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Service Operations Jobs in Raleigh, NC (NOW HIRING)

Established Glass Services Provider

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Service Operations Coordinator

Raleigh, NC · On-site

$20 - $24/hr

We are looking for a motivated and organized Service Operations Coordinator to join our team and be the first point of contact for our valued customers. In this role, you will be responsible for ...

Urgent

Established Glass Services Provider

Be Seen First

Service Operations Coordinator

Raleigh, NC · On-site

$20 - $24/hr

We are looking for a motivated and organized Service Operations Coordinator to join our team and be the first point of contact for our valued customers. In this role, you will be responsible for ...

Urgent

Established Glass Services Provider

Be Seen First

Service Operations Coordinator

Raleigh, NC · On-site

$20 - $24/hr

We are looking for a motivated and organized Service Operations Coordinator to join our team and be the first point of contact for our valued customers. In this role, you will be responsible for ...

Urgent

Kone AB

Service Operations Coordinator

Garner, NC

Are you ready to make your next career move tojoin our team as our Service Operations Coordinator for KONE Americas? This role will support our Southeast District branches, and will sit at one of ...

Lumos

Service Operations Specialist

Fuquay Varina, NC · On-site

Lumos is looking for Service Operations Technicians to bring the future of connectivity to our customers. In this role, you'll be responsible for installing, testing, and maintaining services and ...

Conflux Systems

Service Operations Coordinator

Cary, NC · On-site

This role partners with customers and cross-functional teams to proactively schedule, track, and adjust planned activities while maintaining high service standards in a dynamic healthcare environment.

Spgi

Manager II, IT Service Operations

Raleigh, NC · Hybrid

Grade Level (for internal use): 12 S&P Global Market Intelligence The role: Manager, IT Service Operations The Location: NYC or Raleigh, NC (hybrid 2 days per week onsite) We are seeking an ...

Posted today

S&P Global

Manager II, IT Service Operations

Raleigh, NC · Hybrid

Grade Level (for internal use): 12 S&P Global Market Intelligence The role: Manager, IT Service Operations The Location: NYC or Raleigh, NC (hybrid 2 days per week onsite) We are seeking an ...

Posted today

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All JobsService Operations JobsService Operations Jobs in Raleigh, NC

Service Operations information

See Raleigh, NC salary details

$34.5K

$76.4K

$127.3K

How much do service operations jobs pay per year?

As of Aug 5, 2026, the average yearly pay for service operations in Raleigh, NC is $76,445.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,300.00 and $92,800.00 per year, depending on experience, location, and employer.

What is service operations?

Service Operations refers to the management and optimization of processes that deliver services to customers. This role focuses on ensuring that service delivery is efficient, consistent, and meets quality standards. It involves coordinating teams, streamlining workflows, managing customer interactions, and using data to improve service performance. Service Operations is essential in industries such as IT, hospitality, and customer support, where high-quality service is a key competitive advantage.

Is service operations a high paying job?

Service operations roles can offer competitive salaries, especially with experience, certifications, and management responsibilities. Salaries vary by industry, location, and company size, but they generally provide a solid income compared to entry-level positions in customer service or support roles.

What are some common challenges faced by professionals in service operations and how can they be addressed?

Professionals in Service Operations often encounter challenges such as managing high customer expectations, coordinating across multiple departments, and adapting to shifting priorities in a fast-paced environment. To address these, it's important to foster strong communication skills, use data-driven tools for workflow management, and prioritize continuous process improvement. Developing a collaborative approach with both internal teams and external clients can significantly enhance service delivery and job satisfaction.

What are the key skills and qualifications needed to thrive in service operations, and why are they important?

To thrive in Service Operations, you need strong analytical abilities, process optimization skills, and a background in business operations or a related field. Familiarity with service management platforms like ServiceNow, ITIL certifications, and workflow automation tools is highly beneficial. Excellent problem-solving, communication, and leadership skills help drive team effectiveness and foster customer satisfaction. These competencies are crucial for ensuring efficient service delivery, minimizing downtime, and continuously improving operational performance.

What are 5 careers in service operations?

Five careers in service operations include Service Operations Manager, Customer Service Supervisor, Field Service Technician, Service Coordinator, and Operations Analyst. These roles involve managing service delivery, coordinating teams, analyzing performance metrics, and ensuring customer satisfaction, often requiring skills in communication, problem-solving, and familiarity with service management tools.

What is the difference between Service Operations vs Customer Service Representative?

AspectService OperationsCustomer Service Representative
Required CredentialsTypically a high school diploma or equivalent; some roles may prefer certifications in operations or businessHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, call centers, or on-site at client locationsCall centers, retail stores, or online support platforms
Employer & Industry UsageUsed across industries like logistics, tech, and manufacturing for managing service processesCommon in retail, telecom, and hospitality sectors for direct customer interaction

Service Operations roles focus on managing and optimizing service delivery processes within organizations, often involving coordination and logistics. Customer Service Representatives primarily handle direct interactions with customers, addressing inquiries and resolving issues. While both roles aim to enhance customer satisfaction, Service Operations is more process-oriented, whereas Customer Service Representatives focus on individual customer interactions.

What are the most commonly searched types of Service Operations jobs in Raleigh, NC? The most popular types of Service Operations jobs in Raleigh, NC are:
What are popular job titles related to Service Operations jobs in Raleigh, NC? For Service Operations jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Operations jobs in Raleigh, NC look for? The top searched job categories for Service Operations jobs in Raleigh, NC are:
Service Operations jobs near you
Infographic showing various Service Operations job openings in Raleigh, NC as of July 2026, with employment types broken down into 87% Full Time, 11% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $76,445 per year, or $36.8 per hour.

Service Operations Coordinator

Established Glass Services Provider

Raleigh, NC • On-site

Urgent

$20 - $24/hr

Full-time

PTO

Posted 9 days ago

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Job description

Job Title: Dispatcher Coordinator

Company: Established Glass Services Provider

Location: Youngsville, NC

Job Type: Full-Time

Schedule: Monday to Friday, 8:00 Am - 5:00 Pm or 8:00 Am - 4:00 Pm

Job Summary

Our company is a leading provider of commercial and residential glass services in Raleigh, Wake Forest, and the surrounding areas. We are committed to excellence and uphold a standard of integrity bound by fairness, honesty, and personal responsibility. We are looking for a motivated and organized Service Operations Coordinator to join our team and be the first point of contact for our valued customers. In this role, you will be responsible for managing incoming calls, scheduling appointments, and coordinating our team of skilled technicians to ensure we continue to provide the quality service we are known for.

Key Responsibilities

  • Answering Phones: Professionally handle a high volume of inbound calls from customers requesting quotes, information, and service for a variety of glass and windshield needs, including commercial and residential doors, windows, and custom mirrors.
  • Scheduling & Dispatching: Efficiently schedule service appointments and dispatch technicians to job sites, optimizing routes to maximize productivity and ensure timely service.
  • Customer Service: Provide accurate quotes, explain our services, and address customer inquiries and concerns with a positive and helpful attitude that reflects our commitment to our customers' interests.
  • Data Entry: Accurately enter customer information, job details, and scheduling notes into our company database.
  • Coordination: Act as the central communication hub between customers, technicians, and management to ensure a smooth workflow from the initial call to job completion.
  • Follow-Up: Conduct follow-up calls to ensure customer satisfaction and schedule any necessary follow-up appointments.

Qualifications & Skills

  • Experience: Previous experience in a dispatching, customer service, or scheduling role is highly preferred. Experience in the glass, construction, or a similar trade industry is a major plus!
  • Communication: Excellent verbal and written communication skills with a clear and professional phone manner.
  • Tech-Savvy: Proficient in using computers, including MS Office and scheduling software. Ability to learn new software quickly is essential.
  • Organizational Skills: Strong ability to multitask, prioritize tasks effectively, and manage time in a dynamic environment.
  • Problem-Solving: A resourceful and proactive approach to resolving scheduling conflicts and customer issues.
  • Team Player: A positive attitude and the ability to work collaboratively with our team of technicians and office staff.

Why Join our team?

We are a fast-growing company looking to hire employees to grow along with us. We value our employees and offer a supportive and friendly work environment. We provide:

  • Competitive compensation (salary + performance bonuses)
  • Full-time, stable employment
  • Opportunities for career growth
  • On-the-job training and support

If you are a detail-oriented and customer-focused individual with a passion for organization, we encourage you to apply!

Company Description

We are a leading provider of commercial and residential glass services in the greater Raleigh, NC area, built on a reputation for excellence and integrity. We are a fast-growing company looking for dedicated professionals to join our supportive team.