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Service Operations Coordinator Jobs (NOW HIRING)

Anaergia

Service Operations Coordinator

Carlsbad, CA

$31 - $38/hr

The Service Operations Coordinator is responsible for directing and overseeing service operations by coordinating service requests, service activities, and reports, communicating with field personnel ...

Anaergia

Service Operations Coordinator

Carlsbad, CA · On-site

$31 - $38/hr

The Service Operations Coordinator is responsible for directing and overseeing service operations by coordinating service requests, service activities, and reports, communicating with field personnel ...

Anaergia

Service Operations Coordinator

Carlsbad, CA · On-site

$31 - $38/hr

The Service Operations Coordinator is responsible for directing and overseeing service operations by coordinating service requests, service activities, and reports, communicating with field personnel ...

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Service Operations Coordinator information

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How much do service operations coordinator jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for service operations coordinator in the United States is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $27.88 per hour, depending on experience, location, and employer.

What is the difference between Service Operations Coordinator vs Customer Service Representative?

AspectService Operations CoordinatorCustomer Service Representative
Primary RoleOversees service delivery processes, manages operational workflows, and coordinates between teams to ensure service quality.Handles customer inquiries, provides support, and resolves issues directly with clients.
Required SkillsOperational management, communication, problem-solving, and organizational skills.Customer communication, problem resolution, patience, and product knowledge.
Work EnvironmentOffice setting, cross-departmental collaboration, often involved in planning and process improvement.Call centers, retail, or online support environments focused on direct customer interaction.
Common CertificationsCustomer service certifications, project management, or operations-related credentials.Customer service certifications, communication skills training.

The Service Operations Coordinator focuses on managing service processes and ensuring operational efficiency, while the Customer Service Representative primarily interacts directly with customers to address their needs. Both roles require strong communication skills but differ in scope and responsibilities within the service industry.

How much do service operations coordinators make in the US?

Service operations coordinators in the US typically earn an average salary ranging from $45,000 to $65,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while experienced coordinators or those in high-demand areas can earn higher wages, often supplemented with benefits and opportunities for advancement.

What does a service operations coordinator do?

A service operations coordinator manages and oversees daily service delivery processes to ensure efficiency and customer satisfaction. They coordinate between teams, monitor performance metrics, and may use tools like CRM or service management software to streamline operations and resolve issues promptly.

What cities are hiring for Service Operations Coordinator jobs?

Cities with the most Service Operations Coordinator job openings:

What are the most commonly searched types of Service Operations jobs?

The most popular types of Service Operations jobs are:

Who are the top companies hiring for Service Operations Coordinator jobs?

The top employers for Service Operations Coordinator jobs are:

What states have the most Service Operations Coordinator jobs?

States with the most job openings for Service Operations Coordinator jobs include:

Service Operations Coordinator jobs near you

Service Operations Coordinator

Gold Medal Pools

Atlanta, GA • On-site

$60K - $70K/yr

Full-time

Posted 7 days ago

Job description

Description:

Andy’s Pool Service is looking for a highly organized, customer-focused Service Operations Coordinator to help keep our residential and commercial service operations running smoothly.

This role serves as a key connection between our customers, service technicians, and internal teams. The Service Operations Coordinator is responsible for coordinating technician schedules, monitoring daily service workflows, assisting with customer needs, maintaining inventory, and ensuring important information and follow-ups don’t fall through the cracks.

The ideal candidate is a strong communicator and problem-solver who enjoys working in a fast-paced environment, can confidently manage changing priorities, and takes ownership of seeing tasks through to completion.

What You’ll Do

Service Operations & Scheduling

  • Coordinate daily and weekly schedules for residential service technicians. 
  • Monitor service workflows and adjust schedules based on changing operational needs. 
  • Track open service requests and follow up to help ensure timely completion. 
  • Communicate schedule changes, service needs, and important customer information to technicians. 
  • Work closely with other departments to support efficient operations and strong communication. 

Customer Service

  • Provide professional and responsive support to customers regarding service-related questions and concerns. 
  • Assist with resolving customer concerns and escalate complex issues when appropriate. 
  • Coordinate with technicians and internal teams to gather information and provide customers with timely updates. 
  • Build positive customer relationships through clear communication and consistent follow-through. 
  • Help ensure outstanding customer issues are followed through to resolution. 

Inventory Management

  • Monitor inventory levels and maintain accurate inventory records. 
  • Identify inventory needs, shortages, and discrepancies. 
  • Coordinate inventory needs with the appropriate team members. 
  • Support inventory control processes and overall organization. 

Operational Support

  • Maintain accurate service records and operational documentation. 
  • Identify opportunities to improve scheduling, communication, and workflow efficiency. 
  • Assist with special projects and cross-functional initiatives. 
  • Perform other duties as assigned. 


Requirements: What We’re Looking For
  • 2–3 years of experience in service coordination, dispatching, scheduling, customer service, account management, field service operations, or a related role preferred. 
  • Strong organizational and time-management skills. 
  • Excellent written and verbal communication skills. 
  • Strong customer service and conflict-resolution abilities. 
  • Ability to prioritize multiple responsibilities in a fast-paced environment. 
  • Strong attention to detail and follow-through. 
  • Ability to problem-solve and make sound decisions when priorities change. 
  • Comfortable communicating with both customers and field employees. 
  • Proficiency with Microsoft Office. 
  • Experience with HubSpot, Pool Brain, NetSuite, or similar business systems is a plus.