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Service Operations Manager Jobs in Springfield, OH

gesmv

Federal Operations Manager

Dayton, OH · On-site

The Manager will lead staff, ensure high-quality service delivery, develop relationships with ... Oversee operations and performance of all federal contract sites to ensure compliance with federal ...

gesmv

Federal Operations Manager

Dayton, OH · On-site

The Manager will lead staff, ensure high-quality service delivery, develop relationships with ... Oversee operations and performance of all federal contract sites to ensure compliance with federal ...

Aliniti

Operations Manager

Dayton, OH · On-site

Operations Manager - Commercial Cleaning Operations Sonshine Cleaning | Dayton, OH Sonshine Cleaning is a locally owned commercial cleaning and facility services company serving offices, medical ...

Trak Group

Operations Manager

Vandalia, OH · On-site

Operations Manager Location: Vandalia, OH Setting/Hours: 100% Onsite trak group is partnering with ... in a steel service center, industrial, metals, or manufacturing warehouse environment Proven ...

SavATree LLC

Operations Manager

Dayton, OH

$75K/yr

... service and maintain operational excellence. What a Day is Like * Coordinate and manage branch ... logistics, including scheduling field personnel and equipment, managing inventory, and overseeing ...

builders

Operations Manager

Vandalia, OH

$70K - $80K/yr

... Manager, manages multiple operations that control the flow of materials both to and from the ... Monitors existing services and initiates new service options to keep Builders FirstSource ahead of ...

Builders FirstSource

Operations Manager

Vandalia, OH · On-site

$70K - $80K/yr

... Manager, manages multiple operations that control the flow of materials both to and from the ... Monitors existing services and initiates new service options to keep Builders FirstSource ahead of ...

Ulta Beauty, Inc.

Operations Manager

Beavercreek, OH

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Ulta Beauty, Inc.

Operations Manager

Beavercreek, OH · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Ulta Beauty, Inc.

Operations Manager

Beavercreek, OH · On-site

$60 - $90/hr

Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ... operational challenges, merchandise needs, and competitive landscape for their store. #J-18808 ...

Ulta Beauty

Operations Manager

Beavercreek, OH · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

AVI Foodsystems

Operations Manager

Huber Heights, OH

... Operations Manager, Full-Time. Founded in 1960, AVI Foodsystems has evolved into one of the most ... Providing comprehensive food services with a focus on the highest quality and freshest ingredients ...

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Service Operations Manager information

See Springfield, OH salary details

$32K

$70.8K

$118K

How much do service operations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for service operations manager in Springfield, OH is $70,839.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $86,000.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Springfield, OH?

For Service Operations Manager jobs in Springfield, OH, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Springfield, OH look for?

The top searched job categories for Service Operations Manager jobs in Springfield, OH are:

What cities near Springfield, OH are hiring for Service Operations Manager jobs?

Cities near Springfield, OH with the most Service Operations Manager job openings:

Service Operations Manager jobs near you

Customer Service Operations Manager

Mt. Washington Pediatric Hospital

Dayton, OH • On-site

$90 - $110/hr

Other

Medical, Dental, Vision, Retirement

Posted 2 days ago

New

Mt. Washington Pediatric Hospital rating

7.8

Company rating: 7.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

197th of 1,065 rated hospitals

Job description

  • Location 2122 WINNERS CIR,Dayton, OH, 45404,United States

At Norwood Medical, the work you do matters.

Every precision component we manufacture plays a role in helping surgeons perform procedures that improve and save lives around the world. From robotic-assisted surgery to minimally invasive medical technologies, our products are trusted in operating rooms where quality and precision make a difference.

Norwood Medical is seeking a Customer Service Operations Manager to lead customer order management and operational coordination in a fast-paced manufacturing environment. This is a working-manager role, combining hands-on responsibility with functional leadership.

The ideal candidate is customer-focused, highly organized, and comfortable balancing customer needs with operational capacity and business priorities.

Responsibilities include but are not limited to:

Manage customer purchase orders, sales orders, order changes, and delivery commitments.

Serve as a primary point of contact for customers regarding orders, schedules, delivery status, and escalations.

Partner with Planning, Operations, Sales, and other departments to coordinate order fulfillment.

Identify delivery risks and proactively communicate changes and recovery plans to customers.

Lead resolution of customer complaints, order issues, and escalations.

Provide day-to-day direction, support, and coaching to Customer Operations team members.

Monitor open orders, customer requirements, and delivery performance.

Support customer meetings and cross-functional initiatives.

Identify and implement process improvements that improve order accuracy, customer responsiveness, and operational efficiency.

Serve as a subject matter expert for customer order management and fulfillment processes.

Skills:

Bachelor's degree in Business, Supply Chain, Operations, or related field preferred; equivalent experience considered.

5+ years of experience in customer service, order management, supply chain, planning, operations, or manufacturing.

Previous experience leading, mentoring, or coordinating the work of others.

Experience with ERP systems and customer order management systems.

Strong Microsoft Office skills, particularly Excel and Outlook.

Excellent communication, organization, problem-solving, and decision-making skills.

Strong attention to detail and commitment to order accuracy.

Ability to manage multiple priorities in a fast-paced environment.

Ability to work effectively across departments and communicate professionally with customers.

Customer-focused approach with the ability to balance customer expectations with operational requirements.

What You Bring:

Team Mentality: Contribute to a team-focused environment and support shared goals.

Collaborative: Promote a culture of teamwork where we help each other learn and meet shared goals.

Communication: Share information clearly, listen to understand, resolve issues through open dialogue, and use communication tools to stay connected. Must be able to read, write, and conduct business in English with or without reasonable accommodation.

What You Will Get:

Medical, dental, vision, and prescription benefits starting the last day of the month.

Employee Assistance Programs providing financial advice, personal and group therapy, and related support.

College tuition assistance program available after 6 months of employment.

A safety-focused workplace.

Numerous avenues for personal and professional growth through training and upward movement within Norwood.

401(k) savings plans.

Voluntary benefits and employee discounts.

All eligible candidates must pass the following pre-employment screenings before they can be hired to Norwood:

Background screening.

Norwood is committed to a diverse and inclusive workplace. Norwood is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, sexual orientation, protected veteran status, disability, age or other legally protected status. All qualified individuals are encouraged to apply.

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What Mt. Washington Pediatric Hospital employees say

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