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Service Operations Manager Jobs in Springboro, OH

Baxter

Service Operations Manager

West Chester, OH

$112K - $168K/yr

The SOM reports to the Senior Manager of Service Operations. * Baxter offers dental and medical insurance, paid time off, parental leave, and more! What you'll be doing * Provide direct supervision ...

Trimble

Operations Manager

Dayton, OH · On-site

$85K - $118K/yr

Trimble is looking for a Global Services Operations Manager to own the end-to-end reverse logistics lifecycle and lead a high-performing team. If you thrive on optimizing complex workflows ...

Trak Group

Operations Manager

Vandalia, OH

Operations Manager Location: Vandalia, OH Setting/Hours: 100% Onsite trak group is partnering with ... in a steel service center, industrial, metals, or manufacturing warehouse environment Proven ...

Riverstone Logistics

Operations Manager

Fairborn, OH · On-site

Supporting the General Manager in the meeting and exceeding client service goals * Driving ... Oversee operations and ensure objectives are being met * Act as a Locations point of contact in ...

BrightView

Operations Manager

Monroe, OH · On-site

The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring ... Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction ...

Builders FirstSource

Operations Manager

Vandalia, OH · On-site

PURPOSE Under the general direction of the General Manager, manages multiple operations that ... Monitors existing services and initiates new service options to keep Builders FirstSource ahead of ...

Maid Right

Operations Manager

Springboro, OH · On-site

$16 - $20/hr

As the Operations Manager, you will help drive revenue through customer retention, cleaner training ... Work as a team with customer service representatives and cleaning teams to provide exceptional ...

builders

Operations Manager

Vandalia, OH · On-site

PURPOSE Under the general direction of the General Manager, manages multiple operations that ... Monitors existing services and initiates new service options to keep Builders FirstSource ahead of ...

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All JobsService Operations Manager JobsService Operations Manager Jobs in Springboro, OH

Service Operations Manager information

See Springboro, OH salary details

$31.3K

$69.3K

$115.5K

How much do service operations manager jobs pay per year?

As of Jun 30, 2026, the average yearly pay for service operations manager in Springboro, OH is $69,343.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,900.00 and $84,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

How much is the salary of an operations manager?

The salary of a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in service operations. Understanding and balancing these P's is essential for effective service delivery and operational success.

What does a service operations manager do?

A service operations manager oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements, often using tools like service management software. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

How much should an operations manager get paid?

The average salary for a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior roles with additional responsibilities or certifications can earn higher compensation, and benefits often include bonuses and performance incentives.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Springboro, OH look for? The top searched job categories for Service Operations Manager jobs in Springboro, OH are:
What cities near Springboro, OH are hiring for Service Operations Manager jobs? Cities near Springboro, OH with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Springboro, OH as of June 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 100% In-person job distribution, with an average salary of $69,343 per year, or $33.3 per hour.

Service Operations Manager

Baxter International, Inc.

West Chester, OH • On-site

$112K - $168K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 8 days ago

Baxter International rating

7.7

Company rating: 7.7 out of 10

Based on 110 frontline employees who took The Breakroom Quiz

190th of 527 rated manufacturers

Job description

This is where your work makes a difference.
At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.
Here, you will find more than just a job-you will find purpose and pride.
Job Description
Your Role at Baxter
In this role you will provide direct supervision, leadership, coaching, and daily direction for a multi-site (geographically disbursed) staff. Overall responsibility for training and performance in the areas of safety, customer satisfaction, continuous improvement, achievement of key performance metrics and following all SOPs and work instructions for a technical and customer service focused team.
Your team
  • The SOM reports to the Senior Manager of Service Operations.
  • Baxter offers dental and medical insurance, paid time off, parental leave, and more!
What you'll be doing
  • Provide direct supervision, leadership, and coaching for a multi-site staff (7 to 28 non-exempt and exempt associates) recruiting, hiring, training and developing associates. Perform all personnel-related activities, including hiring, disciplining, developing, coaching, providing work performance evaluation, and termination.
  • Establish reputable working relationships with sales colleagues, as well as with other departments, external customers and suppliers to ensure strategic cross-functional cooperation and success.
  • Conduct biannual/annual performance reviews to ensure performance expectations are set, supervised and executed.
  • Achieve operational results achieving all key performance metrics in the areas of safety, development, customer satisfaction, operations improvements and cost containment to reassess priorities and realign goals.
  • Develop key project plans to justify personnel and equipment requirements and execute to completion.
  • Achieve financial results driving profitability in service revenue through the efficient execution of service resources to complete contract terms and conditions.
  • Direct responsibility for Fee for Service (FFS) generation and meeting set targets while assisting in service revenue retention through the compliance of service contract performance to plan and renewal based on performance and value of service provided.
  • Meet or exceed customer satisfaction through related metrics such as elapsed time, open calls, capital contract compliance, 24-hour repairs, etc. Partner to develop and present quarterly business reviews to customers.
  • Ensure compliance by demonstrating, instructing and monitoring of all federal, state, and local regulations and company policies while supervising to ensure the implementation of all continuous improvement opportunities for all operational processes and standards.
What you'll bring
  • Bachelor's Degree required.
  • 5+ years progressive supervisory experience (related industry preferred).
  • Ability to travel overnight and up to 50% within the geographic assigned area.
  • Proficient digital literacy in Microsoft Office.
  • Proven competence in presenting vision and aligning staff's performance while establishing goals and standards to coach, develop, recognize and reward.
  • Demonstrated ability in building customer relationships, working as a team player, and following-up and following through.
  • Frequently works in environments were biohazards could be present. i.e. Hospitals, Service Centers, and Depots. Must wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing. Gloves supplied include both latex and non-latex materials.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. To that end, this position has a salary range of $112,000 - $168,000 plus an annual incentive bonus. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in role, business line, and geographic/office location.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
US Benefits at Baxter (except for Puerto Rico)
This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Know Your Rights: Workplace Discrimination is Illegal
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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