Director Service Operations Jobs Near Me

Job Summary

The Sr. Director, Service Technology and NPDi is a global leadership role responsible for defining and executing Vertiv's enterprise strategy for service readiness, technology innovation, and digital service enablement across all New Product Development (NPDI) initiatives. This leader ensures that serviceability, lifecycle value, and aftermarket revenue capture are embedded into product design from inception through launch and lifecycle management. The role will also spearhead the development and integration of next-generation service technologies to enhance customer outcomes and operational efficiency. The Sr. Director will drive cross-functional alignment across Product, Engineering, Digital, Supply Chain, and Services, while leveraging external partnerships (OEMs, startups, universities) to accelerate innovation and expand Vertiv's service portfolio.

Responsibilities

Strategy, Governance & Lifecycle Value

• Define and own the global service readiness and service technology strategy aligned to lifecycle services growth and install base monetization.
• Establish enterprise governance, KPIs, and standards for consistent service readiness across all product lines and regions.
• Ensure serviceability, maintainability, and digital enablement are embedded into all NPDI programs.

Service Technology & Innovation Leadership

• Lead identification, evaluation, and deployment of emerging service technologies.
• Build and execute a service technology roadmap aligned to trends in high-performance computing, AI, robotics, cooling, and power solutions.
• Partner with external ecosystems (OEMs, startups, universities) to pilot and scale new service capabilities.

Global NPDi Service Integration

• Lead the global NPDi service organization.
• Embed service requirements into all NPDI tollgates (documentation, training, field serviceability, diagnostics, digital enablement).
• Influence portfolio decisions based on serviceability and lifecycle revenue potential.
• Ensure digital service readiness is a core deliverable in all NPDI programs.

Financial Accountability

• Manage the Service Technology and NPDi budget, ensuring effective resource allocation and ROI.
• Identify opportunities to grow service revenue through technology-enabled offerings.

Operational Excellence

• Develop global playbooks, tools, and processes for service readiness and technology deployment.
• Drive continuous improvement through field feedback, failure analysis, cost optimization, and install/startup efficiency.

Talent & Organization Leadership

• Build and lead a high-performing global team of service technology leaders, NPDi engineers, and SME networks.
• Foster a culture of accountability, inclusion, and continuous development.

Executive Collaboration & Visibility

• Serve as the executive interface across Services, Product, and Engineering leadership.
• Provide ELT updates on NPD readiness, service innovation progress, and digital service adoption.
• Represent Services in global product and technology strategy reviews.

Requirements:

• Bachelor's degree in Engineering (Electrical/Mechanical) or related field; Master's/MBA strongly preferred
• 15+ years in service operations, technology, or product development; 10+ years in progressive leadership roles
• Global leadership experience managing cross-functional teams across multiple regions
• Experience with NPD/NPDI processes and stage-gate methodologies
• Track record in digital transformation, service technology, or innovation leadership
• Experience in critical infrastructure, data center, or power/cooling industries preferred
• Certifications in Lean, Six Sigma, or similar methodologies a plus

PHYSICAL & ENVIRONMENTAL DEMANDS

Standard office environment; ability to travel globally

TIME TRAVEL REQUIRED

25% - 50% (global travel required)

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. 

OUR CORE PRINCIPALS: Safety.  Integrity.  Respect.  Teamwork.  Inclusion.

OUR STRATEGIC PRIORITIES

  High-Performance Culture Customer Focus

  Operational Excellence

  Innovation

  Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication 

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs.  Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.   

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.

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