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It Service Management Manager Jobs in Arizona (NOW HIRING)

Govcio LLC

IT Service Technician

Tucson, AZ · On-site

$53.04K/yr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... Manage user relocation requests. * Ensure devices are properly encrypted. * Local On-Site Cabling.

Govcio LLC

IT Service Technician

Tucson, AZ · On-site

$53.04K/yr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... Manage user relocation requests. * Ensure devices are properly encrypted. * Local On-Site Cabling.

Guardian Tax Service

IT Support Tech L1

Chandler, AZ · On-site

$18 - $23/hr

Experience working with ticketing or IT service management systems * Working knowledge of Google Workspace (Gmail, Groups, Admin Console) * Familiarity with VoIP systems such as RingCentral and cloud ...

Maricopa Community College District

IT Manager

Tempe, AZ

$103.33K - $134.33K/yr

Fosters a culture of continuous improvement, collaboration, and respect aligned with District values 15% - IT Service Management & Operational Maturity * Reinforces ITIL-aligned service practices ...

Mitchell Martin

IT Security Specialist

Chandler, AZ · Remote

$53.82 - $76.89/hr

Core Technologies Infrastructure Architecture | IT Service Management | Performance Measurement Tools | Capacity Optimizer | Agile Framework Benefits Learn more about our benefits offerings here EEO ...

Guardian Tax

IT Support Tech L1

Chandler, AZ · On-site

$18 - $23/hr

Experience working with ticketing or IT service management systems * Working knowledge of Google Workspace (Gmail, Groups, Admin Console) * Familiarity with VoIP systems such as RingCentral and cloud ...

TSMC

Fab IT Service Engineer

Phoenix, AZ · On-site

A key role in the IT operations team, responsible for delivering a modern, efficient, and stable IT ... System Incident Management: Coordinate cross-functional teams and resources to swiftly resolve ...

TSMC

Fab IT Service Engineer

Phoenix, AZ

... IT operations team, responsible for delivering a modern, efficient, and stable IT workplace for ... System Incident Management: Coordinate cross-functional teams and resources to swiftly resolve ...

Concord IT Systems

IT Project Manager

Phoenix, AZ · On-site

$97.80K - $115.70K/yr

Role : IT Project Manager Location : Phoenix, AZ Work Arrangement : Onsite Interview Type : Onsite ... and portfolio management tools. • Excellent customer service and business relationship ...

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It Service Management Manager information

What is the difference between It Service Management Manager vs Service Desk Manager?

AspectIt Service Management ManagerService Desk Manager
ResponsibilitiesOversees IT service delivery, manages ITSM processes, aligns IT services with business needsManages the service desk team, handles user support, ensures ticket resolution efficiency
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic IT department, cross-department collaborationHelp desk or support center, direct user interaction
FocusIT service management processes and strategyUser support and incident resolution

The It Service Management Manager focuses on overseeing ITSM processes and aligning IT services with business goals, while the Service Desk Manager concentrates on managing support teams and resolving user issues. Both roles require ITIL certifications and involve working within IT departments, but their scope and daily tasks differ significantly.

What are popular job titles related to It Service Management Manager jobs in Arizona? For It Service Management Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching It Service Management Manager jobs in Arizona look for? The top searched job categories for It Service Management Manager jobs in Arizona are:
What cities in Arizona are hiring for It Service Management Manager jobs? Cities in Arizona with the most It Service Management Manager job openings:
It Service Management Manager jobs near you

IT Service Technician

Govcio LLC

Tucson, AZ • On-site

$53.04K/yr

Full-time

Posted 14 days ago

GovCIO rating

7.2

Company rating: 7.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

111th of 204 rated it services

Job description

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Tucson, AZ and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage. Employee will be required to obtain an A+, ITIL Foundation, HDI certification, and one of the following within six months of hire: Security+, Network+, or Server+. The cost of certification will be reimbursed by GovCIO.
Responsibilities
The employee provides support for all onsite IT activities. They consult with support teams, help desks, customers and other technical staff in the resolution of problems. They coordinate and perform operation and/or maintenance activities for networks/servers. They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install, troubleshoot and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support, systems refresh, software integration, and operations support. They identify, analyze, and repair product failures, and order and replace parts as needed. They provide onsite training of customer support personnel. Other specific duties include the following:
    • Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.
    • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
    • Recommend systems modifications to reduce user problems.
    • Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
    • Install operating system patches, upgrades etc. via SCCM Software Center
    • Provide remote support services for telework/home users.
      • Help ensure user applications work over VPN and/or Citrix.
    • Manage user relocation requests.
    • Ensure devices are properly encrypted.
    • Local On-Site Cabling.
    • Provide on-site support for enterprise groups such as the network and security operation centers.
      • Restart network equipment, including switches and routers as directed by enterprise networking.
      • Replace defective network equipment.
    • Wireless Services
      • Assist users with mobile communication devices.
      • Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
    • Asset Inventory Support
      • Assist with physical inventory as needed.
      • Assist with receiving and receipting property.
    • Disposal Preparation Support
      • Process computer equipment for disposal.
      • Ensure disposal policies are properly employed.
      • Ensure all devices are fully wiped of information before leaving the facility.
    • Video Conferencing and Audio/Video O&M
      • Troubleshoot system problems.
      • Work with support staff for remote troubleshooting and repairs.
      • Assist in setting up presentation devices and video conferencing units.
    • Support pre/post application releases.
    • Gather analyze, and report end-user support trends.
    • Assist tier 1 Service Desk with answering user calls.
    • Other duties as assigned.

Qualifications
Required Skills and Experience
  • High School with 0-3 years (or commensurate experience)
  • US Citizen
  • High degree of technical proficiency
  • Excellent problem-solving skills and analytical abilities

Preferred Skills and Experience
  • Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role
  • Certification in Microsoft Operating Systems
  • Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation
  • CompTIA Network+
  • CompTIA A+
  • CompTIA Server+
  • CompTIA Security+

Clearance Required:
Must be able to obtain and hold a Public Trust Clearance.
#AR
#NSS
Posted Salary Range
USD $53,040.00 - USD $53,040.00 /Yr.

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