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It Service Management Manager Jobs (NOW HIRING)

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IT Site Technician

Frederick, MD · On-site

$50K - $70K/yr

Monitor, triage, document, and resolve tickets within the organization's IT service management (ITSM) ticketing platform; escalate complex issues appropriately and maintain clear SLA adherence.

All Surfaces Inc.

IT Service Desk Analyst

Bloomington, MN · On-site

$50K - $60K/yr

Create, update and manage support tickets in an IT Service Management (ITSM) system to ensure accurate documentation of issues, support interactions and resolutions * Maintain accurate asset tracking ...

System One

IT Service Analyst

Tulsa, OK · Remote

$22.58/hr

Job Title: IT Service Analyst Location: Tulsa, OK Type: Contract To Hire Compensation: $22.58 Work ... Manage IT assets according to policy and procedures. * Assist with departmental and cross ...

City of Philadelphia

IT Manager-Fire

Philadelphia, PA · On-site

$90K - $111K/yr

... IT Service Management. • Must demonstrate strong communication skills, time management, problem-solving abilities, and leadership mentality. • Must show willingness to learn, adapt, and operate ...

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It Service Management Manager information

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$33K

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$118.5K

How much do it service management manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for it service management manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What is the difference between It Service Management Manager vs Service Desk Manager?

AspectIt Service Management ManagerService Desk Manager
ResponsibilitiesOversees IT service delivery, manages ITSM processes, aligns IT services with business needsManages the service desk team, handles user support, ensures ticket resolution efficiency
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic IT department, cross-department collaborationHelp desk or support center, direct user interaction
FocusIT service management processes and strategyUser support and incident resolution

The It Service Management Manager focuses on overseeing ITSM processes and aligning IT services with business goals, while the Service Desk Manager concentrates on managing support teams and resolving user issues. Both roles require ITIL certifications and involve working within IT departments, but their scope and daily tasks differ significantly.

What does an IT Service Management Manager do?

An IT Service Management Manager oversees the design, implementation, and management of IT service processes to ensure efficient delivery and support. They coordinate teams, monitor service performance, and implement best practices such as ITIL to improve service quality and align IT services with business goals. Strong leadership, communication skills, and knowledge of ITSM tools are essential for this role.
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It Service Management Manager jobs near you
Infographic showing various It Service Management Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $69,971 per year, or $33.6 per hour.

IT Service Delivery Manager - Operations Support

Prolim Global

Greensboro, NC • On-site

Contractor

Re-posted 18 days ago

Job description

IT Service Delivery Manager - Operations Support

Greensboro, North Carolina (Onsite)

Description

The IT Service Delivery Manager leads the operations support for Siemens MOM/Opcenter applications (and related integrations with MES/PLC/SCADA/ERP), ensuring reliable production performance, disciplined service management, and data-driven reporting to business and plant leadership. The role owns incident/problem/change/release processes, champions continuous improvement (Kaizen) with measurable benefits, and translates operational realities into clear executive reporting and improvement proposals that raise uptime, throughput, quality, and cost efficiency. The manager fosters people, standardizes processes, and partners with plant operations to ensure technology reliably enables manufacturing performance.

Key Responsibilities:

Service Delivery & Operations:

  • Serve as the primary IT contact for plant operations on MOM/Opcenter; align service priorities to production schedules and business SLAs/OLAs.
  • Own and mature Incident, Request, Problem, Change, and Release processes; maintain performance against MTTR, first time fix, backlog health, and change success rate.
  • Lead major incident command, root cause analysis, corrective actions, and executive communication; ensure lessons learned are institutionalized.

Application & Integration Management

  • Plan, schedule, and execute configuration updates, patches, and releases for MOM/Opcenter and key integrations.
  • Collaborate with application vendors and internal engineering to capture requirements, validate solutions, and deliver secure, compliant deployments.
  • Explain architecture and change impacts to non‑technical stakeholders in clear business terms.
  • Operational Reporting & Executive Communication
  • Establish a reporting framework (weekly operations, monthly service reviews) detailing incidents, root‑cause themes, availability, capacity, change/release outcomes, user satisfaction, and cost‑to‑serve.
  • Present concise, business‑relevant updates to plant leadership and executives; ensure transparency of risk, remediation plans, and delivered value.

Continuous Improvement (Kaizen) & Proposals

  • Lead Kaizen initiatives to improve reliability, efficiency, and user experience; foster team‑wide participation and share best practices.
  • Develop improvement proposals with quantified benefits (e.g., downtime reduction, throughput/quality gains, ticket volume decrease, cost avoidance) and track realized outcomes versus targets.
  • Standardize policies/SOPs while ensuring compliance with standards and regulations.

People Leadership & Culture

  • Lead and coach the operations support team; set vision, objectives, and development plans; mentor for performance and career growth.
  • Build a collaborative, ethical culture that promotes accountability, continuous learning, and high morale; ensure compliance with company policies and applicable regulations.

Stakeholder & Customer Engagement

  • Maintain strong relationships with operations, quality, maintenance, engineering, and production planning; ensure responsive, solution‑oriented service.
  • Identify opportunities to expand business value through automation, data visibility, and process optimization; align initiatives to operational goals.
  •  

Requirements

Qualifications and Skills:

  • 5+ years in IT operations/service management, including on-site manufacturing support and application management for MOM/MES or relevant domain.
  • Demonstrated leadership of teams delivering technical support and service improvements in a manufacturing environment.
  • Strong analytical and problem-solving skills; proven ability to drive root-cause and preventative actions.
  • Excellent communication & reporting skills—ability to communicate clearly to management, users, and peers.
  • Proficiency with ticket systems and Microsoft Office; familiarity with web-based business tools.
  • Hands-on or solid understanding of application development methodologies and DevOps practices supporting reliable releases.

Additional Requirements:

  • Large/remote team leadership; ability to follow/enforce processes and security guidelines, and communicate them effectively to users.
  • Strong organization and time management; reliable, professional work ethic; commitment to exceptional customer service and prompt ticket resolution.
  • Effective negotiation and expectation management with internal/external stakeholders.
  • Attention to detail and a commitment to delivering high-quality work.
  • Experience working in global/cross-cultural environments.
  •  

Position Type / Expected Hours

Occasional evening/weekend work as business and production demands.

pradeepkumar.m@prolim.com