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Service Operations Coordinator Jobs in Ohio (NOW HIRING)

City of Cleveland

Operations Coordinator

Cleveland, OH

$68K/yr

Description Operations Coordinator The Department of Building and Housing is seeking an Operations ... Develops and secures commitments from other City departments and agencies to provide services to ...

ASM Global

Operations Coordinator

Columbus, OH

We deliver a fully integrated solution of premium services that keeps our partners front and center ... The Operations Coordinator will be responsible for assisting with day-to-day operations of the ...

3CDC

Operations Coordinator

Cincinnati, OH · On-site

$21 - $22.50/hr

The Operations Coordinator (2nd Shift) provides hands-on leadership and daily oversight of ... Monitor radio communications and respond appropriately to incidents, service requests, quality-of ...

ASM Global

Operations Coordinator

Columbus, OH · On-site

We deliver a fully integrated solution of premium services that keeps our partners front and center ... The Operations Coordinator will be responsible for assisting with day-to-day operations of the ...

AEG

Operations Coordinator

Columbus, OH · On-site

We deliver a fully integrated solution of premium services that keeps our partners front and center ... The Operations Coordinator will be responsible for assisting with day-to-day operations of the ...

Champion Windows

Operations Coordinator

Cincinnati, OH · On-site

The Operations Coordinator is responsible for monitoring and improving Service Level and management of off phone projects to ensure the highest level of performance for the Customer Advocacy Call ...

OPSPro

Operations Coordinator

Springboro, OH · On-site

The IT Operations Coordinator is responsible for supporting the daily operational and financial ... Update service agreements * Ensure projects are invoiced accurately * Support PSA workflow ...

ASM Global

Operations Coordinator

Toledo, OH

Works closely with the Operations Manager and Event Coordinators to develop timelines, schedules ... Schedule full/part-time employees and subcontracted service providers (stagehands, temp labor, etc ...

AEG

Operations Coordinator

Toledo, OH · On-site

Duties and Responsibilities: • Works closely with the Operations Manager and Event Coordinators ... Schedule full/part-time employees and subcontracted service providers (stagehands, temp labor, etc ...

ASM Global

Operations Coordinator

Toledo, OH · On-site

Duties and Responsibilities: • Works closely with the Operations Manager and Event Coordinators ... Schedule full/part-time employees and subcontracted service providers (stagehands, temp labor, etc ...

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Service Operations Coordinator information

See Ohio salary details

$13

$23

$36

How much do service operations coordinator jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for service operations coordinator in Ohio is $23.54, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.49 per hour, depending on experience, location, and employer.

What is the difference between Service Operations Coordinator vs Customer Service Representative?

AspectService Operations CoordinatorCustomer Service Representative
Primary RoleOversees service delivery processes, manages operational workflows, and coordinates between teams to ensure service quality.Handles customer inquiries, provides support, and resolves issues directly with clients.
Required SkillsOperational management, communication, problem-solving, and organizational skills.Customer communication, problem resolution, patience, and product knowledge.
Work EnvironmentOffice setting, cross-departmental collaboration, often involved in planning and process improvement.Call centers, retail, or online support environments focused on direct customer interaction.
Common CertificationsCustomer service certifications, project management, or operations-related credentials.Customer service certifications, communication skills training.

The Service Operations Coordinator focuses on managing service processes and ensuring operational efficiency, while the Customer Service Representative primarily interacts directly with customers to address their needs. Both roles require strong communication skills but differ in scope and responsibilities within the service industry.

How much do service operations coordinators make in the US?

Service operations coordinators in the US typically earn an average salary ranging from $45,000 to $65,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while experienced coordinators or those in high-demand areas can earn higher wages, often supplemented with benefits and opportunities for advancement.

What does a service operations coordinator do?

A service operations coordinator manages and oversees daily service delivery processes to ensure efficiency and customer satisfaction. They coordinate between teams, monitor performance metrics, and may use tools like CRM or service management software to streamline operations and resolve issues promptly.

What are the most commonly searched types of Service Operations jobs in Ohio?

The most popular types of Service Operations jobs in Ohio are:

What cities in Ohio are hiring for Service Operations Coordinator jobs?

Cities in Ohio with the most Service Operations Coordinator job openings:

Service Operations Coordinator jobs near you
Infographic showing various Service Operations Coordinator job openings in Ohio as of July 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 50% In-person, and 50% Hybrid job distribution, with an average salary of $48,972 per year, or $23.5 per hour.

Service Operations Coordinator

Encore Technologies

Cincinnati, OH • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Position Summary

The Service Operations Coordinator helps keep service delivery organized, accurate, and moving forward. This role provides day-to-day coordination across Service Operations, project teams, Sales, Presales, and Finance.


The Coordinator supports meetings, resource planning, reporting, presentations, project tracking, operational documentation, invoicing, and revenue recognition. This position is ideal for someone who enjoys managing details, organizing information, following through on action items, and helping others deliver a consistent customer experience.


Responsibilities

· Coordinate presales-to-delivery handoffs, ensuring scope, pricing, billing terms, documentation, resource needs, and delivery requirements are understood and complete.

· Schedule and coordinate internal and customer meetings, including agendas, presentation materials, meeting minutes, action items, decisions, and follow-up.

· Support service managers and project managers with project schedules, status tracking, resource coordination, risks, issues, milestones, and deliverables.

· Assist with resource planning by collecting staffing needs, maintaining schedules, coordinating resource requests, and identifying potential conflicts.

· Create and maintain customer-facing and internal reports, dashboards, status reports, presentations, and slide decks.

· Collect, organize, validate, reconcile, and maintain large data sets across CRM, PSA, service management, financial, and other business systems.

· Maintain accurate service, project, customer, contract, billing, and operational records.

· Coordinate monthly invoicing by validating billable services, time entries, expenses, recurring charges, project milestones, and supporting documentation.

· Support monthly revenue recognition by tracking service start dates, project progress, milestones, completion status, and required financial documentation.

· Track purchase orders, change orders, contract updates, credits, billing exceptions, unbilled items, and other issues affecting delivery or financial results.

· Work with Service Operations, Project Management, Sales, Presales, and Finance to research and resolve data, billing, revenue, resource, and delivery discrepancies.

· Maintain standard operating procedures, templates, trackers, meeting records, and other operational documentation.

· Identify missing information, overdue actions, process gaps, and operational risks, and escalate concerns to the appropriate leader.

· Support process improvements that increase accuracy, efficiency, accountability, and customer satisfaction.

· Perform other coordination and administrative duties supporting Service Operations.


Qualifications

· Bachelor’s degree or equivalent combination of relevant education and experience.

· Experience in service operations, project coordination, business operations, billing, financial administration, or a related role.

· Strong organizational skills with exceptional attention to detail and follow-through.

· Financial and analytical aptitude, including experience reviewing billing, revenue, project, or operational information.

· Advanced Microsoft Excel skills and proficiency with PowerPoint, Word, Outlook, and Teams.

· Experience with CRM, PSA, ERP, billing, project management, or service management systems preferred.

· Ability to organize and reconcile information from multiple systems and data sources.

· Ability to manage competing priorities and recurring monthly deadlines in a fast-paced environment.

· Strong written and verbal communication skills, including the ability to create clear meeting minutes, reports, and presentations.

· Proactive, resourceful, and comfortable identifying issues and coordinating resolution across departments.

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