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Service Operations Jobs in Raleigh, NC (NOW HIRING)

Jj

Operations Supervisor, PSC

Raleigh, NC · Remote

Customer Service Operations Job Category: People Leader All Job Posting Locations: Charlotte, North Carolina, United States, Dallas, Texas, United States, Horsham, Pennsylvania, United States of ...

NVA

Hospital Operations Manager

Durham, NC · On-site

$60K - $80K/yr

You will oversee the planning and coordination of hospital operations while creating a supportive ... Experience in a hospital, retail, or service-based industry setting in positions of increased ...

Conflux Systems

Customer Service Representative

Cary, NC · On-site

$15.75 - $21.25/hr

The Customer Service Representative is a dynamic, non-call center role focused on delivering a ... field and operations teams to manage changing priorities and time-sensitive workloads.

Bowlero

Restaurant & Operations Manager

Cary, NC · On-site

$55/hr

Continually hone our operational execution; schedule staffing levels to meet your center's needs ... Your guest service sensibility is as strong as your interpersonal and communication skills. You're ...

Vir Healthway

Customer Service Representative

Cary, NC

$16.25 - $22.25/hr

The Customer Service Representative is a dynamic, non-call center role focused on delivering a ... field and operations teams to manage changing priorities and time-sensitive workloads.

Crateandbarrel

Team Leader, Operations

Durham, NC

Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable * Focus on ...

ZP Group

Lead Remittance Operations Associate

Durham, NC · Hybrid

$23 - $30/hr

Piper Companies is seeking a Lead Remittance Operations Associate to support disbursement processing within a fast‐paced financial services environment. The Lead Remittance Operations Associate ...

Zenopa

Field Service Technician

Raleigh, NC · On-site

$60K - $100K/yr

Support service operations by providing calibration and/or preventive maintenance of general laboratory and process equipment. Repair of HEPA filtered devices, including Biological Safety Cabinets ...

Thompson Buick GMC Cadillac

Service Valet Greeter

Raleigh, NC · On-site

$13.50 - $16.75/hr

Operational Hub: Act as the liaison, communicating clearly and effectively with Service Advisors and Technicians to coordinate customer needs. * Service Drive Excellence: Maintain a consistently ...

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Service Operations information

See Raleigh, NC salary details

$34.5K

$76.4K

$127.3K

How much do service operations jobs pay per year?

As of May 30, 2026, the average yearly pay for service operations in Raleigh, NC is $76,445.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,300.00 and $92,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Service Operations, and why are they important?

To thrive in Service Operations, you need strong analytical abilities, process optimization skills, and a background in business operations or a related field. Familiarity with service management platforms like ServiceNow, ITIL certifications, and workflow automation tools is highly beneficial. Excellent problem-solving, communication, and leadership skills help drive team effectiveness and foster customer satisfaction. These competencies are crucial for ensuring efficient service delivery, minimizing downtime, and continuously improving operational performance.

What are some common challenges faced by professionals in Service Operations and how can they be addressed?

Professionals in Service Operations often encounter challenges such as managing high customer expectations, coordinating across multiple departments, and adapting to shifting priorities in a fast-paced environment. To address these, it's important to foster strong communication skills, use data-driven tools for workflow management, and prioritize continuous process improvement. Developing a collaborative approach with both internal teams and external clients can significantly enhance service delivery and job satisfaction.

What is Service Operations?

Service Operations refers to the management and optimization of processes that deliver services to customers. This role focuses on ensuring that service delivery is efficient, consistent, and meets quality standards. It involves coordinating teams, streamlining workflows, managing customer interactions, and using data to improve service performance. Service Operations is essential in industries such as IT, hospitality, and customer support, where high-quality service is a key competitive advantage.

What is the difference between Service Operations vs Customer Service Representative?

AspectService OperationsCustomer Service Representative
Required CredentialsTypically a high school diploma or equivalent; some roles may prefer certifications in operations or businessHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, call centers, or on-site at client locationsCall centers, retail stores, or online support platforms
Employer & Industry UsageUsed across industries like logistics, tech, and manufacturing for managing service processesCommon in retail, telecom, and hospitality sectors for direct customer interaction

Service Operations roles focus on managing and optimizing service delivery processes within organizations, often involving coordination and logistics. Customer Service Representatives primarily handle direct interactions with customers, addressing inquiries and resolving issues. While both roles aim to enhance customer satisfaction, Service Operations is more process-oriented, whereas Customer Service Representatives focus on individual customer interactions.

What are the most commonly searched types of Service Operations jobs in Raleigh, NC? The most popular types of Service Operations jobs in Raleigh, NC are:
What are popular job titles related to Service Operations jobs in Raleigh, NC? For Service Operations jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Operations jobs in Raleigh, NC look for? The top searched job categories for Service Operations jobs in Raleigh, NC are:
Service Operations jobs near you
Contact Center Operations Generalist, Technical Manager

Contact Center Operations Generalist, Technical Manager

Deloitte

Raleigh, NC • On-site

Other

Posted 22 days ago

Deloitte rating

8.1

Company rating: 8.1 out of 10

Based on 86 frontline employees who took The Breakroom Quiz

59th of 138 rated financial services

Job description

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on May 31, 2026.


Work You'll Do

As a Contact Center Operations Generalist, you will lead contact center operations transformation and optimization programs for our clients. You will bring deep contact center operations expertise and strong familiarity with leading CCaaS platforms (e.g., Five9, Amazon Connect, Genesys, NICE) to help clients design, implement, and improve modern service capabilities across voice and digital channels. You will also help clients adopt AI-enabled service operations (e.g., agent assist, summarization, knowledge search, intelligent routing, quality automation) with a focus on measurable performance outcomes and appropriate governance.

The Team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required:

  • 8+ years of experience in contact center operations, customer service operations, and/or contact center transformation (consulting and/or industry)
  • Experience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE)
  • Experience partnering with Workforce Management and Quality teams to improve forecasting, scheduling, adherence/occupancy, calibration, and coaching programs
  • Experience enabling AI-powered service operations (e.g., agent assist, summarization, knowledge search, intelligent routing, quality automation), including adoption, measurement, and controls (privacy/PII, monitoring, escalation)
  • Bachelor's Degree in Computer Science, Engineering or equivalent work experience
  • Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred:

  • Experience with WEM/QM/WFM suites (e.g., recording, quality, coaching, performance dashboards) in enterprise contact center environments
  • Experience with omnichannel and digital service strategies that improve containment/deflection and reduce repeat contacts
  • Experience with speech/text analytics or voice-of-customer programs that drive operational improvements tied to KPI outcomes
  • Experience establishing AI governance and operational runbooks for contact center use cases (human-in-the-loop, monitoring, auditability)
  • Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,800 to $241,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#Customer_US

#SS_US

Qualifications:

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on May 31, 2026.


Work You'll Do

As a Contact Center Operations Generalist, you will lead contact center operations transformation and optimization programs for our clients. You will bring deep contact center operations expertise and strong familiarity with leading CCaaS platforms (e.g., Five9, Amazon Connect, Genesys, NICE) to help clients design, implement, and improve modern service capabilities across voice and digital channels. You will also help clients adopt AI-enabled service operations (e.g., agent assist, summarization, knowledge search, intelligent routing, quality automation) with a focus on measurable performance outcomes and appropriate governance.

The Team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required:

  • 8+ years of experience in contact center operations, customer service operations, and/or contact center transformation (consulting and/or industry)
  • Experience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE)
  • Experience partnering with Workforce Management and Quality teams to improve forecasting, scheduling, adherence/occupancy, calibration, and coaching programs
  • Experience enabling AI-powered service operations (e.g., agent assist, summarization, knowledge search, intelligent routing, quality automation), including adoption, measurement, and controls (privacy/PII, monitoring, escalation)
  • Bachelor's Degree in Computer Science, Engineering or equivalent work experience
  • Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred:

  • Experience with WEM/QM/WFM suites (e.g., recording, quality, coaching, performance dashboards) in enterprise contact center environments
  • Experience with omnichannel and digital service strategies that improve containment/deflection and reduce repeat contacts
  • Experience with speech/text analytics or voice-of-customer programs that drive operational improvements tied to KPI outcomes
  • Experience establishing AI governance and operational runbooks for contact center use cases (human-in-the-loop, monitoring, auditability)
  • Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,800 to $241,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#Customer_US

#SS_US

Education:Bachelor's DegreeEmployment Type:

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