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Service Operations Manager Jobs in Ohio (NOW HIRING)

CVS Health

Operations Manager

Cleveland, OH

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

New

CVS Health

Operations Manager

Canton, OH · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

North Olmsted, OH

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Berea, OH · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Aloft Beachwood

Operations Manager

Beachwood, OH

Operations Manager Beachwood, OH Aloft Beachwood is currently seeking a full-time Operations ... Demonstrate brand citizenship by maintaining compliance with all required brand and service ...

Addison Group

Operations Manager

Toledo, OH · On-site

$55K - $65K/yr

Addison Group is partnering with a trusted and growing healthcare services provider to hire an Operations Manager for their field-based emergency services team. This individual will play a critical ...

SurfacePrep

Operations Manager

Vandalia, OH · On-site

The Operations Manager is responsible for the overall leadership and performance of Microfinish ... Group leaders (6) * Service & Sourcing Manager (1) * Maintenance and Facilities (1) * Quality (1) ...

RICHARDS INDUSTRIALS

Operations Manager

Cincinnati, OH · On-site

Service Mindset - Never stop advocating for the Customer And our purpose is to solve tomorrow's demanding fluid control problems, today. The Position: The Operations Manager role is the pivotal ...

PrimeFlight Aviation Services

Operations Mgr

OH · On-site

SUMMARY OVERVIEW The Operations Manager is responsible for overseeing all aspects of field ... Manage the delivery of services for customer airlines and airports in accordance with the contract ...

Addison Group

Operations Manager

Toledo, OH · On-site

$55K - $65K/yr

Addison Group is partnering with a trusted and growing healthcare services provider to hire an Operations Manager for their field-based emergency services team. This individual will play a critical ...

SurfacePrep

Operations Manager

Vandalia, OH · On-site

Description The Operations Manager is responsible for the overall leadership and performance of ... Group leaders (6) * Service & Sourcing Manager (1) * Maintenance and Facilities (1) * Quality (1) ...

SurfacePrep

Operations Manager

Vandalia, OH · On-site

Job Type Full-time Description The Operations Manager is responsible for the overall leadership and ... Group leaders (6) * Service & Sourcing Manager (1) * Maintenance and Facilities (1) * Quality (1) ...

Shearer's Foods

Operations Manager

Brewster, OH · On-site

With a strong focus on innovation, service, quality, and sustainability, Shearer's has been awarded ... Responsibilities Operations Manager Your seat at the Table The Operations Manager is responsible ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Ohio

Service Operations Manager information

See Ohio salary details

$33.8K

$74.8K

$124.5K

How much do service operations manager jobs pay per year?

As of Jul 24, 2026, the average yearly pay for service operations manager in Ohio is $74,768.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $90,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

How much is an operations manager paid?

The average salary for a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger organizations or specialized sectors.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in service and manufacturing environments. Understanding these components is essential for a Service Operations Manager to ensure smooth operations and customer satisfaction.

What does a service operations manager do?

A service operations manager oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements, often using tools like service management software. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

What should an operations manager be paid?

The salary for a Service Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Factors such as certifications, team size, and company size can influence compensation levels.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Ohio? The most popular types of Service Operations jobs in Ohio are:
What are popular job titles related to Service Operations Manager jobs in Ohio? For Service Operations Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Ohio look for? The top searched job categories for Service Operations Manager jobs in Ohio are:
What cities in Ohio are hiring for Service Operations Manager jobs? Cities in Ohio with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Ohio as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $74,768 per year, or $35.9 per hour.
Operations Manager

Operations Manager

CVS Health

Cleveland, OH

$19 - $29/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

CVS Health rating

5.8

Company rating: 5.8 out of 10

Based on 4,312 frontline employees who took The Breakroom Quiz

82nd of 105 rated pharmacies

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

  • Overall store management, supervision, and policy implementation
  • Sales and inventory management
  • Employee staffing, training, and development
  • Financial management
  • Customer service leadership

    • Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

    Essential Functions:

    1. Management

    Lead others and work effectively with store crews

    Supervise, assign and direct activities of the store's crew

    Effectively communicate information to store crew and supervisors in an open and timely manner

    Support Store Manager with actions plans for operational and service improvement

    2. Customer Service

    Assist customers with their questions, problems and complaints

    Promote CVS customer service culture (greet, offer help, and thank)


    Required Qualifications
    • Deductive reasoning ability, advanced analytical skills and computer skills.
    • Advanced communication skills, leadership, supervision, and influencing skill
    • Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

    Preferred Qualifications
    • Experience as a retail manager or supervisor

    Education

    High School diploma or equivalent preferred but not required.

    Anticipated Weekly Hours

    40

    Time Type

    Full time

    Pay Range

    The typical pay range for this role is:

    $19.00 - $29.00

    This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

    Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

    Great benefits for great people

    We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

    This fulltime position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellbeing of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.


    Additional details about available benefits are provided during the application process and on Benefits Moments.

    We anticipate the application window for this opening will close on: 10/03/2026

    Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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