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Service Operations Jobs in Raleigh, NC (NOW HIRING)

Grace Federal Solutions LLC

Food Service Worker II

Durham, NC · On-site

$14.50 - $17.75/hr

Durham, NC Position Summary Grace Federal Solutions, LLC is seeking dependable, customer-focused Food Service Workers II to support daily food service operations in a fast-paced dining environment.

Grace Federal Solutions LLC

Food Service Worker II

Durham, NC · On-site

$14.50 - $17.75/hr

Durham, NC Position Summary Grace Federal Solutions, LLC is seeking dependable, customer-focused Food Service Workers II to support daily food service operations in a fast-paced dining environment.

NVA

Hospital Operations Manager

Durham, NC · On-site

$60K - $80K/yr

You will oversee the planning and coordination of hospital operations while creating a supportive ... Experience in a hospital, retail, or service-based industry setting in positions of increased ...

Bowlero

Restaurant & Operations Manager

Cary, NC · On-site

$55/hr

Continually hone our operational execution; schedule staffing levels to meet your center's needs ... Your guest service sensibility is as strong as your interpersonal and communication skills. You're ...

Conflux Systems

Customer Service Representative

Cary, NC · On-site

$15.75 - $21.25/hr

The Customer Service Representative is a dynamic, non-call center role focused on delivering a ... field and operations teams to manage changing priorities and time-sensitive workloads.

Bowlero

Restaurant & Operations Manager

Durham, NC · On-site

$55K - $65K/yr

Continually hone our operational execution; schedule staffing levels to meet your center's needs ... Your guest service sensibility is as strong as your interpersonal and communication skills. You're ...

Vir Healthway

Customer Service Representative

Cary, NC · On-site

$16.25 - $22.25/hr

The Customer Service Representative is a dynamic, non-call center role focused on delivering a ... field and operations teams to manage changing priorities and time-sensitive workloads.

Technical Source

Sr Operations Specialist

Raleigh, NC · On-site

As a Senior Operations Specialist - Strategic Initiatives, you will lead critical efforts within the Services Operations team to translate strategic objectives into actionable plans that deliver ...

Zenopa

Field Service Technician

Raleigh, NC · On-site

$60K - $100K/yr

Support service operations by providing calibration and/or preventive maintenance of general laboratory and process equipment. Repair of HEPA filtered devices, including Biological Safety Cabinets ...

Thompson Buick GMC Cadillac

Service Valet Greeter

Raleigh, NC · On-site

$13.50 - $16.75/hr

Operational Hub: Act as the liaison, communicating clearly and effectively with Service Advisors and Technicians to coordinate customer needs. * Service Drive Excellence: Maintain a consistently ...

Pro-Serv Food Equipment

Service Coordinator

Raleigh, NC · On-site

$17 - $20/hr

Position Overview We are seeking a highly organized and proactive Service Coordinator to join our operations team. This role is the central hub for ensuring that service orders are received ...

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All JobsService Operations JobsService Operations Jobs in Raleigh, NC

Service Operations information

See Raleigh, NC salary details

$34.5K

$76.4K

$127.3K

How much do service operations jobs pay per year?

As of Aug 6, 2026, the average yearly pay for service operations in Raleigh, NC is $76,445.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,300.00 and $92,800.00 per year, depending on experience, location, and employer.

What is service operations?

Service Operations refers to the management and optimization of processes that deliver services to customers. This role focuses on ensuring that service delivery is efficient, consistent, and meets quality standards. It involves coordinating teams, streamlining workflows, managing customer interactions, and using data to improve service performance. Service Operations is essential in industries such as IT, hospitality, and customer support, where high-quality service is a key competitive advantage.

Is service operations a high paying job?

Service operations roles can offer competitive salaries, especially with experience, certifications, and management responsibilities. Salaries vary by industry, location, and company size, but they generally provide a solid income compared to entry-level positions in customer service or support roles.

What are some common challenges faced by professionals in service operations and how can they be addressed?

Professionals in Service Operations often encounter challenges such as managing high customer expectations, coordinating across multiple departments, and adapting to shifting priorities in a fast-paced environment. To address these, it's important to foster strong communication skills, use data-driven tools for workflow management, and prioritize continuous process improvement. Developing a collaborative approach with both internal teams and external clients can significantly enhance service delivery and job satisfaction.

What are the key skills and qualifications needed to thrive in service operations, and why are they important?

To thrive in Service Operations, you need strong analytical abilities, process optimization skills, and a background in business operations or a related field. Familiarity with service management platforms like ServiceNow, ITIL certifications, and workflow automation tools is highly beneficial. Excellent problem-solving, communication, and leadership skills help drive team effectiveness and foster customer satisfaction. These competencies are crucial for ensuring efficient service delivery, minimizing downtime, and continuously improving operational performance.

What are 5 careers in service operations?

Five careers in service operations include Service Operations Manager, Customer Service Supervisor, Field Service Technician, Service Coordinator, and Operations Analyst. These roles involve managing service delivery, coordinating teams, analyzing performance metrics, and ensuring customer satisfaction, often requiring skills in communication, problem-solving, and familiarity with service management tools.

What is the difference between Service Operations vs Customer Service Representative?

AspectService OperationsCustomer Service Representative
Required CredentialsTypically a high school diploma or equivalent; some roles may prefer certifications in operations or businessHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, call centers, or on-site at client locationsCall centers, retail stores, or online support platforms
Employer & Industry UsageUsed across industries like logistics, tech, and manufacturing for managing service processesCommon in retail, telecom, and hospitality sectors for direct customer interaction

Service Operations roles focus on managing and optimizing service delivery processes within organizations, often involving coordination and logistics. Customer Service Representatives primarily handle direct interactions with customers, addressing inquiries and resolving issues. While both roles aim to enhance customer satisfaction, Service Operations is more process-oriented, whereas Customer Service Representatives focus on individual customer interactions.

What are the most commonly searched types of Service Operations jobs in Raleigh, NC? The most popular types of Service Operations jobs in Raleigh, NC are:
What are popular job titles related to Service Operations jobs in Raleigh, NC? For Service Operations jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Operations jobs in Raleigh, NC look for? The top searched job categories for Service Operations jobs in Raleigh, NC are:
Service Operations jobs near you
Infographic showing various Service Operations job openings in Raleigh, NC as of July 2026, with employment types broken down into 87% Full Time, 11% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $76,445 per year, or $36.8 per hour.

Director, Manufacturing Operations

Bell and Howell

Durham, NC • On-site

Full-time

Re-posted 4 days ago

Bell And Howell rating

7.0

Company rating: 7.0 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

116th of 156 rated electronics manufacturers

Job description

About Bell and Howell
Bell and Howell delivers technology-driven Automation Services and Automation Solutions that help businesses optimize performance, reduce downtime, and improve customer experiences.
Our Automation Services bring a dedicated team of expert mechatronic service engineers completely covering North America and backed by our Integrated 360™ advanced technology enabling remote repair, diagnostics, automated SmartOps Dispatch™ and 24/7/365 technical assistance for our clients. We provide a comprehensive and certified level of support for thousands of diversified clients.
Our Automated Solutions product portfolio consists of next-generation equipment delivering best-in-class performance enhancing workflow efficiency and elevating customer experiences across multiple markets including retail, pharmaceuticals, packaging, mail production, ecommerce and manufacturing - all backed by the best service in the industry.
Position Title: Director, Manufacturing Operations
Location: Durham, NC
Job Summary:
The Director, Manufacturing Operations is responsible for the overall leadership, performance, and strategic direction of Bell and Howell's manufacturing operations, including Manufacturing Engineering, Integration, Assembly, Production Operations, and Continuous Improvement activities.
Reporting directly to the Chief Financial Officer and serving as a key member of the leadership team, this position is accountable for achieving operational and financial objectives through the effective management of manufacturing resources, inventory, labor, quality, productivity, capital investments, and continuous improvement initiatives.
The Director partners closely with Finance, Supply Chain, Engineering, Quality, Service Operations, and Executive Leadership to ensure manufacturing operations support the company's strategic growth objectives while delivering exceptional customer satisfaction, operational excellence, and profitability.
Essential Duties and Responsibilities:
Manufacturing Leadership & Operational Excellence
  • Lead all manufacturing operations, including Manufacturing Engineering, Integration, Assembly, Testing, and Production activities.
  • Develop and execute short- and long-term manufacturing strategies aligned with company goals and financial objectives.
  • Establish operational goals, performance metrics, and accountability measures to drive safety, quality, delivery, productivity, and cost performance.
  • Ensure manufacturing resources, staffing levels, equipment, and processes support customer demand and business requirements.
  • Lead Lean Manufacturing, continuous improvement, and operational excellence initiatives throughout the organization.
  • Promote a culture of accountability, ownership, teamwork, safety, and continuous improvement.

Financial Leadership & Business Performance
  • Own manufacturing financial performance, including labor productivity, manufacturing costs, inventory management, and operational efficiency.
  • Develop, manage, and monitor annual operating budgets and capital expenditure plans.
  • Identify and execute cost reduction initiatives while maintaining quality and customer service standards.
  • Monitor and improve key financial and operational metrics, including:

    • Labor efficiency
    • Manufacturing absorption
    • Inventory turns
    • Cost of quality
    • Scrap and rework
    • Manufacturing cycle time
    • On-time delivery
    • Working capital performance

  • Partner with Finance to support forecasting, budgeting, variance analysis, and strategic planning activities.
  • Evaluate capital equipment investments and manufacturing technologies to maximize productivity and return on investment.

Manufacturing Engineering & New Product Introduction
  • Partner with Engineering and Product Development teams during design reviews to improve manufacturability, quality, reliability, and cost effectiveness.
  • Lead manufacturing readiness activities for new product introductions, acquisitions, and strategic partnerships.
  • Develop manufacturing plans including workflow design, labor content, tooling requirements, facility layout, and production strategies.
  • Evaluate make-versus-buy decisions and support sourcing strategies that optimize cost and operational performance.
  • Ensure manufacturing processes, assembly methods, testing procedures, and product documentation are established and maintained.

Quality, Safety & Compliance
  • Ensure compliance with all company policies, quality standards, safety regulations, and operational procedures.
  • Partner with Quality and Engineering teams to drive root cause analysis, corrective actions, and continuous quality improvement.
  • Establish and maintain effective manufacturing controls, inspections, testing procedures, and quality systems.
  • Foster a safe working environment and maintain a strong safety culture throughout the organization.

Inventory, Supply Chain & Customer Support
  • Partner with Supply Chain leadership to optimize inventory levels, material availability, supplier performance, and working capital.
  • Support Sales, Service Operations, and Customer Support teams to ensure customer commitments are achieved.
  • Resolve manufacturing-related customer concerns and implement corrective actions as needed.
  • Participate in Sales, Inventory, and Operations Planning (SIOP) activities to align manufacturing capacity with business demand.

Talent Development & Organizational Leadership
  • Lead, coach, mentor, and develop manufacturing managers, supervisors, engineers, technicians, and production personnel.
  • Build organizational capability through workforce planning, succession planning, and employee development initiatives.
  • Establish performance expectations and hold teams accountable for results.
  • Coordinate technical training, leadership development, and continuous improvement education programs.
  • Foster employee engagement and maintain a positive, high-performance work environment.

Continuous Improvement
  • Identify opportunities to improve productivity, reduce waste, improve quality, and streamline operations.
  • Lead operational improvement projects that support growth, scalability, and profitability.
  • Develop and implement best practices across manufacturing operations.

Supervisory Responsibilities: Direct: Up to 35, or as required by the business
Competencies (Skills, Knowledge and Abilities):
  • Strong manufacturing and operational leadership capabilities.
  • Strong financial and business acumen.
  • Ability to analyze operational and financial data and translate insights into actionable business decisions.
  • Excellent communication, presentation, and executive-level influencing skills.
  • Strong project management, planning, and organizational abilities.
  • Ability to drive change and lead continuous improvement initiatives.
  • Experience with ERP/MRP systems, manufacturing analytics, and operational reporting tools.
  • Strong problem-solving, decision-making, and leadership skills.

Education and Experience:
  • Bachelor's Degree in Engineering, Manufacturing, Operations Management, Industrial Engineering, Business Administration, or a related field.
  • Master's degree preferred.
  • Minimum of 10 years of progressive manufacturing leadership experience.
  • Minimum of 5 years leading managers, engineers, supervisors, and cross-functional operational teams.
  • Experience managing operational budgets, capital expenditures, and manufacturing financial performance.

Travel:
  • This position requires some travel in the United States and Canada.

Physical Requirements:
  • Ability to work in both office and manufacturing environments.
  • Ability to walk manufacturing facilities and inspect operations regularly.
  • Ability to operate standard office equipment and computer systems.
  • Ability to occasionally lift up to 25 pounds.
  • Ability to travel as business needs require.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on an individual's qualifications, ability and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state or local law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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