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Service Operations Coordinator Jobs (NOW HIRING)

ITW Instron

Service Operations Coordinator

Norwood, MA · On-site

$35 - $38/hr

The Service Operations Coordinator is a key member of the North America Service organization, responsible for supporting the operational execution of service programs and customer agreements. This ...

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How much do service operations coordinator jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for service operations coordinator in the United States is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $27.88 per hour, depending on experience, location, and employer.

What is the difference between Service Operations Coordinator vs Customer Service Representative?

AspectService Operations CoordinatorCustomer Service Representative
Primary RoleOversees service delivery processes, manages operational workflows, and coordinates between teams to ensure service quality.Handles customer inquiries, provides support, and resolves issues directly with clients.
Required SkillsOperational management, communication, problem-solving, and organizational skills.Customer communication, problem resolution, patience, and product knowledge.
Work EnvironmentOffice setting, cross-departmental collaboration, often involved in planning and process improvement.Call centers, retail, or online support environments focused on direct customer interaction.
Common CertificationsCustomer service certifications, project management, or operations-related credentials.Customer service certifications, communication skills training.

The Service Operations Coordinator focuses on managing service processes and ensuring operational efficiency, while the Customer Service Representative primarily interacts directly with customers to address their needs. Both roles require strong communication skills but differ in scope and responsibilities within the service industry.

How much do service operations coordinators make in the US?

Service operations coordinators in the US typically earn an average salary ranging from $45,000 to $65,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while experienced coordinators or those in high-demand areas can earn higher wages, often supplemented with benefits and opportunities for advancement.

What does a service operations coordinator do?

A service operations coordinator manages and oversees daily service delivery processes to ensure efficiency and customer satisfaction. They coordinate between teams, monitor performance metrics, and may use tools like CRM or service management software to streamline operations and resolve issues promptly.

What cities are hiring for Service Operations Coordinator jobs?

Cities with the most Service Operations Coordinator job openings:

What are the most commonly searched types of Service Operations jobs?

The most popular types of Service Operations jobs are:

Who are the top companies hiring for Service Operations Coordinator jobs?

The top employers for Service Operations Coordinator jobs are:

What states have the most Service Operations Coordinator jobs?

States with the most job openings for Service Operations Coordinator jobs include:

Service Operations Coordinator jobs near you

Service Operations Coordinator

RESTAURANT SERVICE SOLUTIONS INC

West Valley City, UT • On-site

$23 - $25/hr

Full-time

Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Benefits:
  • Paid time off
  • 401(k) matching
  • Competitive salary
  • Donation matching

About the Role:
Restaurant Service Solutions (RSS) is seeking a highly organized and proactive Service Operations Coordinator to support daily operations across dispatch, customer communication, parts procurement, and administrative reporting.
This role is critical to keeping service workflows moving efficiently between customers, technicians, and vendors. The ideal candidate is detail-oriented, responsive, and comfortable working in a fast-paced service environment
Responsibilities:
  • 1. Service Coordination & Communication

    • Monitor and manage incoming service emails and requests (ServiceChannel, ResQ, Repairs86, etc.)
    • Answer incoming calls and log new service requests accurately
    • Dispatch and support technicians with job details, updates, and follow-ups
    • Maintain clear and professional communication with customers and facilities managers 
        2. Proposal & Work Order Support

  • Assist technicians in building and submitting service proposals
  • Ensure scope, pricing, and notes are properly documented in systems
  • Follow up on approvals and update job statuses accordingly 

  • 3. Parts Ordering & Inventory Support

    • Order parts required for ongoing service jobs (including specialty parts)
    • Track shipments and ensure timely delivery
    • Receive and verify incoming parts
    • Coordinate with technicians to ensure correct parts are ordered
    • Maintain organization of commonly stocked items 

  • 4. Administrative & Reporting Support

    • Track and maintain technician attendance records
    • Assist in scheduling and maintaining on-call rotations
    • Prepare and update operational reports as needed
    • Support internal documentation and data accuracy 

  • 5. Office & Operational Support

    • Order office supplies and maintain inventory
    • Support general office organization and workflow
    • Assist leadership with operational tasks and process improvements
Requirements:
  • Experience in service-based industries (HVAC, plumbing, electrical, facilities, or similar) strongly preferred
  • Familiarity with platforms like ServiceChannel, ResQ, or similar CMMS systems is a plus
  • Strong organizational and multitasking skills
  • High attention to detail and follow-through
  • Clear communication skills (written and verbal)
  • Ability to work under pressure and prioritize effectively 
  • Excellent customer service skills
About Us:
Restaurant Service Solutions Inc is a trusted provider of commercial restaurant equipment service and repair, proudly serving the West Valley City, UT area and beyond. Our customers rely on us for fast, dependable service that keeps their kitchens running at full speed. Our team is passionate about what they do, and we foster a supportive, team-first culture where employees are valued and empowered to grow.