It Service Management Manager Jobs (NOW HIRING)

This is a full-time, in office position, Monday-Friday, 40 hours per week.Salary: $65,000-$80,000/annual

The Information Technology ("IT") Manager will lead the IT Team of four (4) people. This role is charged with ensuring IT operations and strategy best support the day-to-day use of business systems to meet the needs of the organization. In addition to leading the IT Team, it is expected that this role regularly interfaces with stakeholders of the organization around technology planning and utilization, so systems continue to be secure, modern, scalable, and reliable. IT oversees a Microsoft Windows-based network, including servers, workstations, networks, wireless networks, cloud-based systems, and telecommunications. You will help shape and optimize network, cloud, and telecom services for scalable operations. This position combines IT team leadership with technical network, applications, telecom, and infrastructure transformation knowledge/vision.

• Responsible for the day-to-day leadership of the IT Team.
• Build and nurture relationships with the IT Team including training, job performance coaching, accountability, disciplinary action, and all other performance management.
• Responsible for the overall planning, design, deployment, operation and continuous improvement of BISM\'s enterprise IT Infrastructure (server, storage, network, telephony) and tools.
• Responsible for oversight, management and implementation of IT projects.
• Responsible for Networking Security Management, including security systems, such as firewalls, cloud infrastructure, databases, vulnerability, testing, etc.
• Provide subject matter expertise as required to identify, analyze, and solve infrastructure related problems across the enterprise.
• Oversee the management of all IT operations, Help Desk, and service delivery processes for internal and external customers.
• Provide IT service delivery strategy and thought leadership across all business platforms.
• Ensure compliance with applicable regulatory requirements and service level agreements.
• Responsible for a significant number of IT suppliers, vendors, and partner relationships; authorizes procurement of IT resources including hardware, software, licenses, and other items related to IT service delivery, including contract/agreement review and scoping.
• Responsible for setting quarterly goals for the IT division that align with the Strategic Plan adopted by BISM
• Responsible for representing the IT Division in Senior Leadership meetings and facilitating collaboration between IT and other divisions to work toward common goals.

• Must possess strong leadership skills and suitable IT team management, development and support experience.
• Must possess strong organizational and management skills. Must be able to effectively manage multiple priorities simultaneously. Strong customer service skills.
• Must possess strong communication skills. Must be able to effectively communicate with associates, staff and management at multiple levels.
• Knowledge and experience with the Microsoft 365 ecosystem, including Teams, Dynamics, SharePoint, Power Automate, and more.
• Experience in Microsoft Business Central is preferred.
• Previous senior level IT experience, including leading a team of IT support staff.
• Bachelor\'s degree in information systems, Computer Science, or at least 5-7 years of related experience in the technology industry.

• Certifications including PMP and/or technical certs
• Experience with Point of Sale (POS) Software Applications
• Experience with Enterprise Resource Planning (ERP) Applications
• Experience with Customer Relationship Management (CRM) applications
• Experience with eCommerce platforms
• Experience with HTML and CSS

Blind Industries and Services of Maryland is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.