Title: Manager, IT Service Delivery Company ... Hopewell Residential Management Employment Type: Full-time, Permanent Location: Calgary, AB About ...
Title: Manager, IT Service Delivery Company ... Hopewell Residential Management Employment Type: Full-time, Permanent Location: Calgary, AB About ...
Information Technology Audit Manager
Calgary, AB · On-site
CA$84K - CA$134K/yr
Line of Service Assurance Industry/Sector Not Applicable Specialism Conduct and Compliance Management Level Manager & Summary A career in our Third Party Trust Services practice, within Risk Services ...
Information Technology Audit Manager
Calgary, AB · On-site
CA$84K - CA$134K/yr
Line of Service Assurance Industry/Sector Not Applicable Specialism Conduct and Compliance Management Level Manager & Summary A career in our Third Party Trust Services practice, within Risk Services ...
This is a multi-role opportunity spanning several functions across Information Technology ... Improve service performance through incident, problem, and change management aligned to ITIL ...
This is a multi-role opportunity spanning several functions across Information Technology ... Improve service performance through incident, problem, and change management aligned to ITIL ...
This is a multi-role opportunity spanning several functions across Information Technology ... Improve service performance through incident, problem, and change management aligned to ITIL ...
Quick apply
This is a multi-role opportunity spanning several functions across Information Technology ... Improve service performance through incident, problem, and change management aligned to ITIL ...
Director of IT Service
Calgary, AB · On-site
You will lead through managers, build a metrics-driven culture, strengthen accountability, and ... MSP/Managed IT Services leadership experience strongly preferred. Demonstrated ability to build and ...
Director of IT Service
Calgary, AB · On-site
You will lead through managers, build a metrics-driven culture, strengthen accountability, and ... MSP/Managed IT Services leadership experience strongly preferred. Demonstrated ability to build and ...
The Manager, IT Operations & Security leads day-to-day IT operations, end-user support ... endpoint management, service desk processes, cybersecurity tools, and modern AI-enabled ...
The Manager, IT Operations & Security leads day-to-day IT operations, end-user support ... endpoint management, service desk processes, cybersecurity tools, and modern AI-enabled ...
Manager, IT Systems
Calgary, AB · On-site
Collaborate closely with other IT leads-Services and beyond-to ensure consistent delivery and a ... Familiarity with MDM platforms (FleetDM, Kandji, InTune) and endpoint management concepts.
Manager, IT Systems
Calgary, AB · On-site
Collaborate closely with other IT leads-Services and beyond-to ensure consistent delivery and a ... Familiarity with MDM platforms (FleetDM, Kandji, InTune) and endpoint management concepts.
Bachelor's degree (or higher) in Business, Accounting, Computing Science, Management Information ... If you require support, please contact KPMG's Employee Relations Service team by calling 1-888-466 ...
Bachelor's degree (or higher) in Business, Accounting, Computing Science, Management Information ... If you require support, please contact KPMG's Employee Relations Service team by calling 1-888-466 ...
Manager, IT Security
Calgary, AB · On-site +1
... service providers while remaining engaged in technical decision-making. * Strong experience in incident response, threat detection, vulnerability management, endpoint protection, log analysis ...
Manager, IT Security
Calgary, AB · On-site +1
... service providers while remaining engaged in technical decision-making. * Strong experience in incident response, threat detection, vulnerability management, endpoint protection, log analysis ...
IT Infrastructure Analyst
Calgary, AB · On-site
Maintain accurate ticket, time, and activity records within the IT service management platform to support operational reporting and inter-company billing requirements. * Work collaboratively with ...
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IT Infrastructure Analyst
Calgary, AB · On-site
Maintain accurate ticket, time, and activity records within the IT service management platform to support operational reporting and inter-company billing requirements. * Work collaboratively with ...
Description Are you a driven IT professional with strong technical skills and a proven track record ... Advanced server & network device management. * Resolve technical problems with Servers and network ...
Quick apply
Description Are you a driven IT professional with strong technical skills and a proven track record ... Advanced server & network device management. * Resolve technical problems with Servers and network ...
Site IT Lead
Calgary, AB · On-site
REPORTING RELATIONSHIPS Reports functionally to the Project Information Management Lead and collaborates closely with Global IT teams, Project Services, Construction Management, vendors, and ...
Site IT Lead
Calgary, AB · On-site
REPORTING RELATIONSHIPS Reports functionally to the Project Information Management Lead and collaborates closely with Global IT teams, Project Services, Construction Management, vendors, and ...
Change Management Specialist
Calgary, AB · Hybrid
CA$53K - CA$88K/yr
What You Bring: * 3+ years of experience in IT Change Management, IT Service Management, or related IT operations functions. * Strong knowledge of ITIL Change Enablement / Change Management ...
New
Change Management Specialist
Calgary, AB · Hybrid
CA$53K - CA$88K/yr
What You Bring: * 3+ years of experience in IT Change Management, IT Service Management, or related IT operations functions. * Strong knowledge of ITIL Change Enablement / Change Management ...
New
Bachelor's degree (or higher) in Business, Accounting, Computing Science, Management Information ... If you require support, please contact KPMG's Employee Relations Service team by calling 1-888-466 ...
Bachelor's degree (or higher) in Business, Accounting, Computing Science, Management Information ... If you require support, please contact KPMG's Employee Relations Service team by calling 1-888-466 ...
Xerox IT Solutions Canada Ltd. is seeking a high-energy, self-motivated Sales Executive - IT ... services, and competitive differentiators. * Build and manage your own book of business, driving ...
Xerox IT Solutions Canada Ltd. is seeking a high-energy, self-motivated Sales Executive - IT ... services, and competitive differentiators. * Build and manage your own book of business, driving ...
You Bring * 3-6 years in IT governance, risk, compliance, service management, or IT security in an operational role * Hands-on experience building or substantially rebuilding a CMDB or asset ...
New
You Bring * 3-6 years in IT governance, risk, compliance, service management, or IT security in an operational role * Hands-on experience building or substantially rebuilding a CMDB or asset ...
New
Reporting to the Manager- IT Operations, you will be part of a collaborative team committed to ... Deliver responsive, high-quality technical support by resolving service requests efficiently and ...
Reporting to the Manager- IT Operations, you will be part of a collaborative team committed to ... Deliver responsive, high-quality technical support by resolving service requests efficiently and ...
Support Continuous Service Improvement to CMDB or other related IT service Management Modules Documentation and knowledge transfer * Author and maintain CMDB process documentation including data ...
Support Continuous Service Improvement to CMDB or other related IT service Management Modules Documentation and knowledge transfer * Author and maintain CMDB process documentation including data ...
IT Analyst II
Calgary, AB · On-site
CA$42.12 - CA$56.86/hr
Health Shared Services is seeking an IT Analyst II to join our Imaging Informatics Team, supporting ... Strong customer service, communication, and relationship management skills. Experience in ...
IT Analyst II
Calgary, AB · On-site
CA$42.12 - CA$56.86/hr
Health Shared Services is seeking an IT Analyst II to join our Imaging Informatics Team, supporting ... Strong customer service, communication, and relationship management skills. Experience in ...
IT Administrator
Calgary, AB · On-site
Our Dedicated IT Support Model ® means we build real relationships with clients, not just fix ... Top Managed Services Provider by Channel Futures (Last 4 consecutive years) * Cloud Tango's Top ...
Quick apply
IT Administrator
Calgary, AB · On-site
Our Dedicated IT Support Model ® means we build real relationships with clients, not just fix ... Top Managed Services Provider by Channel Futures (Last 4 consecutive years) * Cloud Tango's Top ...
It Service Management Manager information
What is the difference between It Service Management Manager vs Service Desk Manager?
| Aspect | It Service Management Manager | Service Desk Manager |
|---|---|---|
| Responsibilities | Oversees IT service delivery, manages ITSM processes, aligns IT services with business needs | Manages the service desk team, handles user support, ensures ticket resolution efficiency |
| Certifications | ITIL, COBIT, PMP often preferred | ITIL, HDI certifications common |
| Work Environment | Strategic IT department, cross-department collaboration | Help desk or support center, direct user interaction |
| Focus | IT service management processes and strategy | User support and incident resolution |
The It Service Management Manager focuses on overseeing ITSM processes and aligning IT services with business goals, while the Service Desk Manager concentrates on managing support teams and resolving user issues. Both roles require ITIL certifications and involve working within IT departments, but their scope and daily tasks differ significantly.
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What cities near Calgary, AB are hiring for It Service Management Manager jobs?
Cities near Calgary, AB with the most It Service Management Manager job openings:
Full-time
Posted 22 days ago
Job description
Title: Manager, IT Service Delivery
Company: Hopewell Residential Management
Employment Type: Full-time, Permanent
Location: Calgary, AB About Hopewell ResidentialHopewell Residential is one of Calgary's leading home builders and a respected community developer in Western Canada. Our technology environment is undergoing the most significant change in two decades, anchored by an ERP replacement and a broader digital strategy.The OpportunityWe are hiring a Manager, IT Service Delivery to lead day-to-day IT service operations through the ERP transition and into a new steady-state operating model.This role owns IT service delivery outcomes: ticketing, vendor management, ITSM discipline, and the relationship between IT and the business. You will steward the service function through ERP selection, implementation, go-live, and stabilization, and then lead it as a permanent capability.What You Will Do1. Own IT Service Delivery
Company: Hopewell Residential Management
Employment Type: Full-time, Permanent
Location: Calgary, AB About Hopewell ResidentialHopewell Residential is one of Calgary's leading home builders and a respected community developer in Western Canada. Our technology environment is undergoing the most significant change in two decades, anchored by an ERP replacement and a broader digital strategy.The OpportunityWe are hiring a Manager, IT Service Delivery to lead day-to-day IT service operations through the ERP transition and into a new steady-state operating model.This role owns IT service delivery outcomes: ticketing, vendor management, ITSM discipline, and the relationship between IT and the business. You will steward the service function through ERP selection, implementation, go-live, and stabilization, and then lead it as a permanent capability.What You Will Do1. Own IT Service Delivery
- Own end-to-end IT service delivery for the business, including intake, triage, escalation, and resolution.
- Establish and enforce ITSM discipline, tooling, and operational standards.
- Act as the primary relationship owner between IT and functional leaders across operations, finance, sales, marketing, and construction.
- Support Enterprise solutions such as Salesforce, NEWSTAR, Monday.com etc. through a team of internal team members, vendors and contractors.
- Participate meaningfully in ERP partner selection, including vendor presentations, scoring, contract input, and run-readiness evaluation.
- Support model design
- Cutover and go-live support planning
- Hypercare execution
- Post-go-live stabilization
- Carry accountability for ERP operational performance through the first 12 months post go-live.
- Current state: 1 analysts
- Future state (12–18 months): 2 specialized analysts (Salesforce/Business Apps; AI/Microsoft/Data)
- Hire, coach, prioritize, and hold the team accountable as the function scales.
- Ensure roles are clear, workloads are sustainable, and knowledge is not concentrated in individuals.
- Own relationships with managed services providers, ERP vendors, Salesforce specialists, and Microsoft contractors.
- Negotiate and manage SOWs, rate cards, SLAs, and performance expectations.
- Drive accountability, escalation discipline, and continuous improvement with vendors.
- Participate as a member of all Enterprise Application Steering Committees.
- Maintain RACI accountability for service delivery readiness, ITSM tooling, and vendor performance.
- Work with the IT Leadership team to formalize and maintain governance structures, decision rights, and escalation paths.
- Define business vs. technical issue triage
- Establish clean handoffs between project delivery and operations
- Ensure continuity through system implementation and beyond
- Hopewell Residential application and service delivery
- Hopewell Capital central IT services
- 5–8 years of progressive IT experience with a clear focus on service delivery and vendor management
- Demonstrated experience running or standing up an ITSM function
- Comfort owning outcomes across multiple application platforms without being the deepest technical expert
- Strong communication skills with business leaders who are not IT-native
- ERP transition experience in a mid-market environment is a strong asset
- ERP partner selection participation complete
- Enterprise Application Vendor relationships formalized with clear SOWs and expectations
- Application service delivery model defined (support tiers, escalation paths, tooling direction)
- Foundational ITSM processes integrated in service delivery
- ERP is live with a functioning hypercare model
- ITSM tooling supports ERP and non-ERP workloads cohesively
- Service team build-out complete
- ERP is stable and fully transitioned into BAU operations
- Application portfolio rationalized to approximately 10–12 core tools
- Vendor performance is measured, managed, and continuously improved
- IT service delivery is viewed as a strategic partner, not a reactive support function