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Service Operations Manager Jobs (NOW HIRING)

Life Fitness

Service Operations Manager

Rosemont, IL · Hybrid

The Service Operations Manager leads the administrative and operational support functions of our field service organization. In this highly visible role, you will oversee teams responsible for ...

Cadwell

Service Operations Manager

Kennewick, WA

The Manager of Service Operations runs Cadwell's hardware repair and preventative maintenance operation as a service business, with full accountability for throughput, turnaround time, SLA ...

Baxter

Service Operations Manager

West Chester, OH

$112K - $168K/yr

The SOM reports to the Senior Manager of Service Operations. * Baxter offers dental and medical insurance, paid time off, parental leave, and more! What you'll be doing * Provide direct supervision ...

Proof

Client Service Operations Manager

Southfield, MI · On-site

Client Service Operations, Manager Client Service Operations Southfield, Michigan Full-Time ABOUT PROOF Launched in 2018, Proof is a national platform for service of process supporting thousands of ...

ssagroup

Food Service Operations Manager

Detroit, MI · On-site

Food Service Operations Manager Who are we : SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue ...

ssagroup

Food Service Operations Manager

Detroit, MI · On-site

Food Service Operations Manager Who are we : SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue ...

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Service Operations Manager information

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$35.5K

$78.6K

$131K

How much do service operations manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for service operations manager in the United States is $78,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $95,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

How much is an operations manager paid?

The average salary for a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger organizations or specialized sectors.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in service and manufacturing environments. Understanding these components is essential for a Service Operations Manager to ensure smooth operations and customer satisfaction.

What does a service operations manager do?

A service operations manager oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements, often using tools like service management software. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

What should an operations manager be paid?

The salary for a Service Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Factors such as certifications, team size, and company size can influence compensation levels.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

More about Service Operations Manager jobs
What cities are hiring for Service Operations Manager jobs? Cities with the most Service Operations Manager job openings:
What are the most commonly searched types of Service Operations jobs? The most popular types of Service Operations jobs are:
Who are the top companies hiring for Service Operations Manager jobs? The top employers for Service Operations Manager jobs are:
What states have the most Service Operations Manager jobs? States with the most job openings for Service Operations Manager jobs include:
What job categories do people searching Service Operations Manager jobs look for? The top searched job categories for Service Operations Manager jobs are:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in the United States as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $78,645 per year, or $37.8 per hour.
Service Operations Manager

Service Operations Manager

Life Fitness

Rosemont, IL • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Life Fitness rating

7.8

Company rating: 7.8 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

183rd of 430 rated machine equipment manufacturers

Job description

Join us as we empower the world to work out, creating healthier lives together.

At Life Fitness / Hammer Strength, we're not just building equipment-we're shaping the future of fitness. As a global leader in fitness innovation, we design and deliver high-performance, reliable solutions that empower people around the world to live healthier lives. TheService OperationsManagerleads the administrative and operational support functions of our field service organization.

In this highly visible role, you will oversee teams responsible for dispatching, third-party technician coordination, customer support, and service reporting while driving operational excellence and customer satisfaction. This position is ideal for a collaborative and analytical leader who thrives in fast-paced environments, values process improvement, and is passionate about building high-performing teams and scalable service operations.

This is a hybrid position primarily based out of our Global Support Hub in Rosemont, IL. Monday and Friday are remote, with Tuesday through Thursday designated as in-office collaboration days. #LI-Hybrid

As our Service Operations Manager, you will:

Operational Leadership

  • Lead and manage daily operations ofmultiplefield service supportdepartments.
  • Oversee dispatch, scheduling, service coordination, and customer support activities.
  • Develop and implement operational processes thatimprove efficiency and service deliveryand manage costs.
  • Monitor workflow, resource allocation,customersatisfaction,and service-related metrics asassignedtoensure operational goals are met.
  • Collaborate with field service leadership to align support operations with businessobjectives.
  • Align with sales leaders whenappropriate toensure back-end service functions are supportingfinishedgoods sales activities and customer engagement

Team Management

  • Supervise and develop dispatchers, coordinators,key accountcustomer support staff, and reporting personnel.
  • Establish performance expectations and provide coaching, training, and performance feedback.
  • Foster a customer-focused and collaborative team environment.

Service Coordination & Customer Support

  • Ensuretimelyandaccuratescheduling ofboth direct and 3rdpartyfield technicians.
  • Drive proactive communication with customersregardingappointments, service updates, and issue resolution.
  • Escalate and resolve customer concerns in a professional andtimelymanner.
  • Support continuous improvement of customer satisfaction metrics and service quality.

Reporting & Data Management

  • Ensureaccurateservice documentation, reporting, and data integrity within service management systems.
  • Analyze operational data, KPIs, and service trends toidentifyimprovement opportunities.
  • Develop andmaintaindashboards and operational reports for leadership review.
  • Monitor technician productivity,utilization, response times, and SLA compliance.

Process Improvement

  • Identifyand implement continuous improvement initiatives to streamline operations and reduce inefficiencies.
  • Support implementation and optimization of field service technologies and systems.
  • Establish andmaintainstandard operating procedures and best practices.
  • Partner cross-functionallywith operations,delivery& install,sales, supply chain, and finance teams.
  • Other projects and responsibilities as assigned

What Life Fitness / Hammer Strength is looking for in our Service Operations Manager:

  • Bachelor's degree in Business Administration, Operations Management, Supply Chain, or related field preferred; equivalent experience considered.

  • 5+ years of experience in field service operations, service coordination, dispatch management, or related operational leadership roles.
  • 3+ years of leadership or people management experience.
  • Strong understanding of field service operations, scheduling, and customer support processes.
  • Experience with ERP, CRM, or field service management systemsspecifically oracle preferred.
  • Experience with Power BI, Tableau, or other reporting/dashboard tools.
  • Strong analytical, organizational, and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Proficiencyin Microsoft Office Suite, particularly Excel and reporting tools.
  • Knowledge of service KPIs, SLAs, workforce management, and operational reporting.
  • Experience leading process improvement initiatives.

At Life Fitness / Hammer Strength,we think customer first,play as one team, andraise the bar on fitness innovation-in the gym and in every corner of our facilities. Wepersevere and get it done, with a clear purpose toinspire each other to live healthier lives. If you're ready to bring out the best in people while powering the future of fitness manufacturing, we invite you to apply.

Want to take the next step in your career?Life Fitness / Hammer Strength takes pride in our talented employees and believes in providing opportunities for further growth and advancement. We encourage you to test your strengths, push your limits, and unleash your potential. If you feel the position is right for you, we invite you to apply. We'll work with you closely to support you throughout the hiring process. If your CV/ resume shows that your skills and experience have synergy with the job description, then we'll hop on a call to get to know you and your experience and discuss the position in more detail. If it's not the right opportunity this time, we'll always let you know.

At Life Fitness / Hammer Strength, we believe in taking care of our team with a comprehensive total rewards package that includes competitive pay and a range of valuable benefits. The salary range for this position, intended for U.S. applicants, is $81,000 - $117,400 annually.The actual salary will vary based on applicant's education, experience, skills, and abilities. The salary range reflected is based on a primary work location of Rosemont, IL and the actual salary may vary for applicants in a different geographic location.This position is eligible to participate in Life Fitness / Hammer Strength's annual Manager Incentive Plan to receive an annual discretionary bonus in addition to base salary. The amount of bonus varies based on company and individual performance goals and is subject to the terms and conditions of the applicable incentive plan.

Life Fitness / Hammer Strength offers a comprehensive package of benefits for full-time team members, including, but not limited to: a 401(k) savings plan with 4% employer match; medical, dental and vision insurance, parental, medical and military leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, paid vacation days beginning at 13 days annually, paid sick leave as provided under state and local paid sick leave laws, company paid short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance, hospital indemnity; identity protection, legal services, adoption assistance, tuition assistance, commuter benefits, employee discounts, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

Life Fitness / Hammer Strength is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Life Fitness / Hammer Strength complies with all applicable federal, state, and local laws regardingemployment,recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that Life Fitness/Hammer Strength will never ask for your financial information at any part of the interview process, including the post-offer stage, and will only correspond through "@lifefitness.com" or "@indoorcycling.com" domain email addresses or "lifefitness@myworkday.com" for U.S. opportunities.

Life Fitness/Hammer Strength does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors.

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