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Service Operations Manager Jobs in Carroll, OH (NOW HIRING)

Reco Equipment Inc

Operations Manager

Columbus, OH · On-site

Our product lines are supported by Parts & Service departments at each branch location. For more ... The Operations Manager is a hands-on leader responsible for the daily operations and growth of a ...

Stratos Wealth Partners

Operations Manager

Columbus, OH · On-site

$75K - $85K/yr

This individual brings demonstrated leadership capability, advanced client service expertise, and a proven ability to onboard and manage complex client relationships while driving operational ...

Stratos

Operations Manager

Columbus, OH · On-site

$75 - $85/hr

This individual brings demonstrated leadership capability, advanced client service expertise, and a proven ability to onboard and manage complex client relationships while driving operational ...

New

Eckart Supply

Operations Manager

Grove City, OH · On-site

OPERATIONS MANAGER We are seeking an experienced Operations Manager to lead daily operational ... Medical, Dental, and Vision insurance after 30 days * 401K match after one year of service * Paid ...

Eckart

Operations Manager

Grove City, OH · On-site

OPERATIONS MANAGER We are seeking an experienced Operations Manager to lead daily operational ... Medical, Dental, and Vision insurance after 30 days * 401K match after one year of service * Paid ...

Eckart

Operations Manager

Grove City, OH

Description OPERATIONS MANAGER We are seeking an experienced Operations Manager to lead daily ... Medical, Dental, and Vision insurance after 30 days * 401K match after one year of service * Paid ...

MPW

Operations Manager

Hebron, OH

Hands-on leadership experience managing field teams in emergency response, industrial services, construction, utilities, military operations, or disaster recovery environments. * Strong operational ...

Liberty Tire Recycling

Operations Manager

Hebron, OH · On-site

Liberty Tire Recycling is a high-growth company and the premier provider of tire recycling services ... The Operations Manager is responsible for overseeing the day-to-day operations at the site. This ...

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Service Operations Manager information

See Carroll, OH salary details

$32.9K

$72.9K

$121.5K

How much do service operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for service operations manager in Carroll, OH is $72,938.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,600.00 and $88,600.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What cities near Carroll, OH are hiring for Service Operations Manager jobs?

Cities near Carroll, OH with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Carroll, OH as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $72,938 per year, or $35.1 per hour.

Regional Service Operations Manager

Ohio Machinery Company

Columbus, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 5 days ago

Job description

Description
Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career -see what opportunities await today!
Summary:
The Regional Service Operations Manager reports directly to the Director, Power & Energy Product Support Operations and works with the Product Support Sales Manager, New Engines Sales Managers, Parts Sales & Operations Supervisor, other company management and staff departments to ensure attainment of Branch, Division and corporate goals.
Essential Functions and Responsibilities:
  • Manages a minimum of three (3) Equipment & Power System Division Service Center and/or Equipment & Power System Division Field Service Center.
  • Manages general accounting functions for the branch and controls budget in line with forecasts, objectives and overall company policies. Develops and controls all shop and field service budgets in line with forecasts, objectives and overall company policies.
  • Projects long- and short-range forecasts, objectives and action plans related to product support to achieve Sales, Gross Profit and PADE objectives.
  • Selects, supervises and develops the necessary labor to maintain a functional Product Support Department in line with the overall Company policies and forecasts.
  • Develops and supervise execution of an annual training program for the Product Support Department.
  • Provides and maintains adequate, neat and safe offices, workshop(s), yards, vehicles, tools and other facilities required by the Product Support Department to provide the agreed product support standards.
  • Assists in developing Service & Parts sales promotion programs.
  • Maintain exceptional customer relations.
  • Maintains high-quality cooperation and communication with all company departments.
  • Establishes, directs and reviews the paper flow and processes.
  • Working with Product Support Development Group with rebuilds practices, repair practices and Flat Total pricing.
  • Requests and implements capital investment for Service & Parts.
  • Provides necessary Technical Communication function for branch.
  • Monitors Dealer warranty cost and claim performance, providing summary reports for management review.
  • Responsible for planning and maintenance of all company facilities.
  • Responsible for maintaining good manufacture and supplier relations.
  • Responsible for the safety of all branch personnel.
  • Continuous Improvement (CPS) and Key Performance Indicator (KPI).

Minimum Skills and Qualifications:
  • High school diploma or equivalent. Two- or Four-year degree preferred.
  • Five (5) years equipment Dealership supervisory experience within Service.
  • Management experience in budgeting, customer contact in a service environment, and working as a team player in an interdepartmental operation. Must have strong business acumen to manage location profit/loss performance.
  • Must be highly motivated, with excellent leadership skills, superior communication skills along with good organizational skills.

Employee Benefits:
  • 401(k): Match and Employer Discretionary Contribution.
  • Health Insurance: Two options available, including an HSA health insurance option with a dollar-for-dollar match up to $1,200.00 per year.
  • Dental & Vision Insurance: Comprehensive coverage options.
  • Financial Access: Credit Union membership is available.
  • Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability.
  • Educational Opportunities: Scholarship for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation.

Physical Requirements:
Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.
EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor

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