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Wfm Manager Jobs in Arizona (NOW HIRING)

Chubb

WFM Lead, NA Contact Center

Phoenix, AZ · On-site

North America Contact Center Shared Services is seeking a Workforce Management Lead, serving as the primary subject matter expert for WFM strategy, tooling, and operational excellence and day-to-day ...

Chubb

WFM Lead, NA Contact Center

Phoenix, AZ · On-site

North America Contact Center Shared Services is seeking a Workforce Management Lead, serving as the primary subject matter expert for WFM strategy, tooling, and operational excellence and day-to-day ...

Deloitte

UKG PRO WFM Time Keeping Senior Consultant

Tempe, AZ · On-site

$100K - $122K/yr

UKG PRO WFM Time Keeping Senior Consultant Deloitte's Human Capital practice helps organizations ... Supporting full lifecycle workforce management implementations, including business analysis ...

Pwc

UKG Pro WFM Senior Associate

Phoenix, AZ

$77K - $202K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Industry/Sector Not Applicable Specialism HR Transformation and Optimization Management Level Senior Associate & Summary The Opportunity As a UKG Pro WFM Senior Associate, you will specialize in ...

Visionworks

Assistant Manager

Phoenix, AZ · On-site

$17.26 - $22.87/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

A Visionworks Optical Supervisor/ Assistant Manager is a leader of self and supporter of the ... For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ...

Visionworks

Licensed Assistant Manager

Phoenix, AZ · On-site

$23.97 - $33.56/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

A Visionworks Licensed Optical Supervisor/ Assistant Manager is a leader of self and supporter of ... For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP ...

Whole Foods Market

Butcher - Full Time

Phoenix, AZ

  • Medical

  • PTO

Checks product to make sure it meets WFM quality standards. * Maintains sampling program ... Ability to follow directions and procedures; effective time management and organization skills.

Whole Foods Market

Butcher - Full Time

Phoenix, AZ

$16.50 - $30.20/hr

  • Medical

  • PTO

Checks product to make sure it meets WFM quality standards. * Maintains sampling program ... Ability to follow directions and procedures; effective time management and organization skills.

Whole Foods Market

Butcher - Full Time

Sedona, AZ

$19 - $30.20/hr

  • Medical

  • PTO

Checks product to make sure it meets WFM quality standards. * Maintains sampling program ... Ability to follow directions and procedures; effective time management and organization skills.

Whole Foods Market

Butcher - Full Time

Tempe, AZ · On-site

$16.50 - $30.20/hr

  • Medical

  • PTO

Checks product to make sure it meets WFM quality standards. * Maintains sampling program ... Ability to follow directions and procedures; effective time management and organization skills.

Whole Foods Market

Butcher - Full Time

Sedona, AZ

$19 - $30.20/hr

  • Medical

  • PTO

Checks product to make sure it meets WFM quality standards. * Maintains sampling program ... Ability to follow directions and procedures; effective time management and organization skills.

Whole Foods Market

Butcher - Full Time

Tempe, AZ

  • Medical

  • PTO

Checks product to make sure it meets WFM quality standards. * Maintains sampling program ... Ability to follow directions and procedures; effective time management and organization skills.

Whole Foods Market

Butcher - Full Time

Sedona, AZ

  • Medical

  • PTO

Checks product to make sure it meets WFM quality standards. * Maintains sampling program ... Ability to follow directions and procedures; effective time management and organization skills.

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All JobsWfm JobsWfm Manager JobsWfm Manager Jobs in Arizona

Wfm Manager information

See Arizona salary details

$21.4K

$57.2K

$95.5K

How much do wfm manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for wfm manager in Arizona is $57,172.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $64,300.00 per year, depending on experience, location, and employer.

What is a WFM manager?

Workforce Management (WFM) Managers are professionals responsible for overseeing staff scheduling, forecasting workload, and optimizing resource allocation within an organization. They use data analysis and specialized software to ensure that the right number of employees are available to meet business needs, particularly in customer service environments like call centers. WFM Managers play a key role in improving efficiency, reducing costs, and maintaining high service levels by balancing staffing with demand. Their responsibilities often include real-time monitoring, capacity planning, and reporting on workforce metrics.

What skills and qualifications are needed to thrive as a WFM manager?

To thrive as a WFM Manager, you need strong analytical skills, expertise in forecasting, scheduling, and capacity planning, typically supported by a degree in business, statistics, or a related field. Proficiency with WFM software like NICE, Verint, or Genesys, and certifications in workforce management tools or methodologies, are highly valued. Exceptional communication, leadership, and problem-solving abilities help you effectively lead teams and collaborate across departments. These skills and qualities are crucial to ensure optimal staffing, efficient operations, and high customer satisfaction in dynamic environments.

What are common challenges faced by a WFM manager and how can they be addressed?

One of the most common challenges for a WFM (Workforce Management) Manager is accurately forecasting staffing needs to balance operational efficiency with service quality. Fluctuating call volumes, unexpected absences, and changing business priorities can complicate scheduling. Successful WFM Managers proactively use historical data, real-time analytics, and close collaboration with operations teams to adjust plans quickly. Regular communication with both agents and leadership helps identify pain points early and implement effective solutions.

What is the difference between Wfm Manager vs Workforce Analyst?

AspectWfm ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Certified Workforce Planning Professional (CWPP) are commonUsually holds a bachelor’s degree in analytics, business, or related field; may also pursue certifications in data analysis or workforce planning
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service operationsAnalyzes data, develops reports, and provides insights to optimize workforce performance
Employer & Industry UsageFound in call centers, retail, healthcare, and other industries with large workforce management needsCommon in similar industries, focusing on data analysis to support workforce decisions

The Wfm Manager oversees the entire workforce management process, including team leadership and strategic planning, while the Workforce Analyst focuses on data analysis and reporting to inform staffing decisions. Both roles are essential in optimizing workforce efficiency but differ in scope and responsibilities.

Is a Wfm Manager a good career?

A WFM (Workforce Management) Manager is a valuable role responsible for optimizing staffing, scheduling, and resource allocation within organizations. It often requires skills in data analysis, forecasting, and use of workforce management tools, and can offer opportunities for advancement in operations and leadership. The career can be stable and rewarding for those interested in operational efficiency and team management.

Is a Wfm Manager a stressful job?

A Wfm (Workforce Management) Manager often faces stress due to managing staffing levels, meeting performance targets, and handling operational challenges. The role requires strong organizational skills and the ability to adapt to changing business needs, which can contribute to a high-pressure environment.

What are the most commonly searched types of Wfm jobs in Arizona?

The most popular types of Wfm jobs in Arizona are:

What are popular job titles related to Wfm Manager jobs in Arizona?

For Wfm Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Wfm Manager jobs in Arizona look for?

The top searched job categories for Wfm Manager jobs in Arizona are:

What cities in Arizona are hiring for Wfm Manager jobs?

Cities in Arizona with the most Wfm Manager job openings:

Wfm Manager jobs near you
Infographic showing various Wfm Manager job openings in Arizona as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, 2% Temporary, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $57,172 per year, or $27.5 per hour.

WFM Lead, NA Contact Center

Chubb

Phoenix, AZ • On-site

Full-time

Re-posted 13 days ago

Chubb rating

8.2

Company rating: 8.2 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

143rd of 309 rated insurance

Job description


Chubb's North America Contact Center Shared Services group directly supports insurance operations programs impacting both Clients and Agents across Chubb's North America business divisions. The group is primarily responsible for enabling key initiatives across various departments with a focus on delivering first class customer experience and exceptional operational service. Additional responsibilities include enabling, advising, and assisting operations reporting and analytics teams when to utilize contact center data to drive efficiencies, improve customer experience, and consistently monitor performance, as well as the management of large-scale technology and operational projects involving the Contact Center platform. The team collaborates with Business, Technology and Trading Partner stakeholders to define, analyze, and deliver strategic Technology and Operational processes.
Job Description:
North America Contact Center Shared Services is seeking a Workforce Management Lead, serving as the primary subject matter expert for WFM strategy, tooling, and operational excellence and day-to-day leadership. This role reports to the AVP, Data & Workforce Analytics Manager and is an individual contributor position. In this role you will drive cross-functional partnerships, lead complex capacity planning and forecasting initiatives, and establish best practices that elevate the performance of the broader WFM team.
Key Responsibilities:
  • Serve as the day-to-day functional lead for tenured WFM Analysts, providing direction, feedback, task prioritization, and quality oversight.
  • Foster a culture of open communication, collaboration, accountability, continuous improvement, and data-driven decision-making.
  • Serve as the WFM subject matter expert across multiple lines of business; lead stakeholder partnerships and represent WFM in senior-level discussions and cross-functional forums.
  • Partner with AVP, Data & Workforce Analytics Manager to create detailed WFM procedures, best practices, identify and lead initiatives to streamline workforce processes, enhancements, and improve operational efficiency.
  • Own and manage WFM key metrics such as volume and capacity forecast accuracy, schedule efficiency, productivity, etc.
  • Works closely with management and other stakeholders to understand staffing requirements and deploy analytical techniques to create optimized schedules that balances business needs with employee preferences.
  • Translate forecasts into staffing models and capacity plans that align headcount with service level targets.
  • Analyze workforce performance data and recommend improvements to forecasts, schedules, and processes.

Qualifications
Required:
  • Bachelor's degree in business, Finance, Statistics, Operations Management, or related field.
  • 5+ years of workforce management experience in a contact center environment.
  • Strong knowledge of Workforce Management practices including managing omnichannel environments (voice, chat, email, and/or back-office queues).
  • Strong written and verbal communication skills with the ability to present complex data and strategies to executive leadership.
  • Proficient in Microsoft Office, especially Excel and PowerPoint.
  • Very strong analytical skills, with emphasis on forecasting
  • Experienced in complex problem-solving, judgment, critical thinking and decision-making
  • Strong planning, time management and organizational skills
  • Strong understanding of key contact center performance metrics, such as service level, AHT, adherence, etc.

Strongly Preferred:
  • Experience utilizing Workforce Management software, specifically NICE CXone.

A Plus:
  • Exposure to automation or advanced forecasting analytics (Python, R, or similar).
  • Exposure to AI-enabled tools or emerging technologies that support workforce optimization, analytics, or process improvement.

About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

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About Chubb

Sourced by ZipRecruiter

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. We are a unique global organization with a culture of individuals passionately committed to our respective crafts. With underwriting at our core, each of us contributes to providing the best insurance coverage and service to our clients. Our highly collaborative, inclusive nature helps us drive better business outcomes through diversity of background, experiences, insights and values.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Warren, NJ, US

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