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Service Operations Jobs (NOW HIRING)

Albertsons

Service Operations Manager

Fort Worth, TX · On-site

Position Summary The Service Operations Manager leads front-end operations and service departments to deliver an exceptional customer experience, drive sales performance, and ensure operational ...

LVT

Service Operations Manager

Provo, UT

ABOUT THIS ROLE The Service Operations team's mission is to drive the strategy, processes, and initiatives that enable LVT's Customer Experience teams to deliver a world-class experience. Reporting ...

Albertsons

Service Operations Manager

Dallas, TX · On-site

Position Summary The Service Operations Manager leads front-end operations and service departments to deliver an exceptional customer experience, drive sales performance, and ensure operational ...

ACCESS

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Service Operations Leader

Wrightstown, WI · On-site

$100K/yr

Labor Efficiency Ratio (LER), gross profit, service contract growth, and operational scalability are yours. This is a high-ownership, player-coach role. You will start inside the work -- stabilizing ...

Stark Tech

Service Operations Mgr

Tonawanda, NY · On-site

$93K - $155K/yr

Job Requirements The Service Operations Manager must have the ability to ensure high-level customer satisfaction and company profitability through customer consultation, technician leadership ...

Albertsons

Service Operations Assistant

Alexandria, LA · On-site

Job Summary The Service Operations Assistant supports the Service Operations Manager and store leadership by assisting with frontend operations, administrative tasks, scheduling support, and customer ...

LVT

Service Operations Analyst

American Fork, UT · On-site

ABOUT THIS ROLE The Service Operations team's mission is to drive the strategy, processes, and initiatives that enable LVT's Customer Experience teams to deliver a world-class experience. Reporting ...

Albertsons

Service Operations Assistant

Plano, TX · On-site

Position Summary The Service Operations Assistant supports Front-End leadership in driving efficient, customer-focused store operations. This role ensures smooth execution of front-end processes ...

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All JobsService Operations Jobs

Service Operations information

See salary details

$35.5K

$78.6K

$131K

How much do service operations jobs pay per year?

As of Jun 9, 2026, the average yearly pay for service operations in the United States is $78,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $95,500.00 per year, depending on experience, location, and employer.

What is Service Operations?

Service Operations refers to the management and optimization of processes that deliver services to customers. This role focuses on ensuring that service delivery is efficient, consistent, and meets quality standards. It involves coordinating teams, streamlining workflows, managing customer interactions, and using data to improve service performance. Service Operations is essential in industries such as IT, hospitality, and customer support, where high-quality service is a key competitive advantage.

What are some common challenges faced by professionals in Service Operations and how can they be addressed?

Professionals in Service Operations often encounter challenges such as managing high customer expectations, coordinating across multiple departments, and adapting to shifting priorities in a fast-paced environment. To address these, it's important to foster strong communication skills, use data-driven tools for workflow management, and prioritize continuous process improvement. Developing a collaborative approach with both internal teams and external clients can significantly enhance service delivery and job satisfaction.

What are the key skills and qualifications needed to thrive in Service Operations, and why are they important?

To thrive in Service Operations, you need strong analytical abilities, process optimization skills, and a background in business operations or a related field. Familiarity with service management platforms like ServiceNow, ITIL certifications, and workflow automation tools is highly beneficial. Excellent problem-solving, communication, and leadership skills help drive team effectiveness and foster customer satisfaction. These competencies are crucial for ensuring efficient service delivery, minimizing downtime, and continuously improving operational performance.

What is the difference between Service Operations vs Customer Service Representative?

AspectService OperationsCustomer Service Representative
Required CredentialsTypically a high school diploma or equivalent; some roles may prefer certifications in operations or businessHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, call centers, or on-site at client locationsCall centers, retail stores, or online support platforms
Employer & Industry UsageUsed across industries like logistics, tech, and manufacturing for managing service processesCommon in retail, telecom, and hospitality sectors for direct customer interaction

Service Operations roles focus on managing and optimizing service delivery processes within organizations, often involving coordination and logistics. Customer Service Representatives primarily handle direct interactions with customers, addressing inquiries and resolving issues. While both roles aim to enhance customer satisfaction, Service Operations is more process-oriented, whereas Customer Service Representatives focus on individual customer interactions.

More about Service Operations jobs
What cities are hiring for Service Operations jobs? Cities with the most Service Operations job openings:
What are the most commonly searched types of Service Operations jobs? The most popular types of Service Operations jobs are:
What states have the most Service Operations jobs? States with the most job openings for Service Operations jobs include:
What job categories do people searching Service Operations jobs look for? The top searched job categories for Service Operations jobs are:
Service Operations jobs near you
Infographic showing various Service Operations job openings in the United States as of May 2026, with employment types broken down into 89% Full Time, 7% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $78,645 per year, or $37.8 per hour.

Service Operations Manager

Titan Mechanical & Plumbing

Manassas, VA • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 18 days ago

Job description

Salary:

ServiceOperations Manager Commercial & Multifamily HVAC and Plumbing

Job Description

Titan Mechanical & Plumbing, Inc is currently looking for a ServiceOperations Manager toleadour growing Service Division. This positionis responsible forleading the daily operations, growth, and profitability of the commercial and multifamily HVAC and plumbing service division. This roledirects andoversees field technicians, dispatch, supervisors, and support staff to ensure exceptional customer service, operational efficiency, safety compliance, and strong financial performance.

Responsibilities

  • Hire,leadand develop technicians, dispatchers, supervisors, and support staff
  • Oversee daily service operations for commercial and multifamily clients
  • Ensure fast, high-quality response to service calls, maintenance, repairs, and emergencies
  • Coordinate with SalesTeamonaccuracy ofproposalsand maintenance agreements
  • Supports ongoing construction operationsand internal customers
  • Build strong relationships with property managers, facility managers, and ownership groups
  • Develop and forecastlaborrequirementsfor service operations
  • Drive revenue growth, gross margin, productivity,andrecurringpreventativemaintenance agreements
  • Develop andImprove processes, accountability, communication, and team performance
  • Maintain a strong safety culture and ensure compliance standards are met
  • Supervise and direct HVAC technicians to effectively perform equipment repair, start-up, and operation.
  • Supervise and direct Plumbing Service Technicians toeffectively troubleshoot and solve complex customer issues.
  • Ensure tools, servicevans,and uniforms are clean, well kept, andmaintained.
  • Ensure vehicle & tool stock levels areoptimal.
  • Solve technical problems beyond normal operations capabilities. Initiate, analyze, recommend, and communicate solutions to technicians and management.
  • Review reports.
  • Work in a safe manner daily and ensure that all safety measures are always taken.
  • Passion for teaching, learning, and sharing knowledge.
  • Moderate lifting.
  • Ability to self-schedule on occasion and work independently asrequired.
  • Drive company culture of quality, customerserviceand safety through-out work force

Qualifications

  • 10+ years of leadership experience in HVAC, plumbing, mechanical service, or related trades
  • Strong knowledge of commercial and multifamily service operations
  • Experience managing technicians and field service teams
  • Proven ability to lead people, solve problems, and drive performance
  • Experience with dispatch/service software
  • Experience with Service Titan platform a plus
  • Proficientwith computers and able to learn company software.
  • Strong communicationand customer relationship skills
  • Financial acumen with budgeting, labor management, and P&L accountability
  • Highly motivated to achieve goals and excellence.

Benefits

  • Competitive Salary
  • Health/Dental/Vision Insurance
  • Continuing Educationassistance
  • 401(k) with 4% company match
  • Eligibility for a performance-based bonus tied to individual and company results