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Director Service Operations Jobs in Raleigh, NC (NOW HIRING)

Lumos

Service Operations Specialist

Fuquay Varina, NC · On-site

Lumos is looking for Service Operations Technicians to bring the future of connectivity to our ... directed brokerage option. * Wellness program offering education and cash incentives for gym ...

gpec

Field Service Manager III

Garner, NC

This position assists the Service Operations Manager in managing all department maintenance ... Completes developmental and professional goal setting with direct reports in addition to annual ...

gpec

Field Service Manager III

Garner, NC

This position assists the Service Operations Manager in managing all department maintenance ... Completes developmental and professional goal setting with direct reports in addition to annual ...

gpec

Field Service Manager III

Garner, NC · On-site

This position assists the Service Operations Manager in managing all department maintenance ... Completes developmental and professional goal setting with direct reports in addition to annual ...

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Showing results 1-20

All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Raleigh, NC

Director Service Operations information

See Raleigh, NC salary details

$33.1K

$104.7K

$174.5K

How much do director service operations jobs pay per year?

As of Aug 5, 2026, the average yearly pay for director service operations in Raleigh, NC is $104,674.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,400.00 and $131,700.00 per year, depending on experience, location, and employer.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.
What are the most commonly searched types of Service Operations jobs in Raleigh, NC? The most popular types of Service Operations jobs in Raleigh, NC are:
What are popular job titles related to Director Service Operations jobs in Raleigh, NC? For Director Service Operations jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Director Service Operations jobs in Raleigh, NC look for? The top searched job categories for Director Service Operations jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Director Service Operations jobs? Cities near Raleigh, NC with the most Director Service Operations job openings:
Director Service Operations jobs near you

Service Operations Specialist

Lumos

Fuquay Varina, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Lumos is looking for Service Operations Technicians to bring the future of connectivity to our customers. In this role, you'll be responsible for installing, testing, and maintaining services and equipment in homes and businesses. Technicians set up fiber facilities, including Multi-Ports, and remove company-owned ONTs as needed. You will handle provisioning, testing, maintenance, and troubleshooting of GPON/PON, routers, switches, DSL equipment, and more. Additionally, you'll install cross-connects at cross-connect and LCC cabinets for fiber circuits. Working onsite with customers and in collaboration with our Service Operations Center (SOC), you'll play a key role in ensuring seamless connectivity.
Why Lumos:
Lumos is transforming the future of connectivity by building one of the nation's fastest-growing 100% Fiber Optic networks. Through T-Fiber, our joint venture with T-Mobile, we're working toward a shared goal of connecting 12 to 15 million homes by 2030 while expanding access to reliable, high-speed internet in the communities we serve.
Here, you'll find more than a job, you'll have the opportunity to make an impact, take ownership of your work, and help shape how we grow. We move quickly, collaborate across teams, and believe the best ideas come from people who are curious, solutions-oriented, and ready to build what's next.
What You'll Do:
  • Performs preventive maintenance on equipment at RSB CO, Remote, DLC, and COLO sites.
  • Conducts advanced OTDR traces & fiber characterization.
  • Installs and troubleshoots basic voice, data, video services, & CPE (Residential Gateways, Routers, etc.).
  • Manages data entry tasks, including updating trouble tickets, orders, timesheets, etc.
  • Serves as a SME in operating, maintaining, troubleshooting, and repairing RSB CO, Remote, DLC, and COLO equipment.
  • Supports RSB engineering projects, including the installation of GPON cards, turning up new Access Gear & Splitters, upgrading ONTs, and working on equipment upgrades.
  • Assists Network Operations on troubleshooting, isolating, and resolving operational & hardware issues related to RSB CO, Remote, DLC, and COLO equipment.

What You'll Bring:
  • Strong verbal and written communication skills.
  • Experience interacting directly with customers to troubleshoot.
  • Safe driving record.
  • Experience using MS Office Suite.
  • Proficient in network cabling, basic electrical systems, basic telephony, and grounding/bonding (ANSI/EIA/TIA-607).
  • Experience maintaining power equipment, including rectifiers, batteries, and generators.
  • Ability to read & understand cross-connects for fiber LCC cabinets & splitters.
  • Extensive experience with advanced GPON and fiber-based services & equipment.
  • Working knowledge of voice services (SIP), video services, LAN/WAN service & hardware.
  • Proficient in IP subnetting.
  • Supports the development of Operations Service Technicians on the team.

What Makes You a Great Fit:
  • 1+ year Fiber or Telecom industry experience required.
  • High School Diploma or equivalent required.
  • Valid, fully unencumbered Driver's License required.
  • Must reside within 30 minutes' driving distance of assigned reporting location.
  • Committed to continuous learning & process optimization.

Physical Requirements:
  • Ability to climb utility poles (where applicable) and work at heights.
  • Utilize handle extension and stepladders as required.
  • Ability to work in attics, crawl spaces, and confined areas.
  • Capable of lifting and transporting 50 lbs. over a distance of 50 feet.
  • Near-constant use of sight, speech, hearing, comprehension, and reasoning.

Benefits & Perks
Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.
We have:
  • Comprehensive health, dental, and vision coverage.
  • Competitive compensation packages, including bonus options for eligible positions.
  • Paid Time Off & Paid Holidays.
  • Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
  • 100% employer-paid life and disability insurance.
  • Employee Assistance Program (EAP) with access to professional support for life's challenges.
  • 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
  • Wellness program offering education and cash incentives for gym attendance and nutrition programs.
  • Employee referral bonuses.
  • Discounts on Lumos Fiber Internet for employees who live in our service areas.

Applicant Eligibility Notice:Applicants must be at least eighteen (18) years of age at the time of application.
At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

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