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Director Service Operations Jobs in Austin, TX (NOW HIRING)

SPJST Senior Living

Food Service Director

Taylor, TX · On-site

Job Purpose: - The Food Service Director at S P J S T Rest Home is responsible for overseeing the entire food service operations within the facility. This role ensures that residents receive high ...

Trinity Services Group

Food Service Director

Del Valle, TX · On-site

$55K - $60K/yr

You will oversee the operational and financial responsibilities for the kitchen. You will manage an Assistant Food Service Director and/or a team of Food Service Workers and/or Cooks. These staff ...

NTT DATA Services

Client Delivery Senior Director

Austin, TX · Hybrid

$206K/yr

The role includes directing multiple concurrent solutions, overseeing private cloud service operations, ensuring alignment with enterprise architecture and lifecycle standards, and partnering with ...

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All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Austin, TX

Director Service Operations information

See Austin, TX salary details

$33.7K

$106.7K

$177.9K

How much do director service operations jobs pay per year?

As of Aug 31, 2026, the average yearly pay for director service operations in Austin, TX is $106,734.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,800.00 and $134,300.00 per year, depending on experience, location, and employer.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the most commonly searched types of Service Operations jobs in Austin, TX?

The most popular types of Service Operations jobs in Austin, TX are:

What are popular job titles related to Director Service Operations jobs in Austin, TX?

For Director Service Operations jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Director Service Operations jobs in Austin, TX look for?

The top searched job categories for Director Service Operations jobs in Austin, TX are:

What cities near Austin, TX are hiring for Director Service Operations jobs?

Cities near Austin, TX with the most Director Service Operations job openings:

Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $106,734 per year, or $51.3 per hour.

Director of Service Operations (Solar)

Austin, TX

ACT Power Services
See more jobs at ACT Power Servicesexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

ACT Power Services was created to provide industry leading services for our clients. As an independent service provider, we avoid conflicts of interest and maintain a complete focus on our clients' needs. We have taken a no-frills approach to developing our organization to ensure our clients are only paying for services that add value. ACT then leverages a world-class team, state of the art technology, and best-in-class operating practices to ensure every facility is operated in a manner that maximizes production, preserves compliance, and ensures the safety of our personnel and communities. Our vision is to reshape the industry's benchmark for renewable operations and create the next generation of O&M provider.

The Director of Array Optimization (AOT) is a senior leadership role responsible for the strategic direction, operational performance, and growth of ACT Power Services' Array Optimization Team. This position oversees array-level corrective maintenance, performance restoration activities, and special projects across the company portfolio while maintaining responsibility for customer satisfaction, workforce development, and financial performance. 

Duties/Responsibilities:

Strategic Leadership & Program Management 

  • Provide strategic leadership and direction for the Array Optimization Team
  • Develop annual operational objectives, growth strategies, and performance initiatives
  • Establish operational standards, best practices, and performance metrics

Operational Excellence 

  • Oversee planning, scheduling, and execution of array-level projects
  • Direct multiple field crews operating across multiple states
  • Ensure accurate CMMS utilization and reporting standards

Team Development & Leadership 

  • Recruit, develop, and retain high-performing personnel
  • Provide coaching, mentorship, and succession planning

Client & Stakeholder Management 

  • Serve as executive point of contact for major customers
  • Lead customer reviews and operational performance meetings

Financial & Business Management 

  • Support budgeting, forecasting, and resource planning
  • Identify opportunities to improve margins and productivity

Required Skills/Abilities:

  • 10+ years of progressive utility-scale solar leadership experience
  • 5+ years managing multi-state field operations
  • Extensive knowledge of PV systems, NEC requirements, and solar O&M practices
  • FAA Part 107 preferred
  • OSHA 30-Hour preferred
  • NFPA 70E preferred
  • Ability to travel up to 30%

Physical Requirements: 

  • Work is performed both in a reporting setting and outdoors at various project sites across all weather conditions 
  • Must be able to comply with all safety standards and procedures; PPE is required in all field environments 
  • Must have the ability to sit, stoop, kneel, bend, stand, or walk for extended periods 
  • Must be able to lift, push, or pull up to 50 pounds on an occasional basis 
  • Valid driver's license required; travel to project sites required, including overnight stays 

Benefits:

  • 401(k) with employer match
  • Health Insurance 
  • Dental Insurance
  • Vision Insurance 
  • Flexible Spending Account 
  • Health Savings Account
  • Short-term and Long-term disability 
  • Critical illness 
  • Paid Time Off
  • Parental Leave
  • Paid Holidays
  • Employee assistance program
  • Life insurance
  • Opportunities for advancement
  • Training and Development 
  • Legal and Identity Theft

ACT Power Services does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies.

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