ZipRecruiter

Log In

1

Service Operations Manager Jobs in Ohio (NOW HIRING)

Wieland

Operations Manager

Delaware, OH

We provide a large product and service portfolio including power, automotive, ammunition, coinage ... The Operations Manager is responsible for the operational results of the business entity, including ...

Wieland

Operations Manager

Delaware, OH · On-site

We provide a large product and service portfolio including power, automotive, ammunition, coinage ... The Operations Manager is responsible for the operational results of the business entity, including ...

Kinnect

Operations Manager

Cleveland, OH

$75K - $82K/yr

Manage and monitor MOU process, service level agreements (SLAs), and contracts to assess compliance ... operations management experience, or non-profit management experience including compliance and ...

Vertiv Co

Inside Operations Manager

Dayton, OH · On-site

Work with the Region Director, Regional Sales Manager and Marketing Services to promote new ... Supervisory Responsibilities 1+ Operations Supervisor and/or Supervising Engineer Competencies To ...

CVS Health

Operations Manager

Maineville, OH · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Lakewood, OH · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Lakewood, OH

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Hinckley, OH · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Strongsville, OH · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Westlake, OH

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Hinckley, OH

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

North Royalton, OH

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Brunswick, OH

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Richards Industries

Operations Manager

Cincinnati, OH · On-site

Service Mindset - Never stop advocating for the Customer And our purpose is to solve tomorrow's demanding fluid control problems, today. The Position: The Operations Manager role is the pivotal ...

next page

Showing results 1-20

All JobsService Operations Manager JobsService Operations Manager Jobs in Ohio

Service Operations Manager information

See Ohio salary details

$33.8K

$74.8K

$124.5K

How much do service operations manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for service operations manager in Ohio is $74,768.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $90,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Ohio? The most popular types of Service Operations jobs in Ohio are:
What are popular job titles related to Service Operations Manager jobs in Ohio? For Service Operations Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Ohio look for? The top searched job categories for Service Operations Manager jobs in Ohio are:
What cities in Ohio are hiring for Service Operations Manager jobs? Cities in Ohio with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Ohio as of June 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $74,768 per year, or $35.9 per hour.
Project Operations Manager

Project Operations Manager

KiZAN Technologies

West Chester, OH • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

KiZAN Technologies: Project Operations Manager
Reports to: Chief of Finance and Operations (COFO)
Location: West Chester, OH (Hybrid/Remote)
Is this position eligible for bonus or commission - Bonus eligible based on company performance, No commission
The Project Operations Manager serves as a critical operational bridge between Project Management and Accounting, ensuring projects are structured correctly, governed consistently, and translated accurately into financial and operational systems. This role owns project setup, operational governance, and ongoing data integrity within the Professional Services Automation (PSA) platform in Salesforce, acting as the subject matter expert for project operations across the services lifecycle.

By standardizing how projects are set up, managed, billed, and reported, this role enables delivery teams to focus on execution while improving margin visibility, billing efficiency, forecasting accuracy, and operational scalability. The role also plays a key role in supporting SOC 2 compliance by enforcing consistent controls, audit-ready documentation, and system integrity across the project lifecycle.
Responsibilities :
Project Setup amp; Operational Governance
  • Own end-to-end project setup in Salesforce PSA, translating SOWs and contract terms into accurate project structures, budgets, rates, and billing configurations.
  • Establish and maintain project governance standards, including templates, controls, and operational best practices.
  • Ensure projects are billing- and revenue-ready prior to kickoff, reducing downstream rework and financial risk.
  • Partner with Project Managers to align delivery plans with system structure and financial expectations.
PSA Ownership amp; Data Integrity
  • Serve as the internal subject matter expert for Salesforce PSA, supporting Project Managers, delivery leaders, and Accounting.
  • Maintain ongoing PSA data hygiene including time and expense accuracy, WIP, unbilled revenue, billing caps, and project health indicators.
  • Monitor project financial performance and proactively surface risks and anomalies.
  • Support continuous improvement of PSA workflows, reporting, training, and usability as the organization scales.
Team Leadership amp; Development
  • Motivate project teams to work collaboratively and efficiently.
  • Mitigate team conflicts and communication problems.
  • Maintain awareness of team workload and performance while fostering accountability.
Billing Readiness amp; Finance Collaboration
  • Lead pre-billing readiness reviews to ensure invoices are accurate, supported, and compliant with contract terms.
  • Partner with Project Managers to resolve billing exceptions, change orders, and scope impacts prior to invoicing.
  • Serve as the primary operational liaison between Project Management and Accounting for billing, WIP, and revenue coordination.
  • Support month-end close activities by providing accurate project status, reconciliation inputs, and operational insights.
Reporting, Forecasting amp; SOC 2 Enablement
  • Produce and maintain services operational reporting including WIP aging, unbilled revenue, margin performance, and billing readiness.
  • Ensure PSA processes and project data support SOC 2 control requirements such as access controls, change management, and audit trails.
  • Partner with Compliance, Finance, and IT to support SOC 2 evidence collection related to project delivery, billing, and revenue processes.
  • Identify operational gaps or control weaknesses and recommend process improvements to strengthen compliance and scalability.
----------------------------------------------------
Required Skills amp; Qualifications
  • 5+ years of experience in project operations, services operations, PMO, or professional services finance.
  • Strong working knowledge of Professional Services Automation (PSA) tools, ideally Salesforce PSA.
  • Experience supporting T amp;M and Fixed Fee delivery models, including milestones, progress billing, and WIP.
  • Solid understanding of project financials, including budgets, margin, unbilled revenue, and billing controls.
  • Demonstrated ability to collaborate across delivery, finance, compliance, and leadership teams.
  • High attention to detail with a strong systems, process, and control-oriented mindset.
  • Excellent written and verbal communication skills.
Preferred Qualifications
  • Experience in a consulting firm, MSP, or professional services organization.
  • Hands-on involvement in SOC 2 Type I or Type II audits or audit-readiness initiatives.
  • Familiarity with revenue recognition concepts and accounting system integrations.
Benefits
We invest in our people because they are our greatest asset. Our benefits include:
  • Health amp; Wellness: Comprehensive medical, dental, and vision coverage.
  • Future-Ready Retirement: Employer-sponsored 401(k) with company contributions.
  • Security amp; Protection: Company-paid life insurance and disability coverage.
  • Generous PTO: Ample vacation, 8 paid holidays, and a floating holiday.
  • Professional Growth: Access to cutting-edge technologies, certifications, and career development through Microsoft partnerships.
About KiZAN

At KiZAN, we don’t just deliver technology—we transform it into a strategic advantage. As a premier Microsoft Gold Partner and elite provider of Professional and Managed Services, we empower regional, national, and global enterprises to innovate, connect, and thrive. Excellence isn’t optional here, it’s our standard.
Joining KiZAN means stepping into a culture of collaboration, influence, and impact. Here, you don’t just support leadership, you help shape the future

Apply