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Service Operations Manager Jobs (NOW HIRING)

Hertz

Service Operations Manager

Mountain View, CA · On-site

$90K/yr

The Service Operations Manager leads all maintenance and technical operations for Oro Mobility's autonomous vehicle fleet. This role is responsible for ensuring vehicles are maintained to Uber Fleet ...

Willborn

Service Operations Manager

Lubbock, TX · On-site

$70K - $85K/yr

As our Service Operations Manager , you'll lead the charge in making sure every service call is handled right the first time, fast, and profitably. You'll manage people, processes, and performance ...

Willborn

Service Operations Manager

Lubbock, TX · On-site

As our Service Operations Manager , you'll lead the charge in making sure every service call is handled right the first time, fast, and profitably. You'll manage people, processes, and performance ...

STEM Talent Solutions

Be Seen First

Service Operations Manager

Cincinnati, OH · On-site

$115K - $145K/yr

Establish and manage key performance metrics, including revenue, gross margin, utilization, and ... Standardize service processes, reporting, and documentation to support a scalable operation ...

BALYO

Service Operations Manager - US

Woburn, MA · On-site

About the role Reporting to the COO, the US Service Operations Manager will lead and scale BALYO's service organization across North America. You will be responsible for the performance and ...

Proof

Client Service Operations Manager

Southfield, MI · On-site

Client Service Operations, Manager Client Service Operations Southfield, Michigan Full-Time ABOUT PROOF Launched in 2018, Proof is a national platform for service of process supporting thousands of ...

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Service Operations Manager information

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$35.5K

$78.6K

$131K

How much do service operations manager jobs pay per year?

As of Jun 24, 2026, the average yearly pay for service operations manager in the United States is $78,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $95,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

How much is the salary of an operations manager?

The salary of a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in service operations. Understanding and balancing these P's is essential for effective service delivery and operational success.

What does a service operations manager do?

A service operations manager oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements, often using tools like service management software. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

How much should an operations manager get paid?

The average salary for a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior roles with additional responsibilities or certifications can earn higher compensation, and benefits often include bonuses and performance incentives.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

More about Service Operations Manager jobs
What cities are hiring for Service Operations Manager jobs? Cities with the most Service Operations Manager job openings:
What are the most commonly searched types of Service Operations jobs? The most popular types of Service Operations jobs are:
Who are the top companies hiring for Service Operations Manager jobs? The top employers for Service Operations Manager jobs are:
What states have the most Service Operations Manager jobs? States with the most job openings for Service Operations Manager jobs include:
What job categories do people searching Service Operations Manager jobs look for? The top searched job categories for Service Operations Manager jobs are:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, 6% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $78,645 per year, or $37.8 per hour.

Service Operations Manager

Titan Mechanical and Plumbing

Manassas Park, VA • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 3 days ago

Job description

Service Operations Manager - Commercial & Multifamily HVAC and Plumbing
Job Description
Titan Mechanical & Plumbing, Inc is currently looking for a Service Operations Manager to lead our growing Service Division. This position is responsible for leading the daily operations, growth, and profitability of the commercial and multifamily HVAC and plumbing service division. This role directs and oversees field technicians, dispatch, supervisors, and support staff to ensure exceptional customer service, operational efficiency, safety compliance, and strong financial performance.
Responsibilities
  • Hire, lead and develop technicians, dispatchers, supervisors, and support staff
  • Oversee daily service operations for commercial and multifamily clients
  • Ensure fast, high-quality response to service calls, maintenance, repairs, and emergencies
  • Coordinate with Sales Team on accuracy of proposals and maintenance agreements
  • Supports ongoing construction operations and internal customers
  • Build strong relationships with property managers, facility managers, and ownership groups
  • Develop and forecast labor requirements for service operations
  • Drive revenue growth, gross margin, productivity, and recurring preventative maintenance agreements
  • Develop and Improve processes, accountability, communication, and team performance
  • Maintain a strong safety culture and ensure compliance standards are met
  • Supervise and direct HVAC technicians to effectively perform equipment repair, start-up, and operation.
  • Supervise and direct Plumbing Service Technicians to effectively troubleshoot and solve complex customer issues.
  • Ensure tools, service vans, and uniforms are clean, well kept, and maintained.
  • Ensure vehicle & tool stock levels are optimal.
  • Solve technical problems beyond normal operations capabilities. Initiate, analyze, recommend, and communicate solutions to technicians and management.
  • Review reports.
  • Work in a safe manner daily and ensure that all safety measures are always taken.
  • Passion for teaching, learning, and sharing knowledge.
  • Moderate lifting.
  • Ability to self-schedule on occasion and work independently as required.
  • Drive company culture of quality, customer service and safety through-out work force

Qualifications
  • 10+ years of leadership experience in HVAC, plumbing, mechanical service, or related trades
  • Strong knowledge of commercial and multifamily service operations
  • Experience managing technicians and field service teams
  • Proven ability to lead people, solve problems, and drive performance
  • Experience with dispatch/service software
  • Experience with Service Titan platform a plus
  • Proficient with computers and able to learn company software.
  • Strong communication and customer relationship skills
  • Financial acumen with budgeting, labor management, and P&L accountability
  • Highly motivated to achieve goals and excellence.

Benefits
  • Competitive Salary
  • Health/Dental/Vision Insurance
  • Continuing Education assistance
  • 401(k) with 4% company match
  • Eligibility for a performance-based bonus tied to individual and company results

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