Director Service Operations Jobs in Raleigh, NC (NOW HIRING)

Summary: Responsible for overseeing Service Operations in the dealership(s). The Service Operations Director is responsible for operations, profitability, performance results, overseeing department management, and customer satisfaction in Service Operations.

Supervisory Responsibilities: This job has direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

• Works to improve operations in the Service departments.
• Oversees hiring and discipline decisions in Service departments
• Works closely with all department heads in the dealership
• Plans and implements successful Service Operations
• Assesses the service department operations.
• Works with Service department managers to improve operations, performance, profitability.
• Oversees training and supervision of Service Operations management and employees
• Oversees pricing and inventory in service departments.
• Oversees gross profit and related departmental expenses.
• Conducts daily, weekly, and monthly meetings.
• Approves schedules for department employees and managers.
• Works to motivate department employees and managers.
• Maintains good working relationship with factory(s).
• Attends required manager meetings.
• Maintains effective employee relations
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

o GED

o High School Diploma

o Associate Degree

Bachelor Degree

o Master Degree

o Doctorate Degree

Field of Study/Work Experience:

o Accounting

Automotive

o Business

o Human Resources

o Information Technology

Desired Work Experience:

o up to 3 years

o 3-5 years

5+ years

Education/Experience:

Prior automotive service and/or technical experience or commensurate training. Thorough knowledge of automotive parts and systems. Previous management or supervisory experience desired.

Certificates and Licenses:

Valid Driver's License

o Automobile Salesperson License

Computer Skills:

Intermediate skills in Microsoft Office Products. The ability to utilize the Dealership Management System and other web based applications utilized for operations.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company

personnel.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.

Environment Demands:

Duties are performed in the service and parts departments. Will generally work in an office, but will also be required to work throughout the dealership. Frequently interacts with customers and employees, and managers from various departments in the dealership. May be exposed to loud noise, vibration and other service and repair conditions. Work includes movement in and out of cars and working in various physical positions.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions.

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.