and customer experience.
Innovation & Emerging Technologies
• Identify and champion modern tools and technologies including automation, robotics, predictive analytics, AI/ML, and digital twins.
• Lead proof-of-concepts with clear ROI targets, converting successful pilots into enterprise deployments.
COMPETENCIES:
People
• Building Effect Teams
• Developing Talent
• Collaboration
Self
• Leading by Example
• Communicates Effectively
• Ensures Accountability and Execution
• Manages Conflict
Business
• Business Acumen
• Plans, Aligns and Prioritizes
• Organizational Agility
With particular emphasis on the following specific position-related competencies:
• Dealing with Ambiguity
• Ability to Build Strong Relationships
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
• Undergraduate degree in information systems, computer science, or a related technical discipline preferred.
• 15 years of IT experience with at least 10 years leading managers and medium-to-large technology delivery organizations.
• Deep experience and demonstrated success delivering strategic, large-scale retail supply chain systems, including those supporting DC operations.
• Strong analytical ability, judgment and problem analysis techniques.
• Strong leadership, communication, and cross-functional partnership skills.
• Ability to work with teams that are geographically distributed and work across different time zones.
PHYSICAL REQUIREMENTS/ADA:
Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work. #LI-Hybrid
SUPERVISORY RESPONSIBILITIES:
Sr. Manager(s), IT
DISCLAIMER:
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.