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Pavion

Service Operations Associate

Lees Summit, MO

$20 - $25/hr

Learn more at www.pavion.com Pavion and our family of companies are seeking a talented and motivated Service Operations Associate to join our security business unit. Primary Responsibilities:

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How much do service operations associate jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for service operations associate in the United States is $26.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $30.29 per hour, depending on experience, location, and employer.

Is service operations associate a good career?

A service operations associate role involves managing customer service processes, ensuring efficient service delivery, and supporting operational workflows. It can offer opportunities for skill development in communication, problem-solving, and process management, with potential for advancement into supervisory or specialized roles. The career's stability and growth depend on the industry and company size, and relevant certifications or experience can enhance prospects.

What is a service operations associate?

A service operations associate is responsible for supporting the daily functions of a company's service department, including coordinating workflows, managing customer inquiries, and ensuring service quality. They often use tools like customer relationship management (CRM) software and require strong communication and organizational skills.

What is the role of a Service Operations Associate?

A Service Operations Associate is responsible for managing and supporting daily service delivery processes, ensuring customer satisfaction, and resolving operational issues. They often use tools like ticketing systems and may coordinate with other departments to maintain service quality and efficiency.
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Infographic showing various Service Operations Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $54,588 per year, or $26.2 per hour.

Service Operations Associate

Lees Summit, MO

Pavion
Security Alarm Systems and Monitoring Services • 1 - 5K employees
Learn more about Pavionexternal

$20 - $25/hr

Full-time

Posted 19 days ago

Pavion rating

5.2

Company rating: 5.2 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe.  We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. 

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated Service Operations Associate to join our security business unit.

Primary Responsibilities:

  • Ensures operational accuracy and efficiency by auditing completed projects from the project management team to verify documentation, compliance, and quality standards
  • Responsible for submitting final invoicing to the billing department, researching and resolving discrepancies using a variety of analytical and problemsolving methodologies, and creating clear, accurate customer reports.
  • Must precisely enter and maintain data in Microsoft Dynamics Business Central and Excel while collaborating closely with multiple departments to support seamless project closeout and continuous operational improvement.

Basic Qualifications:

  • 0-3 years prior business or customer service related experience
  • Strong problem solving skills
  • Strong written and verbal communication skills
  • Strong data entry skills
  • Basic MS Excel, Outlook and Word knowledge
  • Basis PC Hardware, Networking, CCTV, Access Control and Alarm knowledge a plus
  • Ability to work effectively with others as well as independently
  • Team player, flexible and resourceful
  • Ability to prioritize workload
  • Ability to work in a fast paced environment
 
The hourly pay range for this position is $20.00-$25.00 per hour.  The starting hourly pay will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 

If you require accommodation or assistance during the application process, please contact us at Careers@pavion.com . Kindly note that resumes submitted to this email address will not be reviewed. Thank you for your understanding.

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About Pavion

Sourced by ZipRecruiter

Industry

Security alarm systems and monitoring services

Company size

1,001 - 5,000 Employees

Headquarters location

Chantilly, VA, US

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