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Service Operations Jobs in Raleigh, NC (NOW HIRING)

American Scale Company

Branch Operations Manager

Bailey, NC · On-site

$85K - $95K/yr

This role is responsible for overseeing service delivery, technician performance, operational efficiency, and customer satisfaction while supporting the growth of KSS products and services within the ...

SPC Mechanical

HVAC Service Manager

Zebulon, NC · On-site

Manage daily service operations including scheduling, dispatch coordination, and emergency response * Provide technical assistance and decision-making support to technicians in the field * Ensure ...

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All JobsService Operations JobsService Operations Jobs in Raleigh, NC

Service Operations information

See Raleigh, NC salary details

$34.5K

$76.5K

$127.3K

How much do service operations jobs pay per year?

As of Jun 20, 2026, the average yearly pay for service operations in Raleigh, NC is $76,450.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,300.00 and $92,800.00 per year, depending on experience, location, and employer.

What is Service Operations?

Service Operations refers to the management and optimization of processes that deliver services to customers. This role focuses on ensuring that service delivery is efficient, consistent, and meets quality standards. It involves coordinating teams, streamlining workflows, managing customer interactions, and using data to improve service performance. Service Operations is essential in industries such as IT, hospitality, and customer support, where high-quality service is a key competitive advantage.

What are some common challenges faced by professionals in Service Operations and how can they be addressed?

Professionals in Service Operations often encounter challenges such as managing high customer expectations, coordinating across multiple departments, and adapting to shifting priorities in a fast-paced environment. To address these, it's important to foster strong communication skills, use data-driven tools for workflow management, and prioritize continuous process improvement. Developing a collaborative approach with both internal teams and external clients can significantly enhance service delivery and job satisfaction.

What are the key skills and qualifications needed to thrive in Service Operations, and why are they important?

To thrive in Service Operations, you need strong analytical abilities, process optimization skills, and a background in business operations or a related field. Familiarity with service management platforms like ServiceNow, ITIL certifications, and workflow automation tools is highly beneficial. Excellent problem-solving, communication, and leadership skills help drive team effectiveness and foster customer satisfaction. These competencies are crucial for ensuring efficient service delivery, minimizing downtime, and continuously improving operational performance.

What is the role of service operations?

Service operations involve managing and coordinating the delivery of services to ensure efficiency, quality, and customer satisfaction. This role typically includes overseeing processes, optimizing workflows, and utilizing tools like service management software to meet organizational goals.

What is the difference between Service Operations vs Customer Service Representative?

AspectService OperationsCustomer Service Representative
Required CredentialsTypically a high school diploma or equivalent; some roles may prefer certifications in operations or businessHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, call centers, or on-site at client locationsCall centers, retail stores, or online support platforms
Employer & Industry UsageUsed across industries like logistics, tech, and manufacturing for managing service processesCommon in retail, telecom, and hospitality sectors for direct customer interaction

Service Operations roles focus on managing and optimizing service delivery processes within organizations, often involving coordination and logistics. Customer Service Representatives primarily handle direct interactions with customers, addressing inquiries and resolving issues. While both roles aim to enhance customer satisfaction, Service Operations is more process-oriented, whereas Customer Service Representatives focus on individual customer interactions.

What jobs in the US pay 300,000 a year?

In service operations, high-paying roles such as senior operations managers, director-level positions, or specialized consultants can earn $300,000 or more annually, especially with extensive experience, advanced certifications, and leadership responsibilities. These roles often require strong analytical skills, strategic planning, and experience managing large teams or complex processes.

What job makes $10,000 a month without a degree?

In service operations, high-paying roles such as sales managers, operations managers, or business development managers can earn $10,000 or more per month, often requiring strong leadership, communication skills, and experience rather than a formal degree. These positions typically involve overseeing teams, optimizing processes, and using tools like CRM software, with some roles offering performance-based bonuses that boost income significantly.

Is operations a high paying job?

Service operations roles can offer competitive salaries, especially with experience, certifications, and management responsibilities. Salaries vary by industry, location, and company size, but many operations positions provide above-average pay compared to entry-level roles.
What are the most commonly searched types of Service Operations jobs in Raleigh, NC? The most popular types of Service Operations jobs in Raleigh, NC are:
What are popular job titles related to Service Operations jobs in Raleigh, NC? For Service Operations jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Operations jobs in Raleigh, NC look for? The top searched job categories for Service Operations jobs in Raleigh, NC are:
Service Operations jobs near you

Service Operations Manager

Siemens Energy, Inc.

Selma, NC • On-site

Full-time

Medical, Retirement, PTO

Posted 11 days ago

Siemens Energy rating

8.2

Company rating: 8.2 out of 10

Based on 84 frontline employees who took The Breakroom Quiz

94th of 418 rated machine equipment manufacturers

Job description

A Snapshot of Your Day:
As the Service Operations Finance Leader at our Selma Service and warehouse facility, you will be a true commercial partner to the Field Service and Spare Parts Operations Managers-shaping strategy, driving performance, and enabling sustainable growth. A typical day includes leading site accounting operations, ensuring compliance with US GAAP and SOX, and translating financial results into clear insights that guide operational decisions.
You will lead the order management/finance team, drive process improvements and operational excellence, and strengthen business continuity through robust controls, effective forecasting, and disciplined cash management.
How You'll Make an Impact
  • Own site-level accounting operations, including month-end/year-end close, A/P, and A/R, ensuring compliance with US GAAP, SOX, and internal policies.
  • Partner with Field Service and Spare Parts Operations leaders to improve profitability, cash conversion, and productivity while supporting long-term value creation.
  • Support major CapEx investments, ramp-up activities, and productivity initiatives through business cases, tracking, and benefits realization.
  • Provide data-driven insights and recommendations to enable operational decisions, cost reduction, and margin improvement; evaluate and challenge capital investment proposals.
  • Lead, mentor, and develop the site finance team, fostering accountability, continuous improvement, and alignment with Transformers Americas' finance strategy.
  • Optimize financial processes and systems (SAP and related tools) and collaborate with Operations, Supply Chain, and other functions to align financial plans with business objectives.
What You Bring
  • Bachelor's degree in Finance, Accounting, or related field; Master's degree (e.g., MBA) preferred. CPA (or equivalent) is a plus.
  • 10+ years of progressive finance/accounting experience, including leadership responsibility; experience in manufacturing, service, or plant environments preferred.
  • Strong capability in financial management, cost accounting, budgeting/forecasting, internal controls, and variance analysis.
  • Proficiency with SAP and financial reporting tools, with strong analytical and problem-solving skills and the ability to translate data into actionable insights.
  • A people-first leader with a track record of developing talent and driving measurable business impact.
  • Excellent communication and stakeholder management skills, with the ability to influence teams, peers, senior leaders, and cross-functional partners.

About the Team
Grid Technologies
Our Grid Technology division enables a reliable, sustainable, and digital grid. The power grid is the backbone of the energy transition. Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high voltage switchgears and transformers, and digital grid technology.
At Siemens Energy we value collaboration, integrity, and excellence. You'll be part of a team that thrives on innovation and strategic planning, contributing to impactful projects that shape our future.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
Rewards -
• placeholder (update based on applicable policy)
• Career growth and development opportunities; supportive work culture
• Company paid Health and wellness benefits
• Paid Time Off and paid holidays
• 401K savings plan with company match
• Family building benefits
• Parental leave
https://jobs.siemens-energy.com/jobs
Equal Employment Opportunity Statement
Siemens Energy and Siemens Gamesa Renewable Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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