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Service Operations Manager Jobs in Ohio (NOW HIRING)

Xerox

Technical Service Operations Manager

Westerville, OH

$111K - $112K/yr

Manage Client Services relationship and escalate issues as needed. * Manage Configurations of ... Interface with Technical Operations to resolve issues. * Interface with Technicians to assist with ...

Xerox

Technical Service Operations Manager

Westerville, OH · On-site

$111K - $112K/yr

Manage Client Services relationship and escalate issues as needed. * Manage Configurations of ... Interface with Technical Operations to resolve issues. * Interface with Technicians to assist with ...

Trimble, Inc.

Operations Manager

Dayton, OH · On-site

$85K - $118K/yr

Trimble is looking for a Global Services Operations Manager to own the end-to-end reverse logistics lifecycle and lead a high-performing team. If you thrive on optimizing complex workflows ...

Trimble

Operations Manager

Dayton, OH

$85K - $118K/yr

Trimble is looking for a Global Services Operations Manager to own the end-to-end reverse logistics lifecycle and lead a high-performing team. If you thrive on optimizing complex workflows ...

SPIROL Shim Division

Operations Manager

Stow, OH · On-site

... Service operations. What You'll Do • Lead and manage daily operations across multiple functional areas within the facility • Drive continuous improvement initiatives focused on safety, quality ...

Clean Team

Operations Manager

Toledo, OH · On-site

Position Summary Clean Team is seeking a hands-on Operations Manager to oversee the daily operations of our branch and ensure service excellence across all customer accounts. This leadership role is ...

SPIROL Shim Division

Operations Manager

Stow, OH · On-site

... Service operations. What You'll Do • Lead and manage daily operations across multiple functional areas within the facility • Drive continuous improvement initiatives focused on safety, quality ...

SPIROL Shim Division

Operations Manager

Stow, OH · On-site

... Service operations. What You'll Do • Lead and manage daily operations across multiple functional areas within the facility • Drive continuous improvement initiatives focused on safety, quality ...

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All JobsService Operations Manager JobsService Operations Manager Jobs in Ohio

Service Operations Manager information

See Ohio salary details

$33.8K

$74.8K

$124.5K

How much do service operations manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for service operations manager in Ohio is $74,768.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $90,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Ohio? The most popular types of Service Operations jobs in Ohio are:
What are popular job titles related to Service Operations Manager jobs in Ohio? For Service Operations Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Ohio look for? The top searched job categories for Service Operations Manager jobs in Ohio are:
What cities in Ohio are hiring for Service Operations Manager jobs? Cities in Ohio with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Ohio as of May 2026, with employment types broken down into 75% Full Time, 23% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $74,768 per year, or $35.9 per hour.

Service Operations Manager

Ohio Machinery Company

Columbus, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 22 days ago

Job description

Description
Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!
Job Summary:
The Service Operations Manager provides leadership for location service operations and the management of location service supervisors and oversees location service operations within annual budget projections, maintains superior customer and employee relations that result in or support above-average CSP, EOS, NPI, NLS, PINS, FMRG and DCAL.
Essential Functions and Responsibilities:
  • Manages the operation of the Service Center, including Shop Service, Field Service, and Administrative Personnel.
  • Manages budget in line with forecasts, objectives, and overall company policies.
  • Meets gross profit and PADE objectives.
  • Supervises and develops the necessary manpower to maintain a functional Division in line with the overall Company policies and forecasts.
  • Supervises the execution of an annual training program for the Division. Supervises and promotes Division CC and CPI Practices.
  • Provides and maintains adequate, neat, and safe offices, workshop(s), yards, vehicles, tools, and other facilities required by the Division to meet the agreed-upon Company standards.
  • Maintains exceptional customer relations.
  • Maintains high-quality cooperation and communication with all company departments.
  • Plans and maintains all Service facilities.
  • Ensures the safety of all location personnel.
  • Performs all other duties as assigned.

Minimum Skills and Qualifications:
  • High school diploma or equivalent required, two or four-year degree preferred.
  • Six years of service experience with heavy machinery, including two years of managerial responsibility required.
  • Proven experience in areas of maintenance, financial management, human relations, training, safety, and customer satisfaction.

Employee Benefits:
  • 401(k): Match and employer discretionary contribution.
  • Health Insurance: Two options are available, including an HSA with a dollar-for-dollar match of up to $1,200 per year.
  • Dental & Vision Insurance: Comprehensive coverage options.
  • Financial Access: Credit Union membership is available.
  • Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
  • Educational Opportunities: Scholarships for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation.
  • Compensation: Base pay, annual bonus potential, and company success share bonuses.

Physical Requirements:
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.
EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor

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