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Service Operations Jobs (NOW HIRING)

Kone AB

Service Operations Coordinator

Garner, NC · On-site

Are you ready to make your next career move tojoin our team as our Service Operations Coordinator for KONE Americas? This role will support our Southeast District branches, and will sit at one of ...

Milton CAT

Service Operations Coordinator

Batavia, NY · On-site

$26.44 - $31.25/hr

Overview Milton CAT is seeking a reliable Service Operations Coordinator to support our earthmoving shop operations and work closely with the Shop Supervisor. In this role, you'll help coordinate ...

Milton CAT

Service Operations Coordinator

Batavia, NY · On-site

$26.44 - $31.25/hr

Milton CAT is seeking a reliable Service Operations Coordinator to support our earthmoving shop operations and work closely with the Shop Supervisor. In this role, you'll help coordinate service ...

SSA Group

Food Service Operations Manager

Columbus, OH · On-site

$55K - $65K/yr

Food Service Operations Manager Who are we : SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue ...

Cleveland Clinic

Food Service Operations

Canton, OH · On-site

$15 - $18.44/hr

When we do everything in service of our patients and caregivers, no detail gets ignored, and Mercy Hospital understands that part of staying well is keeping up with nutritional needs. As a Patient ...

ZT Automotive

Service Operations Advisor

Houston, TX · On-site

Job Type Full-time Description ZT Automotive is seeking a driven, professional Service Operations Advisor to support our Service Department through structured customer communication, intelligent ...

Cummins

Sr. Specialist - Service Operations

Seattle, WA · Hybrid

We are looking for a talented Senior Specialist - Service Operations to join our team specializing in Engineering for our Cummins Inc. facility in Seattle, WA. Cummins acquired First Mode in 2025, a ...

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Service Operations information

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$35.5K

$78.6K

$131K

How much do service operations jobs pay per year?

As of Aug 10, 2026, the average yearly pay for service operations in the United States is $78,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $95,500.00 per year, depending on experience, location, and employer.

What is service operations?

Service Operations refers to the management and optimization of processes that deliver services to customers. This role focuses on ensuring that service delivery is efficient, consistent, and meets quality standards. It involves coordinating teams, streamlining workflows, managing customer interactions, and using data to improve service performance. Service Operations is essential in industries such as IT, hospitality, and customer support, where high-quality service is a key competitive advantage.

Is service operations a high paying job?

Service operations roles can offer competitive salaries, especially with experience, certifications, and management responsibilities. Salaries vary by industry, location, and company size, but they generally provide a solid income compared to entry-level positions in customer service or support roles.

What are some common challenges faced by professionals in service operations and how can they be addressed?

Professionals in Service Operations often encounter challenges such as managing high customer expectations, coordinating across multiple departments, and adapting to shifting priorities in a fast-paced environment. To address these, it's important to foster strong communication skills, use data-driven tools for workflow management, and prioritize continuous process improvement. Developing a collaborative approach with both internal teams and external clients can significantly enhance service delivery and job satisfaction.

What are the key skills and qualifications needed to thrive in service operations, and why are they important?

To thrive in Service Operations, you need strong analytical abilities, process optimization skills, and a background in business operations or a related field. Familiarity with service management platforms like ServiceNow, ITIL certifications, and workflow automation tools is highly beneficial. Excellent problem-solving, communication, and leadership skills help drive team effectiveness and foster customer satisfaction. These competencies are crucial for ensuring efficient service delivery, minimizing downtime, and continuously improving operational performance.

What are 5 careers in service operations?

Five careers in service operations include Service Operations Manager, Customer Service Supervisor, Field Service Technician, Service Coordinator, and Operations Analyst. These roles involve managing service delivery, coordinating teams, analyzing performance metrics, and ensuring customer satisfaction, often requiring skills in communication, problem-solving, and familiarity with service management tools.

What is the difference between Service Operations vs Customer Service Representative?

AspectService OperationsCustomer Service Representative
Required CredentialsTypically a high school diploma or equivalent; some roles may prefer certifications in operations or businessHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, call centers, or on-site at client locationsCall centers, retail stores, or online support platforms
Employer & Industry UsageUsed across industries like logistics, tech, and manufacturing for managing service processesCommon in retail, telecom, and hospitality sectors for direct customer interaction

Service Operations roles focus on managing and optimizing service delivery processes within organizations, often involving coordination and logistics. Customer Service Representatives primarily handle direct interactions with customers, addressing inquiries and resolving issues. While both roles aim to enhance customer satisfaction, Service Operations is more process-oriented, whereas Customer Service Representatives focus on individual customer interactions.

More about Service Operations jobs
What cities are hiring for Service Operations jobs? Cities with the most Service Operations job openings:
What are the most commonly searched types of Service Operations jobs? The most popular types of Service Operations jobs are:
What states have the most Service Operations jobs? States with the most job openings for Service Operations jobs include:
What job categories do people searching Service Operations jobs look for? The top searched job categories for Service Operations jobs are:
Service Operations jobs near you
Infographic showing various Service Operations job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $78,645 per year, or $37.8 per hour.

Service Operations Analyst

Lutron Electronics Co., Inc

Center Valley, PA • On-site

Full-time

Re-posted 2 days ago

Lutron Electronics rating

8.6

Company rating: 8.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

27th of 156 rated electronics manufacturers

Job description

Overview
Lutron has an immediate opening for a Service Operations Analyst to support our Service Organization at the Annex office location in Center Valley, PA. This role will provide leadership with actionable, data-backed insights to improve organizational performance (customer experience and service effectiveness). This role focuses on removing customer friction, improving service quality, and enabling customer self-service by operationalizing analytics into quality improvement projects and intuitive self-service initiatives. This is a newly created position designed to support growth and elevate service delivery.
Responsibilities
  • Deliver actionable, data-driven insights to leadership to enhance service performance and decision-making.
  • Analyze customer interactions, sentiment, and behavior to identify friction points and unmet needs.
  • Prioritize improvement initiatives based on customer sentiment and business impact.
  • Identify and analyze frequent customer support needs and trends to inform service strategies.
  • Translate analytics into operational improvements, including quality initiatives and self-service solutions.
  • Analyze cost-of-service data to identify opportunities for efficiency and quality improvements.
  • Partner closely with Service Technology and Data Science teams to build and leverage data infrastructure.
  • Support initiatives that make it easier for customers to find answers and resolve issues efficiently reducing unnecessary contacts as a result of improved clarity and experience.
  • Present insights and recommendations clearly to stakeholders at various levels.

Qualifications
  • Bachelors degree required.
  • Minimum cumulative 3.00 GPA required.
  • Minimum 5 years work experience in service operations, customer support required. analytics/business insights, or a related field required.
  • Demonstrated experience with tools like Power BI, advanced Excel, etc. required.
  • Proven skill in leveraging customer sentiment analysis and cost-of-service modeling to prioritize initiatives based on business impact, effort, and customer experience preferred.

Lutron Electronics' position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.
Lutron Electronics is an Equal Opportunity - Affirmative Action - Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics
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