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Director Of Operations Excellence Jobs in Raleigh, NC

Elwyn

Director of Operations

Raleigh, NC

Responsibilities Elwyn seeks a Director of Operations to provide strategic leadership and oversight ... driving excellence in service delivery. The Director is responsible for supervising program ...

New

Elwyn

Director of Operations

Raleigh, NC

Responsibilities Elwyn seeks a Director of Operations to provide strategic leadership and oversight ... driving excellence in service delivery. The Director is responsible for supervising program ...

New

Allied Universal

Director of Operations

Raleigh, NC

As Director of Operations, you will manage onsite Account Managers to ensure client satisfaction and optimal Security Professional performance at multiple branch security locations and client sites.

Allied Universal

Director of Operations

Raleigh, NC · On-site

$120 - $190/hr

As Director of Operations, you will manage onsite Account Managers to ensure client satisfaction and optimal Security Professional performance at multiple branch security locations and client sites.

Allied Universal

Director of Operations

Raleigh, NC · On-site

As Director of Operations, you will manage onsite Account Managers to ensure client satisfaction and optimal Security Professional performance at multiple branch security locations and client sites.

Allied Universal

Director of Operations

Raleigh, NC

As Director of Operations, you will manage onsite Account Managers to ensure client satisfaction and optimal Security Professional performance at multiple branch security locations and client sites.

Caul Group Residential

Director of Operations

Cary, NC · On-site

DIRECTOR OF OPERATIONS Caul Group Residential | Cary, NC (In-Person Role) Reports to: Founder & CEO Who We Are Caul Group Residential is the #1 resale real estate team in the Raleigh-Durham Triangle ...

Cache Ventures

Director of Operations

Raleigh, NC · Remote

Scale the Machine. This is not a typical "Head of Ops" role. This is a scale inflection role ... Founder removed from operational noise By 12 Months * Revenue predictable * Enterprise motion ...

Cache Ventures

Director of Operations

Raleigh, NC · Remote

Scale the Machine. This is not a typical "Head of Ops" role. This is a scale inflection role ... Founder removed from operational noise By 12 Months * Revenue predictable * Enterprise motion ...

Cache Ventures

Director of Operations

Raleigh, NC · On-site +1

Scale the Machine. This is not a typical "Head of Ops" role. This is a scale inflection role ... Founder removed from operational noise By 12 Months * Revenue predictable * Enterprise motion ...

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Director Of Operations Excellence information

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$33K

$104.7K

$174.5K

How much do director of operations excellence jobs pay per year?

As of Aug 22, 2026, the average yearly pay for director of operations excellence in Raleigh, NC is $104,668.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,400.00 and $131,700.00 per year, depending on experience, location, and employer.

What is a director of operations excellence?

A Director of Operations Excellence is a senior leader responsible for improving the efficiency, effectiveness, and quality of a company’s operations. They develop and implement best practices, streamline processes, and drive continuous improvement initiatives across the organization. This role often collaborates with various departments to ensure that operational strategies align with business goals and deliver measurable outcomes. Ultimately, the Director of Operations Excellence helps organizations achieve higher productivity, reduce costs, and maintain high standards of service or product delivery.

How does a director of operations excellence typically collaborate with cross-functional teams to drive process improvements?

A Director of Operations Excellence works closely with teams across departments such as production, quality, supply chain, and IT to identify inefficiencies and implement best practices. This role often leads cross-functional workshops, facilitates communication among stakeholders, and ensures alignment between strategic goals and operational initiatives. By fostering a culture of continuous improvement and using data-driven methodologies like Lean or Six Sigma, the Director helps teams break down silos and achieve measurable improvements in productivity and quality.

What are the key skills and qualifications needed to thrive as a director of operations excellence, and why are they important?

To thrive as a Director of Operations Excellence, you need expertise in process improvement, project management, and operational strategy, often supported by a degree in business or engineering and experience in Lean Six Sigma methodologies. Familiarity with ERP systems, data analytics tools, and relevant certifications like Lean Six Sigma Black Belt are typically required. Exceptional leadership, communication, and change management skills help drive cross-functional collaboration and foster a culture of continuous improvement. These capabilities are crucial for optimizing organizational performance, ensuring efficient operations, and sustaining competitive advantage.

What is the difference between Director Of Operations Excellence vs Operations Manager?

AspectDirector Of Operations ExcellenceOperations Manager
ResponsibilitiesFocuses on process improvement, quality management, and strategic initiatives to enhance operational efficiency across departments.Oversees daily operations, manages teams, and ensures operational targets are met within specific departments.
Required CredentialsBachelor's or master's in business, operations, or related fields; certifications like Lean, Six Sigma often preferred.Bachelor's degree in business or related field; experience in operations management.
Work EnvironmentStrategic, cross-departmental, often involved in continuous improvement projects.Hands-on, department-focused, managing staff and daily workflows.
Industry UsageCommon in large organizations emphasizing process optimization and quality standards.Widely used in various industries for operational oversight.

The main difference lies in scope and focus: the Director Of Operations Excellence concentrates on strategic process improvements and quality initiatives, while the Operations Manager handles daily operational management within specific departments.

Is a director of operations a high position?

A director of operations is a senior leadership role responsible for overseeing an organization's daily activities, strategic planning, and process improvements. It is considered a high-level position that often reports to executive management and requires extensive experience and leadership skills.

What are popular job titles related to Director Of Operations Excellence jobs in Raleigh, NC?

For Director Of Operations Excellence jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Director Of Operations Excellence jobs in Raleigh, NC look for?

The top searched job categories for Director Of Operations Excellence jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Director Of Operations Excellence jobs?

Cities near Raleigh, NC with the most Director Of Operations Excellence job openings:

Director Of Operations Excellence jobs near you
Infographic showing various Director Of Operations Excellence job openings in Raleigh, NC as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, 23% Part Time, and 1% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $104,674 per year, or $50.3 per hour.

DIRECTOR OF OPERATIONS

Aqua Tech Pool Management

Raleigh, NC • On-site

$60K - $70K/yr

Full-time

Re-posted 10 days ago

Job description

Position: Director of Operations
Location: Charlotte or Raleigh, NC
Department: Operations
Status: Full-Time

Position Overview

The Director of Operations is an operational leader for AquaTech Pool Management across their market (Charlotte or Triangle). This role owns the operations within the market — account management, service delivery, team leadership, and financial performance.

This leader will oversee field teams while ensuring exceptional service execution across all accounts. They will also be responsible for driving growth in the region—expanding relationships with HOAs, property managers, and country clubs, while supporting new business development efforts.

This role requires a strong operator who can balance high-level strategy with hands-on leadership—someone who can build teams, strengthen client partnerships, and scale operations in a fast-growing, service-driven business.

Key Responsibilities

Market & Operations Leadership

  • Own operations across the market, ensuring consistent execution of AquaTech’s standards in safety, service, and operational excellence.
  • Lead and develop team, service technicians, and seasonal teams across the region.
  • Ensure service routes, staffing plans, and facility operations are executed efficiently and at a high level.
  • Step into the field when needed to support teams, resolve issues, and maintain service continuity.

Client Relationships & Account Management

  • Serve as the customer point of contact for clients, including HOAs, community managers, and country club leadership.
  • Build strong, trust-based relationships and position AquaTech as a long-term partner.
  • Proactively address client needs, resolve escalations, and ensure high satisfaction and retention.
  • Lead client meetings, site walks, and performance reviews.

Growth & Market Expansion

  • Drive growth across the market through new contract acquisition and expansion of existing accounts.
  • Partner with business development on proposals, walkthroughs, and closing new opportunities.
  • Identify and execute opportunities for repair, renovation, and additional service offerings.
  • Build and maintain a strong network within the local community and industry.

People Leadership & Culture

  • Recruit, hire, and develop high-performing team members across the market.
  • Coach team members to deliver exceptional service and uphold company values.
  • Foster a culture of accountability, teamwork, and continuous improvement.
  • Ensure teams are trained in safety, customer service, and operational best practices.

Financial Performance & Accountability

  • Own P&L performance for the division, including revenue growth, labor management, and profitability.
  • Monitor key performance indicators such as service quality, labor utilization, and client retention.
  • Partner with leadership on budgeting, forecasting, and pricing strategies.
  • Identify inefficiencies and implement improvements to drive margin expansion.

Systems, Process & Execution

  • Implement and maintain scalable operational systems and processes across the market.
  • Leverage tools (work order systems, reporting platforms) to ensure visibility and accountability.
  • Standardize best practices while adapting to the unique needs of each facility.
  • Lead continuous improvement initiatives to enhance service quality and efficiency.

Qualifications

Required

  • 3–5+ years of experience in operations & account leadership within a service-based or field service organization.
  • Proven experience managing teams and operations across multiple locations or accounts.
  • Strong client-facing experience with the ability to build and maintain relationships.
  • Demonstrated ability to drive operational performance and accountability.
  • High ownership mentality with a willingness to be hands-on when needed.
  • Strong financial acumen and experience managing budgets or P&L.

Preferred

  • Experience in pool management, facilities management, property management, or hospitality.
  • Familiarity with seasonal staffing models and service route operations.
  • Experience in the market (Charlotte or Triangle) or strong local network.
  • CPO certification (or willingness to obtain).

What Success Looks Like

  • High client satisfaction and retention across the market.
  • Strong operational execution with consistent, high-quality service delivery.
  • Growth in revenue through new contracts and expanded services.
  • High-performing teams that reflect AquaTech’s culture and standards.
  • Improved margins through disciplined operational management.

About AquaTech Pool Management

AquaTech is the Carolinas’ leader in commercial pool management, repairs, and renovation services. We serve HOAs, country clubs, and communities with a focus on safety, service, and operational excellence.

Our mission: Developing peace of mind by providing professional service, developing tomorrow’s leaders, and creating lasting memories—one pool at a time.