ZipRecruiter

Log In

1

Service Operations Manager Jobs in Ohio (NOW HIRING)

Flexjet

Cabin Operations Manager

Cleveland, OH · On-site

The role requires an experienced aviation professional with a strong cabin services background ... The Cabin Operations Manager is a visible leader who champions Flexjet's culture, values and ...

Scientific Games

Operations Manager

Solon, OH · On-site

Position Summary The Operations Manager is responsible for overseeing product and/or service ... Directs operations review of cost and service structures, productivity measures and delivery ...

NOVO Health Services

Operations Manager

Ravenna, OH · On-site

NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health ... The Operations Manager will be reporting to the Plant Manager This critical role requires a blend ...

NOVO Health Services

Operations Manager

Ravenna, OH · On-site

NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health ... The Operations Manager will be reporting to the Plant Manager This critical role requires a blend ...

Kinnect

Operations Manager

Cleveland, OH · On-site

$75K - $82K/yr

Manage and monitor MOU process, service level agreements (SLAs), and contracts to assess compliance ... operations management experience, or non-profit management experience including compliance and ...

CVS Health

Operations Manager

Hinckley, OH · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Lakewood, OH

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Springdale, OH · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Berea, OH · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

previous page

Showing results 41-60

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Ohio

Service Operations Manager information

See Ohio salary details

$33.8K

$74.8K

$124.5K

How much do service operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for service operations manager in Ohio is $74,768.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $90,800.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are the most commonly searched types of Service Operations jobs in Ohio?

The most popular types of Service Operations jobs in Ohio are:

What are popular job titles related to Service Operations Manager jobs in Ohio?

For Service Operations Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Ohio look for?

The top searched job categories for Service Operations Manager jobs in Ohio are:

What cities in Ohio are hiring for Service Operations Manager jobs?

Cities in Ohio with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $74,768 per year, or $35.9 per hour.

Sales & Operations Manager

ARCO Home Services

Bedford Heights, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Overview

At Arco Home Services, we take pride in delivering top-tier residential plumbing, heating, cooling, and electrical services. With decades of experience and a commitment to exceptional customer care, we've built a reputation as a trusted name in home services. Our team is dedicated to quality craftsmanship, integrity, and continuous growth-both for our employees and the communities we serve.

Arco is looking for an experienced Sales & Operations Manager to lead and develop our team of skilled service professionals. As a cornerstone of our operations, this role will ensure we continue providing homeowners with outstanding service while driving team success and operational excellence.

What You'll Be Doing:

  • Lead sales and service operations to drive revenue growth, efficiency, and profitability
  • Set clear sales, performance, and operational goals aligned with company objectives
  • Coach technicians on sales effectiveness, customer communication, and service quality
  • Monitor individual and team performance, providing consistent feedback and accountability
  • Ensure exceptional residential service delivery and a positive customer experience
  • Provide field support to technicians to improve close rates, job efficiency, and compliance with standards
  • Analyze sales and operational metrics to identify trends and improvement opportunities
  • Recruit, onboard, and develop high-performing technicians in partnership with the hiring team
  • Foster a culture of accountability, professionalism, teamwork, and continuous improvement

What You'll Bring:

  • 4-5+ years of leadership experience in growing teams and driving revenue.
  • A passion for mentoring, coaching, and driving team success.
  • Proven ability to achieve business goals and maintain high service standards.
  • Excellent communication skills-confident, clear, and decisive.
  • Tech-savvy approach with proficiency in Microsoft Office (Excel, Word, PowerPoint).

Benefits & Perks:

  • Medical, Dental, and Vision Insurance
  • 401(K) Plan with company matching
  • Paid Time Off & Holiday Plan
  • Company-provided life & disability insurance

Join Our Team!

At Arco Home Services, we don't just offer jobs-we build careers. If you're ready to make an impact, lead a talented team, and grow with a company that values your expertise, we want to hear from you!

Employment Type: FULL_TIME

Apply