Director Of Operations Excellence Jobs in Raleigh, NC

Canals builds software for wholesale distributors, helping them operate more efficiently through automation and AI.

Our customers are the companies responsible for moving the materials that power the real economy; electrical supplies, plumbing products, roofing materials, HVAC equipment, and more. Every day, thousands of people rely on Canals to help process orders, manage purchasing, handle accounts payable, and streamline critical business workflows.

We're a profitable, rapidly growing company with a team of roughly 100 people distributed across North and South America. We care deeply about building great products, hiring exceptional people, and creating an environment where talented individuals can do the best work of their careers.

We’re looking for a Director of Revenue Operations to build and scale the RevOps function at Canals. This role sits at the center of our go-to-market engine; owning systems, data, and operating cadence across Sales, Marketing, and Customer Success.

You’ll report to the Head of Operations and partner closely with GTM leadership to design the infrastructure that powers our growth, while staying hands-on in execution. This is a high-impact role for someone who thrives in fast-moving, early-stage environments and wants to build from zero to one.

Build & scale RevOps

• Establish and own the RevOps function across systems, analytics, process, and enablement

• Define priorities, operating rhythms, and roadmaps aligned to company growth goals

• Lay the foundation for future team hiring (and manage early hires as we scale)

• Create a culture of ownership, speed, and high standards

Own GTM systems & data

• Own and optimize the GTM tech stack (HubSpot, sequencing tools, enrichment tools, automation)

• Maintain clean data, clear account ownership, and structured pipeline hygiene

• Design workflows, integrations, and automations that improve rep efficiency

• Ensure data integrity across the full lead-to-revenue lifecycle

Drive GTM strategy & execution

• Partner with leadership on segmentation, territory design, and pipeline strategy

• Translate growth targets into clear operating plans, KPIs, and leading indicators

• Build and run forecasting processes with high accuracy and fast variance analysis

• Establish a consistent weekly, monthly, and quarterly business cadence

Analytics & insights

• Build dashboards and reporting that leadership trusts for decision-making

• Deliver clear insights on pipeline health, conversion, and revenue performance

• Identify bottlenecks and recommend data-driven improvements across the funnel

Process & alignment

• Standardize and document the lead-to-customer journey

• Implement scalable pipeline governance and stage definitions

• Drive cross-functional alignment across Sales, Marketing, and CS

• Ensure new processes are adopted and measurable

Commissions & performance

• Design and administer commission plans and incentive structures

• Ensure commissions are accurate, transparent, and paid on time

• Support compensation planning aligned to company goals
  

• Typically, 5–10+ years in RevOps / Sales Ops at high-growth B2B SaaS companies

• Track record of building or scaling RevOps functions (systems, process, and analytics)

• Deep CRM ownership (HubSpot preferred or Salesforce): pipeline management, account ownership, and reporting

• Familiarity with operationalizing AI for GTM teams

• Experience running forecasting and pipeline analytics with executive-level visibility

• Strong operator mindset and comfortable being both strategic and hands-on

• High ownership, detail-oriented, and biased toward action

• Experience working closely with founders or executive teams

• Experience with commissions tools and compensation design

We're building software that solves real problems for an industry that keeps the world running. Our customers rely on our platform every day to operate their businesses.

We've found strong product-market fit and continue to grow quickly, creating opportunities for people who want to have a meaningful impact on the trajectory of a company.

We believe great people build great companies. That's why we invest heavily in hiring, development, and creating an environment where talented individuals can do the best work of their careers.

You'll work alongside ambitious, thoughtful teammates who care deeply about what they do, challenge each other directly, and have a lot of fun along the way.

We value ownership, transparency, and continuous improvement. Good ideas can come from anywhere, and people are trusted to make things happen.

We're remote-first, flexible, and distributed across North and South America, bringing together talented people from a wide range of backgrounds and experiences.

Canals.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age.