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Service Operations Jobs in Raleigh, NC (NOW HIRING)

Zenopa

Field Service Technician

Raleigh, NC · On-site

$60K - $100K/yr

Support service operations by providing calibration and/or preventive maintenance of general laboratory and process equipment. Repair of HEPA filtered devices, including Biological Safety Cabinets ...

Thompson Buick GMC Cadillac

Service Valet Greeter

Raleigh, NC · On-site

$13.50 - $16.75/hr

Operational Hub: Act as the liaison, communicating clearly and effectively with Service Advisors and Technicians to coordinate customer needs. * Service Drive Excellence: Maintain a consistently ...

Grace Federal Solutions LLC

Food Service Worker II

Durham, NC · On-site

$14.50 - $17.75/hr

This role supports daily operations by ensuring facilities meet cleanliness and health standards while providing dependable service across the campus. Position Overview: We are seeking a reliable and ...

Grace Federal Solutions LLC

Food Service Worker II

Durham, NC · On-site

$14.50 - $17.75/hr

This role supports daily operations by ensuring facilities meet cleanliness and health standards while providing dependable service across the campus. Position Overview: We are seeking a reliable and ...

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All JobsService Operations JobsService Operations Jobs in Raleigh, NC

Service Operations information

See Raleigh, NC salary details

$34.5K

$76.4K

$127.3K

How much do service operations jobs pay per year?

As of Jul 16, 2026, the average yearly pay for service operations in Raleigh, NC is $76,445.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,300.00 and $92,800.00 per year, depending on experience, location, and employer.

What is Service Operations?

Service Operations refers to the management and optimization of processes that deliver services to customers. This role focuses on ensuring that service delivery is efficient, consistent, and meets quality standards. It involves coordinating teams, streamlining workflows, managing customer interactions, and using data to improve service performance. Service Operations is essential in industries such as IT, hospitality, and customer support, where high-quality service is a key competitive advantage.

What are some common challenges faced by professionals in Service Operations and how can they be addressed?

Professionals in Service Operations often encounter challenges such as managing high customer expectations, coordinating across multiple departments, and adapting to shifting priorities in a fast-paced environment. To address these, it's important to foster strong communication skills, use data-driven tools for workflow management, and prioritize continuous process improvement. Developing a collaborative approach with both internal teams and external clients can significantly enhance service delivery and job satisfaction.

What are the key skills and qualifications needed to thrive in Service Operations, and why are they important?

To thrive in Service Operations, you need strong analytical abilities, process optimization skills, and a background in business operations or a related field. Familiarity with service management platforms like ServiceNow, ITIL certifications, and workflow automation tools is highly beneficial. Excellent problem-solving, communication, and leadership skills help drive team effectiveness and foster customer satisfaction. These competencies are crucial for ensuring efficient service delivery, minimizing downtime, and continuously improving operational performance.

What is the role of service operations?

Service operations involve managing and coordinating the delivery of services to ensure efficiency, quality, and customer satisfaction. This role typically includes overseeing processes, optimizing workflows, and utilizing tools like service management software to meet organizational goals.

What is the difference between Service Operations vs Customer Service Representative?

AspectService OperationsCustomer Service Representative
Required CredentialsTypically a high school diploma or equivalent; some roles may prefer certifications in operations or businessHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, call centers, or on-site at client locationsCall centers, retail stores, or online support platforms
Employer & Industry UsageUsed across industries like logistics, tech, and manufacturing for managing service processesCommon in retail, telecom, and hospitality sectors for direct customer interaction

Service Operations roles focus on managing and optimizing service delivery processes within organizations, often involving coordination and logistics. Customer Service Representatives primarily handle direct interactions with customers, addressing inquiries and resolving issues. While both roles aim to enhance customer satisfaction, Service Operations is more process-oriented, whereas Customer Service Representatives focus on individual customer interactions.

What are 5 careers in operations?

Careers in operations include roles such as Operations Manager, Supply Chain Analyst, Logistics Coordinator, Quality Assurance Specialist, and Production Supervisor. These positions involve managing processes, optimizing workflows, and ensuring efficiency within organizations, often requiring skills in project management and familiarity with tools like ERP systems.

Is operations a high paying job?

Service operations roles can offer competitive salaries, especially with experience, certifications, and in larger organizations. Salaries vary based on industry, location, and level of responsibility, but many operations positions provide a solid income and opportunities for advancement.

What jobs pay 4000 a week without a degree?

In service operations, high-paying roles such as sales managers, technical support supervisors, or logistics coordinators can earn around $4,000 weekly, often requiring experience, strong communication skills, and industry knowledge rather than a degree. These positions may involve managing teams, overseeing operations, or working in fast-paced environments, with some earning bonuses or commissions that boost income to this level.
What are the most commonly searched types of Service Operations jobs in Raleigh, NC? The most popular types of Service Operations jobs in Raleigh, NC are:
What are popular job titles related to Service Operations jobs in Raleigh, NC? For Service Operations jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Operations jobs in Raleigh, NC look for? The top searched job categories for Service Operations jobs in Raleigh, NC are:
Service Operations jobs near you
Field Service Technician

Field Service Technician

Zenopa

Raleigh, NC • On-site

$60K - $100K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 14 days ago

Job description

As a Service Technician you must be organized, an effective communicator (both written & oral), and qualified to provide services in calibration/instrumentation and preventative maintenance. This role may be under the tutelage of our Training & Technical Manager for advancement and work with cross-functional internal teams.

Location: Primary service area would be within the RTP, NC.

Responsibilities may include the following and other duties may be assigned:
Support service operations by providing calibration and/or preventive maintenance of general laboratory and process equipment.
Repair of HEPA filtered devices, including Biological Safety Cabinets, Clean Benches, Chemical Fume Hoods and Cleanrooms.
Additional services are to be provided as trained for, including but not limited to: Decontamination, Laboratory Equipment Repair and Calibration, Balance and Scale Calibration.

Qualifications/Requirements:
Minimum high school diploma or GED.
NSF or CETA or NEBB Qualification (Preferred)
Technical College graduates and PMEL are preferred.
Maintain a valid driver’s license with good driving record.
Computer literate
Proficient in all Microsoft Office suites.
Understand and follow written and verbal instructions.
Familiar with ASQ, NSF Ansi 49, or CETA RCCP
Adept in electronics & electrical.

Company Description

Zenopa is a service organisation that provides flexible, rapid and effective recruitment solutions to our clients. We specialise in the commercial side of the healthcare industry, and recruit for various markets including, Pharmaceutical, Medical, Scientific, Animal Health, Dental, Engineering, Consumer Health, and Medical Communications. Zenopa has an excellent reputation spanning over 25 years, being awarded 'Great Place to Work' four years in a row, and is one of the leading recruitment agencies. Based in High Wycombe, Buckinghamshire and Charlotte, NC the company has demonstrated fantastic growth over the past 10 years.