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It Service Management Manager Jobs (NOW HIRING)

Teleflex

Manager, Global IT Support

Templeton, MA · On-site +1

... system and service catalogue to ensure ease of use and effective ticket management. Principal Responsibilities Provide global leadership of the IT Support function and drive the end-to-end ...

Envista

Director, IT Vendor Management

Brea, CA · On-site

As Director, IT Vendor Management , you will serve as a senior individual contributor within the IT ... Define performance expectations in partnership with IT service owners and ensure enforcement of ...

Crocs

Sr. Manager, IT Support Services

Broomfield, CO

$140K - $150K/yr

Partner to develop and maintain IT Service strategy including KPIs, SLAs, KB, CMDB, Incident management, Change management etc. * Drive a proactive approach to problem-solving and root cause analysis ...

New

Unigen

IT Project Manager

Newark, CA · On-site

$100K - $120K/yr

Unigen, headquartered in Newark, California, is a trusted partner for businesses seeking to power ... Exposure to AI-enabled automation for IT service management or knowledge operations

Kemin

IT Service Desk Manager

Des Moines, IA · On-site

Develop and implement effective incident management processes and procedures to minimize service ... Manage IT Support related projects in the region. * Facilitate and assist with global IT projects ...

TEKsystems

It Service Desk Technician

Boston, MA · On-site

$36 - $38/hr

Title: IT Support Specialist Pay: $34-38/hr Structure: 6 month ongoing contract Schedule: M-F 12pm ... Collaborate with managed service vendors ensuring adherence to service level agreements and service ...

Compal

Global IT Manager - Automotive (Sylux)

Goleta, CA · On-site

$102.50K - $125.70K/yr

Cybersecurity frameworks and risk management * IT service management (ITIL) * Enterprise architecture (TOGAF preferred) * Data platforms and analytics tools TRAVEL: Occasionally BENEFITS AT SYLUX Inc.

CBRE

Union IT Service Tech

Fremont, CA · On-site

$43.08/hr

Position- IT Service Technician About the Role: The IT Service Technician plays a critical role in ... Managing incoming/outgoing shipments. * Maintaining data center cleanliness and organization.

Leidos

IT Service Design Lead

Concord, MA · On-site

$131.30K - $237.35K/yr

... IT Service Design Lead ... This position focuses on adoption of customer-focused service management and will coordinate across ...

CBRE

Union IT Service Tech

Lathrop, CA · On-site

$43.08/hr

Position- IT Service Technician About the Role: The IT Service Technician plays a critical role in ... Managing incoming/outgoing shipments. * Maintaining data center cleanliness and organization.

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It Service Management Manager information

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$33K

$70K

$118.5K

How much do it service management manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it service management manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What is the difference between It Service Management Manager vs Service Desk Manager?

AspectIt Service Management ManagerService Desk Manager
ResponsibilitiesOversees IT service delivery, manages ITSM processes, aligns IT services with business needsManages the service desk team, handles user support, ensures ticket resolution efficiency
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic IT department, cross-department collaborationHelp desk or support center, direct user interaction
FocusIT service management processes and strategyUser support and incident resolution

The It Service Management Manager focuses on overseeing ITSM processes and aligning IT services with business goals, while the Service Desk Manager concentrates on managing support teams and resolving user issues. Both roles require ITIL certifications and involve working within IT departments, but their scope and daily tasks differ significantly.

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What cities are hiring for It Service Management Manager jobs? Cities with the most It Service Management Manager job openings:
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It Service Management Manager jobs near you
Infographic showing various It Service Management Manager job openings in the United States as of May 2026, with employment types broken down into 81% Full Time, 16% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $69,971 per year, or $33.6 per hour.
IT Service Delivery Manager

IT Service Delivery Manager

IMPACT Technology Group, Inc.

Salisbury, MD • On-site

$25 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

At IMPACT, we're building a team that values excellence and believes in delivering an exceptional experience to our clients. As Service Manager, you play a key role in ensuring our operations team exceeds expectations and maintains the outstanding service that defines IMPACT.

Goals:

  • Design the systems and customer experience to improve upon and maintain individual and overall profitability per Client.
  • Design, deliver and uphold excellent customer service using training and systems improvement.
  • Obtain high team member satisfaction and loyalty via training, leadership, personal and professional growth.
  • Support annual and ongoing certifications and professional development for our technical team.

Experience:

  • 2 years of experience leading or managing teams (IT industry knowledge is a plus)

Skills:

  • Leadership
  • Customer Service Focus
  • Ambitious and Driven
  • Assertiveness
  • Go-Getter Attitude
  • Strong Computer Skills
  • Proactive Thinking
  • Strategic Mindset

Responsibilities:

  • Ensure tasks are completed efficiently
  • Lead team development and day-to-day operations
  • Meet service department metrics
  • Achieve project initiatives for clients
  • Fulfill internal staff metrics
  • Identify areas for improvement and drive growth projects
  • Maintain compliance standards
  • Enhance system efficiency
  • Support team development and leadership
  • Resolve customer and internal team issues
  • Tackle projects/tasks directed by the CEO
  • Drive scheduling and initiatives

Compensation

  • Base Pay - Range: $25-$30/hour
  • Bonus Pay for Quarterly Metrics
  • Commission Pay for any Management Incentives
  • Paid Training and Certifications

Benefits

  • Group medical/vision/dental/life insurance
  • Paid vacation, holidays
  • 401k, plus company matching
  • Training & Certifications

Hours

  • 8AM- 5PM
  • Monday - Friday

If you're ready to contribute to a welcoming team and make a positive IMPACT, we'd love to hear from you.

Explore more about us at impacttg.com.

Apply