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Service Operations Manager Jobs (NOW HIRING)

Mustang Cat

Service Operations Manager

El Campo, TX · On-site

The Service Operations Manager is responsible for leadership and management over Mustang Cat's El Campo branch location. Service Operations Manager Benefits Include: * Great Work-Life Balance * On ...

Life Fitness

Service Operations Manager

Rosemont, IL · Hybrid

The Service Operations Manager leads the administrative and operational support functions of our field service organization. In this highly visible role, you will oversee teams responsible for ...

Life Fitness

Service Operations Manager

Rosemont, IL · On-site

The Service Operations Manager leads the administrative and operational support functions of our field service organization. In this highly visible role, you will oversee teams responsible for ...

AESC US

Service Operations Manager

Santa Clara, CA · On-site

$105K - $132K/yr

AESC is looking to add a Service Operations Manager to our team remotely.Full-TimeRemoteAbout AESC US LLCAESC is an exciting, newly created global organization committed to solving the challenges of ...

Cadwell

Service Operations Manager

Kennewick, WA · On-site

The Manager of Service Operations runs Cadwell's hardware repair and preventative maintenance operation as a service business, with full accountability for throughput, turnaround time, SLA ...

Albertsons

Service Operations Manager

Fort Worth, TX · On-site

Position Summary The Service Operations Manager leads front-end operations and service departments to deliver an exceptional customer experience, drive sales performance, and ensure operational ...

Albertsons

Service Operations Manager

Dallas, TX

Position Summary The Service Operations Manager leads front-end operations and service departments to deliver an exceptional customer experience, drive sales performance, and ensure operational ...

Schindler Group

Service Operations Manager

Los Angeles, CA · On-site

$127.10K - $158.80K/yr

Join us as a Service Operations Manager Your main responsibilities The Service Operations Manager should provide management of company's activities and functions relating to the ongoing repair ...

Albertsons

Service Operations Manager

Hurst, TX · On-site

Position Summary The Service Operations Manager leads front-end operations and service departments to deliver an exceptional customer experience, drive sales performance, and ensure operational ...

LVT

Service Operations Manager

Provo, UT

Reporting to the Sr. Director of Strategy & Operations, the Service Operations Manager serves as a strategic partner and the analytical engine of the post-sales organization. This role goes beyond ...

LVT

Service Operations Manager

Salt Lake City, UT

Reporting to the Sr. Director of Strategy & Operations, the Service Operations Manager serves as a strategic partner and the analytical engine of the post-sales organization. This role goes beyond ...

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Service Operations Manager information

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$35.5K

$78.6K

$131K

How much do service operations manager jobs pay per year?

As of Jun 4, 2026, the average yearly pay for service operations manager in the United States is $78,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $95,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

More about Service Operations Manager jobs
What cities are hiring for Service Operations Manager jobs? Cities with the most Service Operations Manager job openings:
What are the most commonly searched types of Service Operations jobs? The most popular types of Service Operations jobs are:
Who are the top companies hiring for Service Operations Manager jobs? The top employers for Service Operations Manager jobs are:
What states have the most Service Operations Manager jobs? States with the most job openings for Service Operations Manager jobs include:
What job categories do people searching Service Operations Manager jobs look for? The top searched job categories for Service Operations Manager jobs are:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in the United States as of May 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $78,645 per year, or $37.8 per hour.
Service Operations Manager

Service Operations Manager

Mustang Cat

El Campo, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Mustang CAT rating

8.2

Company rating: 8.2 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

37th of 140 rated vehicle equipment hire

Job description

Building Texas... Powering the WorldSince 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar® dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025!
Mustang Cat is urgently hiring for a Service Operations Manager in El Campo, Texas to supervise the Parts, Sales, and Service of Caterpillar industrial equipment and power systems. The Service Operations Manager is responsible for leadership and management over Mustang Cat's El Campo branch location.
Service Operations Manager Benefits Include:
  • Great Work-Life Balance
  • On-Premise Clinic
  • Tuition Reimbursement
  • Vast Growth Opportunities
  • Job Stability
  • Full-Time Benefits to Include: Medical, Dental, Vision
  • 401(k) Employer Matching
  • Paid Vacation, Sick Time, Holidays
  • Management Incentive

Service Operations Manager Position Requirements:
  • Supervise Parts, Sales, and Service of Caterpillar industrial equipment and power systems
  • Managing facility budgets (GP, PAD, expenses, and WIP)
  • Perform all employee Performance Reviews and Merit Increases
  • Branch staffing and employee relations
  • Maintain employee engagement and a productive work environment
  • Represent Mustang in a professional manner in and away from the office
  • Ensure exceptional customer service and support are provided by all Mustang Cat branch employees

As the Service Operations Manager, you will manage, supervise and perform all duties associated with the day-to-day operations of the Mustang Cat El Campo branch location.
Service Operations Manager Position Requirements:
  • Bachelor's degree majoring in business, industrial, or mechanically related field
  • Working knowledge of Parts, Sales, and Service of Caterpillar industrial equipment and power systems
  • Will consider previous work and management experience in lieu of educational requirements
  • Minimum of 5 years of demonstrated management experience and proven leadership ability
  • Self-motivated with a strong work ethic
  • Be able to motivate and be a part of a team
  • Exceptional interpersonal skills, with the ability to deal with and relate to customers and their needs
  • Excellent computer skills, with experience using all Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and other Database systems

Check out the Mustang Cat Anthem to see our mission in action!
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Mustang Cat is an Equal Opportunity Employer.

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