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Service Operations Coordinator Jobs (NOW HIRING)

PENTAX Medical

Service Operations Coordinator

Montvale, NJ · On-site

$45K - $50K/yr

Position Opening:   Service Operations Coordinator Why JOIN Us? We are an established medical device leader that is preparing for high growth. This means that PENTAX is looking to invest in its ...

Talent Solutions

Service Operations Coordinator

Tacoma, WA

$26 - $36/hr

Service Operations Coordinator Tacoma, WA, WA Description Position Title Service Operations Coordinator (SOC) Department Service Operations Reports To Director of Service Operations Position Summary ...

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Lonestar

Service Operations Coordinator

Houston, TX · On-site

Job Type Full-time Description VETERANS ARE ENCOURAGED TO APPLY Position Summary Lonestar Electric Supply is seeking a highly organized and adaptable Service Operations Coordinator to support the ...

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How much do service operations coordinator jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for service operations coordinator in the United States is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $27.88 per hour, depending on experience, location, and employer.

What is a service Operations Coordinator?

A Service Operations Coordinator manages and oversees daily service delivery processes within an organization, ensuring efficient operations and customer satisfaction. They coordinate between teams, monitor service performance, and often use tools like CRM or ticketing systems to track issues and improvements.

How much do service coordinators make in the US?

Service Operations Coordinators in the US typically earn a median annual salary of around $50,000 to $65,000, depending on experience, location, and industry. Salaries can vary based on the complexity of the role, certifications, and the size of the organization, with some earning over $70,000 with additional skills or seniority.

What is the difference between Service Operations Coordinator vs Customer Service Representative?

AspectService Operations CoordinatorCustomer Service Representative
Primary RoleOversees service delivery processes, manages operational workflows, and coordinates between teams to ensure service quality.Handles customer inquiries, provides support, and resolves issues directly with clients.
Required SkillsOperational management, communication, problem-solving, and organizational skills.Customer communication, problem resolution, patience, and product knowledge.
Work EnvironmentOffice setting, cross-departmental collaboration, often involved in planning and process improvement.Call centers, retail, or online support environments focused on direct customer interaction.
Common CertificationsCustomer service certifications, project management, or operations-related credentials.Customer service certifications, communication skills training.

The Service Operations Coordinator focuses on managing service processes and ensuring operational efficiency, while the Customer Service Representative primarily interacts directly with customers to address their needs. Both roles require strong communication skills but differ in scope and responsibilities within the service industry.

What jobs make $3,000 a day?

High-paying jobs that can earn $3,000 a day include specialized roles such as senior corporate executives, certain medical specialists, and experienced consultants. These positions often require advanced skills, extensive experience, and sometimes certifications, and they typically involve high levels of responsibility and expertise.

What is the wage of an Operations Coordinator?

The average salary for a Service Operations Coordinator typically ranges from $45,000 to $65,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while experienced coordinators or those in high-demand areas can earn higher wages. Benefits and bonuses may also be part of the compensation package.
What cities are hiring for Service Operations Coordinator jobs? Cities with the most Service Operations Coordinator job openings:
What are the most commonly searched types of Service Operations jobs? The most popular types of Service Operations jobs are:
What states have the most Service Operations Coordinator jobs? States with the most job openings for Service Operations Coordinator jobs include:
Service Operations Coordinator jobs near you
Service Operations Coordinator

Service Operations Coordinator

PENTAX Medical

Montvale, NJ • On-site

$45K - $50K/yr

Full-time

Medical, PTO

Posted 26 days ago

Job description

About PENTAX Medical
Our mission is to improve the standard of patient care and quality of healthcare delivery by providing the best endoscopic products and services with a focus on QUALITY, CLINICALLY RELEVANT INNOVATION, and SIMPLICITY. Through leading edge R&D and manufacturing, PENTAX Medical provides endoscopic imaging devices and solutions to the global medical community.
Position Opening:Service Operations Coordinator
Why JOIN Us?
We are an established medical device leader that is preparing for high growth. This means that PENTAX is looking to invest in its team and provide a collaborative and encouraging work environment.
PENTAX Medical is proud of its comprehensive benefits program and generous Paid Time Off and Holiday policy.
Want More INFO?
The Service Operations Coordinator, supports the smooth day-to-day operations of the service department by coordinating administrative processes, managing communication flows, and ensuring compliance with service procedures. The Service Operations Coordinator is the central point of contact for scheduling, documentation, and coordination between repair teams, logistics, customer service, and regional stakeholders. The contribution of the job holder helps ensure timely service delivery, high-quality standards, and excellent customer support. The Service Operations Coordinator also provides feedback and input to the repair team to support continuous improvement in inspection and repair quality.
Responsibilities of Service Operations Coordinator
  • Coordinate service and repair orders, ensuring accurate documentation and timely processing in ERP and service systems.
  • Act as the administrative interface between technicians, customer service, logistics, and spare parts planning.
  • Coordination of repair of non-PENTAX equipment (monitors, pumps...) with 3rd party
  • Schedule and track service activities, including device repairs, inspections, demo device handling, and shipment coordination.
  • Support data entry and reporting for service metrics (e.g., turnaround time, backlog, repair volume).
  • Maintain customer and equipment records, ensuring all data is complete and in compliance with quality standards.
  • Handle internal and external communication related to service requests, escalations, and status updates.
  • Support service invoicing and warranty claim documentation in collaboration with finance and customer service.
  • Provide structured feedback and input to the repair team to improve inspection results, repair quality, and overall process efficiency.
  • Assist in internal audits, compliance reviews, and documentation control activities.
  • Help implement process improvements in administrative workflows and digital tools (e.g., ERP, CRM, ticketing systems).
  • The position holder proactively supports colleagues within the service organization by providing targeted information and expert guidance in line with defined processes - with the aim of fostering efficiency, knowledge transfer, and sustainable cross-functional collaboration.
  • Customer focus is embedded in every role. Through collaboration, consistency, and process excellence, we ensure that every action contributes to a positive customer experience and long-term satisfaction.
  • Takes on additional responsibilities and special projects as assigned, in alignment with business needs

Requirements of Service Operations Coordinator
  • Completed vocational training or a bachelor's degree in business administration, Office Management, Logistics, or a similar field - or equivalent qualification.
  • Experience in a service operations, technical administration, or customer support environment; experience in medical devices is a plus.
  • Familiarity with ERP systems (e.g., Microsoft Dynamics 365, Navision) and basic reporting tools (e.g., Excel).
  • Strong organizational skills and attention to detail.
  • Service-oriented mindset with excellent communication and coordination abilities.
  • Ability to work in a structured and reliable manner, even under pressure

It is the ongoing policy and practice of PENTAX Medical to provide equal opportunity in employment to all employees and applicants. No person shall be discriminated against in any condition of employment because of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

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