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Director Service Operations Jobs Near Me

Xerox

Technical Service Operations Manager

Westerville, OH · On-site

$111K - $112K/yr

Service calls, installations, etc.) and escalation issues as needed. * Manage Client Services ... Comfortable working with limited direct supervision. * Outgoing individual and well organized.

Kaizen Lab Inc.

Director of Business Operations

Dublin, OH · On-site

$150 - $190/hr

Director of Business Operations Schedule: Full-Time Location: Columbus, OH Lead Strategy. Drive ... Maintain a firsthand understanding of the services provided to individuals and families. * Build ...

Ability-Matters

Director of Business Operations

Dublin, OH · On-site

$120 - $180/hr

Director of Business Operations Schedule: Full-Time Location: Columbus, OH Lead Strategy. Drive ... Maintain a firsthand understanding of the services provided to individuals and families. * Build ...

Ability Matters

Director of Business Operations

Dublin, OH · On-site

$65K - $75K/yr

Director of Business Operations Schedule: Full-Time Location: Columbus, OH Lead Strategy. Drive ... Maintain a firsthand understanding of the services provided to individuals and families. * Build ...

DINE RIGHT EAT WELL CONSULTING LLC

Be Seen First

Operations Director

Columbus, OH · On-site

$23 - $30/hr

Operations Director Reports to: Executive Director/Administrator Dulla Care Home Healthcare is ... Ensuring that appropriate service policies are developed and implemented * Helping to assure the ...

DINE RIGHT EAT WELL CONSULTING LLC

Be Seen First

Operations Director

Columbus, OH · On-site

$23 - $30/hr

Operations Director Reports to: Executive Director/Administrator Dulla Care Home Healthcare is ... Ensuring that appropriate service policies are developed and implemented * Helping to assure the ...

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How much do director service operations jobs pay per year?

As of Aug 24, 2026, the average yearly pay for director service operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

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Director Service Operations jobs near you
A map of the United States highlighting the number of Director Service Operations job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Director Service Operations job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Sr. Director, Service Technology and NPDi

Vertiv Group Corp.

Westerville, OH • On-site

Full-time

Re-posted 21 days ago

Vertiv rating

6.8

Company rating: 6.8 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

372nd of 494 rated machine equipment manufacturers

Job description


Job Summary
The Sr. Director, Service Technology and NPDi is a global leadership role responsible for defining and executing Vertiv's enterprise strategy for service readiness, technology innovation, and digital service enablement across all New Product Development (NPDI) initiatives. This leader ensures that serviceability, lifecycle value, and aftermarket revenue capture are embedded into product design from inception through launch and lifecycle management. The role will also spearhead the development and integration of next-generation service technologies to enhance customer outcomes and operational efficiency. The Sr. Director will drive cross-functional alignment across Product, Engineering, Digital, Supply Chain, and Services, while leveraging external partnerships (OEMs, startups, universities) to accelerate innovation and expand Vertiv's service portfolio.
Responsibilities
Strategy, Governance & Lifecycle Value
  • Define and own the global service readiness and service technology strategy aligned to lifecycle services growth and install base monetization.
  • Establish enterprise governance, KPIs, and standards for consistent service readiness across all product lines and regions.
  • Ensure serviceability, maintainability, and digital enablement are embedded into all NPDI programs.

Service Technology & Innovation Leadership
  • Lead identification, evaluation, and deployment of emerging service technologies.
  • Build and execute a service technology roadmap aligned to trends in high-performance computing, AI, robotics, cooling, and power solutions.
  • Partner with external ecosystems (OEMs, startups, universities) to pilot and scale new service capabilities.

Global NPDi Service Integration
  • Lead the global NPDi service organization.
  • Embed service requirements into all NPDI tollgates (documentation, training, field serviceability, diagnostics, digital enablement).
  • Influence portfolio decisions based on serviceability and lifecycle revenue potential.
  • Ensure digital service readiness is a core deliverable in all NPDI programs.

Financial Accountability
  • Manage the Service Technology and NPDi budget, ensuring effective resource allocation and ROI.
  • Identify opportunities to grow service revenue through technology-enabled offerings.

Operational Excellence
  • Develop global playbooks, tools, and processes for service readiness and technology deployment.
  • Drive continuous improvement through field feedback, failure analysis, cost optimization, and install/startup efficiency.

Talent & Organization Leadership
  • Build and lead a high-performing global team of service technology leaders, NPDi engineers, and SME networks.
  • Foster a culture of accountability, inclusion, and continuous development.

Executive Collaboration & Visibility
  • Serve as the executive interface across Services, Product, and Engineering leadership.
  • Provide ELT updates on NPD readiness, service innovation progress, and digital service adoption.
  • Represent Services in global product and technology strategy reviews.

Requirements:
  • Bachelor's degree in Engineering (Electrical/Mechanical) or related field; Master's/MBA strongly preferred
  • 15+ years in service operations, technology, or product development; 10+ years in progressive leadership roles
  • Global leadership experience managing cross-functional teams across multiple regions
  • Experience with NPD/NPDI processes and stage-gate methodologies
  • Track record in digital transformation, service technology, or innovation leadership
  • Experience in critical infrastructure, data center, or power/cooling industries preferred
  • Certifications in Lean, Six Sigma, or similar methodologies a plus

PHYSICAL & ENVIRONMENTAL DEMANDS
Standard office environment; ability to travel globally
TIME TRAVEL REQUIRED
25% - 50% (global travel required)
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Inclusion.
OUR STRATEGIC PRIORITIES
• High-Performance Culture• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength
VERTIV BEHAVIORS
  • Own it
  • Act with urgency
  • Foster a customer-first mindset
  • Think big and execute
  • Lead by example
  • Drive continuous improvement
  • Learn and seek out development
  • Promote transparent & open communication

About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.
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