Service Operations Manager Jobs in Springboro, OH

Shape the Future of Global Operations as our Next Services Operations Manager!
Are you a strategic leader ready to drive operational excellence on a global scale? Trimble is looking for a Global Services Operations Manager to own the end-to-end reverse logistics lifecycle and lead a high-performing team. If you thrive on optimizing complex workflows, leveraging AI-powered automation, and delivering measurable impact across international markets, we want to hear from you!
What Makes This Role Great
In this high-impact leadership position, you will own the entire lifecycle of global service operations, from warranty adjudication to complex reverse logistics. You will be the architect of seamless product dispositions and financial reconciliations, directly influencing organizational cost savings and shaping a world-class service experience for a diverse global network.
Key Exciting Responsibilities

• Lead and develop a multinational team, fostering a culture of continuous improvement while owning critical OKRs and performance management.
• Spearhead the end-to-end administration of warranty cases, service orders, and returns, ensuring audit-ready data governance and precise validation.
• Drive global return inventory performance by optimizing refurbishment cycles, controlling vendor spend, and hitting aggressive margin targets.
• Revolutionize workflows by implementing AI-enabled automation to reduce cycle times, eliminate rework, and streamline escalation paths.
• Partner with cross-functional Sales, Marketing, and Fulfillment teams to resolve product failures and facilitate swift global shipments.

Essential Skills & Experience

• 5+ years of leadership experience in warranty, claims, or reverse logistics management within a global or distributed team environment.
• Proven track record of optimizing complex workflows and using root-cause analysis to drive continuous improvement.
• High proficiency in CRM and ERP systems such as Salesforce and Oracle, with a focus on data-driven decision-making.
• Strong communication and stakeholder management skills to navigate international regulations and diverse organizational interfaces.

Bonus Points For

• Advanced experience in AI-powered process automation and workflow transformation.
• Proficiency in additional languages to support our global colleagues and customers.
• Deep expertise in international export requirements and multi-regional fulfillment strategies.

Logistics
Location: Dayton, Ohio (Onsite)
Travel Requirement: 15%
Why You'll Love Working With Us
At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.
You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."
About Us:
Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.
Global Services Operations Manager, Reverse Logistics, Warranty Management, Supply Chain Operations, People Leadership, Salesforce, Oracle, Process Improvement, Service Operations, Logistics Management.
Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.
Hiring Range
$85,900.00-$118,100.00
Pay Rate Type
Salary
Bonus Eligible?
Yes
Commission Eligible?
No
Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.
How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.
Application Deadline: Applications could be accepted until at least 30 days from the posting date.
At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under "Corporate Governance."
Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.
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