ZipRecruiter

Log In

1

Service Operations Jobs in Raleigh, NC (NOW HIRING)

Hitachi

Manager Field Service Operations

Raleigh, NC · On-site

No Service Field Operations Manager - Hitachi Energy NAM Grid Integration Hitachi Energy Grid Integration is hiring a Service Field Operations Manager to support our growing North America Service ...

Studycast

Manager of Customer Service Operations

Raleigh, NC · On-site

$130.30K/yr

Core Sound Imaging is seeking a high-impact Manager of Customer Service Operations who is equal parts team builder, data analyst, process engineer, and customer champion. We are looking for a leader ...

SPC Mechanical

HVAC Service Manager

Zebulon, NC

Manage daily service operations including scheduling, dispatch coordination, and emergency response * Provide technical assistance and decision-making support to technicians in the field * Ensure ...

next page

Showing results 1-20

People also search for

All JobsService Operations JobsService Operations Jobs in Raleigh, NC

Service Operations information

See Raleigh, NC salary details

$34.5K

$76.4K

$127.3K

How much do service operations jobs pay per year?

As of May 30, 2026, the average yearly pay for service operations in Raleigh, NC is $76,445.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,300.00 and $92,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Service Operations, and why are they important?

To thrive in Service Operations, you need strong analytical abilities, process optimization skills, and a background in business operations or a related field. Familiarity with service management platforms like ServiceNow, ITIL certifications, and workflow automation tools is highly beneficial. Excellent problem-solving, communication, and leadership skills help drive team effectiveness and foster customer satisfaction. These competencies are crucial for ensuring efficient service delivery, minimizing downtime, and continuously improving operational performance.

What are some common challenges faced by professionals in Service Operations and how can they be addressed?

Professionals in Service Operations often encounter challenges such as managing high customer expectations, coordinating across multiple departments, and adapting to shifting priorities in a fast-paced environment. To address these, it's important to foster strong communication skills, use data-driven tools for workflow management, and prioritize continuous process improvement. Developing a collaborative approach with both internal teams and external clients can significantly enhance service delivery and job satisfaction.

What is Service Operations?

Service Operations refers to the management and optimization of processes that deliver services to customers. This role focuses on ensuring that service delivery is efficient, consistent, and meets quality standards. It involves coordinating teams, streamlining workflows, managing customer interactions, and using data to improve service performance. Service Operations is essential in industries such as IT, hospitality, and customer support, where high-quality service is a key competitive advantage.

What is the difference between Service Operations vs Customer Service Representative?

AspectService OperationsCustomer Service Representative
Required CredentialsTypically a high school diploma or equivalent; some roles may prefer certifications in operations or businessHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, call centers, or on-site at client locationsCall centers, retail stores, or online support platforms
Employer & Industry UsageUsed across industries like logistics, tech, and manufacturing for managing service processesCommon in retail, telecom, and hospitality sectors for direct customer interaction

Service Operations roles focus on managing and optimizing service delivery processes within organizations, often involving coordination and logistics. Customer Service Representatives primarily handle direct interactions with customers, addressing inquiries and resolving issues. While both roles aim to enhance customer satisfaction, Service Operations is more process-oriented, whereas Customer Service Representatives focus on individual customer interactions.

What are the most commonly searched types of Service Operations jobs in Raleigh, NC? The most popular types of Service Operations jobs in Raleigh, NC are:
What are popular job titles related to Service Operations jobs in Raleigh, NC? For Service Operations jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Operations jobs in Raleigh, NC look for? The top searched job categories for Service Operations jobs in Raleigh, NC are:
Service Operations jobs near you
Service Operations Coordinator

Service Operations Coordinator

Conflux Systems

Cary, NC • On-site

Full-time

Posted 3 days ago

Job description

Hybrid (3 Days Office)
The Planned Activity Project Manager is responsible for coordinating and managing preventative maintenance and mandatory update activities to ensure contractual compliance and on-time completion. This role partners with customers and cross-functional teams to proactively schedule, track, and adjust planned activities while maintaining high service standards in a dynamic healthcare environment.
Responsibilities
  • Manage all preventative maintenance and mandatory updates aligned with contracts and due dates.
  • Coordinate end-to-end scheduling of planned activities, including proactive customer outreach.
  • Track engagement milestones, identify risks, and take corrective actions to ensure timely completion.
  • Collaborate with customers and internal teams to adjust schedules based on changing priorities.
  • Ensure customer readiness, including room availability and milestone adherence.
  • Research, document, and deliver regular progress and action reports to stakeholders.
Qualifications
  • Bachelor's degree or equivalent professional experience required.
  • Demonstrated ability to manage semi-complex to complex projects and identify critical paths.
  • Strong analytical skills to interpret less clearly defined issues and drive solutions independently.
  • Excellent verbal and written communication skills.
  • Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
  • Experience with project coordination, milestone tracking, and stakeholder management.
  • Knowledge of SAP is a plus.

Apply