Hopewell Residential Management

Hopewell Residential Management LP (“Hopewell”) has been one of Alberta’s leading home builders and community developers for more than 30 years. We’re in the business of building a better tomorrow – one person, one home, one neighbourhood at a time. That means we prioritize customer needs and wants through operational excellence, thoughtful product design and customer service excellence. With our collaborative, thoughtful, efficient, and accountable approach, alongside our ESG practices, world-class team and incredible workplace culture, Hopewell is a true real estate leader.

Key Responsibilities:

• Collaborate with the Sales Manager to establish and recommend sales goals for the project;
• Maintain accuracy and timely flow of all required paperwork and legal documentation between the Sales Centre and the central office;
• Maintain visual excellence of on-site Sales Centres, showhomes and spec homes;
• Maintain an accurate and current database of all prospects using Salesforce and NewStar’s Client Management System;
• Document Purchaser upgrades;
• Develop and maintain client and realtor relationships to support business development opportunities through active and ongoing follow-up;
• Remain current on competitive sales data and inventory;
• Constructively handle responses to customer inquiries and complaints in a professional and time sensitive manner;
• Represent HRM at Developer Builder’s Meetings and other Developer related events;
• Other duties and responsibilities as assigned.

Requirements:

• 3-5 years of progressive sales experience;
• Previous experience in the residential construction industry, is preferred;
• An understanding of customer and market dynamics;
• Strong client relationship management skills;
• Problem-solving;
• Previous experience with Salesforce and NewStar would be considered an asset but training will be provided if needed.

Working Conditions:
Show home hours are Monday to Thursday 2:00pm to 8:00 pm, Saturday and Sunday 12:00pm to 5:00pm. Work and functions outside of show homes hours will be required.