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It Service Management Manager Jobs in Arizona (NOW HIRING)

Courser

IT Service Manager

Tucson, AZ · On-site

Oversee the end-to-end delivery of IT services, ensuring high-quality and timely support * Act as ... Develop and enforce processes for incident management, problem resolution, and change management.

Vertex Education

Manager, IT Service Delivery

Chandler, AZ · On-site

$120 - $150/hr

## Manager, IT Service DeliveryApplylocations: Chandlertime type: Full timeposted on: Posted 2 Days ... Responsibilities / Essential Functions:****1. Hands-On Technical Escalation & Incident Management:

Vertex Education

$120 - $160/hr

As the Manager of IT Service Delivery for Vertex Support Services, you will directly advance our ... Hands-On Technical Escalation & Incident Management: Serve as the final technical escalation point ...

New

Avnet, Inc.

IT Business Manager

Chandler, AZ · On-site

$93K - $114K/yr

Typically 6+ years of experience in IT service delivery, business relationship management, or IT operations * Bachelor's degree or equivalent experience in Information Technology, Business, or a ...

USAA

Senior Manager-IT Service Desk

Phoenix, AZ · Hybrid

Operating within an ITIL-aligned IT Service Management (ITSM) framework , this leader is responsible for Service Desk strategy, workforce performance, service quality, escalation management, and ...

USAA

Senior Manager-IT Service Desk

Phoenix, AZ · Hybrid

Operating within an ITIL-aligned IT Service Management (ITSM) framework , this leader is responsible for Service Desk strategy, workforce performance, service quality, escalation management, and ...

giftHEALTH Inc

IT Support Site Lead

Mesa, AZ · On-site

$84K - $99K/yr

... process of managing prescriptions and health services. Our mission is to provide a seamless ... Position Summary The IT Support Specialist Lead is responsible for leading IT support operations at ...

Gifthealth

IT Support Site Lead

Mesa, AZ · On-site

$84K - $99K/yr

... process of managing prescriptions and health services. Our mission is to provide a seamless ... Position Summary The IT Support Specialist Lead is responsible for leading IT support operations at ...

Gifthealth Inc

IT Support Site Lead

Mesa, AZ · On-site

$84K - $99K/yr

... process of managing prescriptions and health services. Our mission is to provide a seamless ... Position Summary The IT Support Specialist Lead is responsible for leading IT support operations at ...

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All JobsIt Service Management JobsIt Service Management Manager JobsIt Service Management Manager Jobs in Arizona

It Service Management Manager information

What is the difference between It Service Management Manager vs Service Desk Manager?

AspectIt Service Management ManagerService Desk Manager
ResponsibilitiesOversees IT service delivery, manages ITSM processes, aligns IT services with business needsManages the service desk team, handles user support, ensures ticket resolution efficiency
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic IT department, cross-department collaborationHelp desk or support center, direct user interaction
FocusIT service management processes and strategyUser support and incident resolution

The It Service Management Manager focuses on overseeing ITSM processes and aligning IT services with business goals, while the Service Desk Manager concentrates on managing support teams and resolving user issues. Both roles require ITIL certifications and involve working within IT departments, but their scope and daily tasks differ significantly.

What does an IT Service Management Manager do?

An IT Service Management Manager oversees the design, implementation, and management of IT service processes to ensure efficient delivery and support. They coordinate teams, monitor service performance, and implement best practices such as ITIL to improve service quality and align IT services with business goals. Strong leadership, communication skills, and knowledge of ITSM tools are essential for this role.
What are popular job titles related to It Service Management Manager jobs in Arizona? For It Service Management Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching It Service Management Manager jobs in Arizona look for? The top searched job categories for It Service Management Manager jobs in Arizona are:
What cities in Arizona are hiring for It Service Management Manager jobs? Cities in Arizona with the most It Service Management Manager job openings:
It Service Management Manager jobs near you
Infographic showing various It Service Management Manager job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

IT Service Manager

Palmetto Technology Group

Tucson, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Who we are
COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.
Manager, Services
We are looking for a highly skilled and experienced MSP Services Manager to lead and oversee the delivery of IT services in a Managed Service Provider (MSP) environment. This role is pivotal in ensuring exceptional client satisfaction, efficient operations, and continuous improvement of service delivery processes. The MSP Services Manager will manage technical teams, oversee projects, and maintain strong client relationships.
Key Responsibilities:
  • Lead, mentor, and manage technical teams, including IT support, systems engineers, and NOC staff
  • Set performance goals, conduct regular evaluations, and foster professional development
  • Ensure the team operates collaboratively, meeting SLAs (Service Level Agreements) and KPIs.
  • Oversee the end-to-end delivery of IT services, ensuring high-quality and timely support
  • Act as an escalation point for critical technical issues and guide teams in resolving complex problems.
  • Develop and enforce processes for incident management, problem resolution, and change management.
  • Serve as the primary contact for key clients, ensuring their needs are understood and addressed.
  • Regularly meet with clients to review service performance, discuss improvements, and identify opportunities.
  • Build and maintain strong, trust-based relationships with clients.
  • Monitor and optimize service delivery workflows to improve efficiency and effectiveness
  • Implement and manage tools and systems (e.g., PSA and RMM platforms) to enhance operations
  • Ensure compliance with industry standards, security protocols, and regulatory requirements.
  • Collaborate with senior leadership to define and implement service delivery strategies.
  • Identify opportunities for new services and enhancements to meet client needs.
  • Stay informed about industry trends and emerging technologies to ensure competitive offerings.
  • Oversee and coordinate IT projects, including deployments, migrations, and upgrades
  • Work closely with project managers to ensure projects are delivered on time and within scope
  • Monitor progress, address risks, and communicate updates to clients and stakeholders.
  • Track and analyze service delivery metrics, such as uptime, resolution times, and customer satisfaction.
  • Generate reports for internal use and client reviews, providing actionable insights.
  • Use data to identify trends, recurring issues, and opportunities for improvement.

Key Qualifications:
  • 5+ years of experience in IT service management, preferably in an MSP environment.
  • 2+ years in a leadership or managerial role.
  • Proven track record of managing technical teams and delivering IT services at scale.
  • Strong understanding of IT infrastructure, including networking, servers, virtualization, and cloud platforms.
  • Familiarity with ITSM tools (e.g., ConnectWise, Autotask, ServiceNow) and RMM solutions.
  • Knowledge of cybersecurity best practices and compliance standards
  • Strong leadership and team management abilities
  • Excellent communication and client relationship management skills
  • Analytical mindset with a focus on problem-solving and continuous improvement.
  • Ability to prioritize and manage multiple responsibilities in a fast-paced environment.

Preferred Experience:
  • Experience with ConnectWise
  • ITIL Foundation or higher.
  • CompTIA Network+/Security+.
  • Microsoft Certified: Azure Administrator Associate or similar.
  • Cisco CCNA or higher.

What we do for you
At COURSER we prioritize our employees' personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.
Benefit Highlights
  • Competitive benefits package, including medical, dental, vision, and life insurance
  • 401k match
  • Unlimited Approved PTO after one year (2 weeks your first year)
  • 10 Holidays including your Birthday and a Floating Holiday!
  • Gym reimbursement
  • Amazon Prime reimbursement
  • 40 Hours for Volunteer Time
  • Paid Maternity and Paternity leave
  • Paid certifications
  • Learning and development programs
Courser is an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.

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