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Director Service Operations Jobs in Austin, TX (NOW HIRING)

EVERY BODY TEXAS

Director of Service Operations

Austin, TX · Remote

$115K - $125K/yr

Position Overview The Director of Service Operations, reporting to the Deputy Director, is a leadership role that provides strategic leadership and operational oversight for program implementation ...

Building Team Solutions

Be Seen First

Fire Alarm Service Manager

Austin, TX · On-site

$90K - $120K/yr

The ideal candidate is a proven leader with direct experience managing service operations in a fire sprinkler or fire alarm company , with a track record of driving growth, improving efficiency, and ...

SBM Management Services, LP

Operations Director

Austin, TX · On-site

$165 - $175/hr

Operations Director Now Hiring: Operations Director Compensation: $165,000-$175,000 Shift: Monday ... service expectations resulting in the creation of complete Customer satisfaction * Continuous ...

Certinia

Director, Marketing Operations

Austin, TX · On-site

$171.60 - $217/hr

The company's Professional Services Automation (PSA), Customer Success, and ERP solutions ... THE ROLE As Director of Marketing Operations, you will focus on building a best-in-class Marketing ...

Certinia

Director, Marketing Operations

Austin, TX · On-site +1

$171K - $217K/yr

Director, Marketing Operations About Certinia Certinia delivers a Services-as-a-Business platform ... The company's Professional Services Automation (PSA), Customer Success (CS), and Financial ...

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All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Austin, TX

Director Service Operations information

See Austin, TX salary details

$33.7K

$106.7K

$177.9K

How much do director service operations jobs pay per year?

As of Aug 8, 2026, the average yearly pay for director service operations in Austin, TX is $106,734.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,800.00 and $134,300.00 per year, depending on experience, location, and employer.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.
What are the most commonly searched types of Service Operations jobs in Austin, TX? The most popular types of Service Operations jobs in Austin, TX are:
What are popular job titles related to Director Service Operations jobs in Austin, TX? For Director Service Operations jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Director Service Operations jobs in Austin, TX look for? The top searched job categories for Director Service Operations jobs in Austin, TX are:
What cities near Austin, TX are hiring for Director Service Operations jobs? Cities near Austin, TX with the most Director Service Operations job openings:
Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $106,734 per year, or $51.3 per hour.

Director of Service Operations

EVERY BODY TEXAS

Austin, TX • Remote

$115K - $125K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Position Overview
The Director of Service Operations, reporting to the Deputy Director, is a leadership role that provides strategic leadership and operational oversight for program implementation, data management, compliance coordination, and cross-functional communication within the Title X program.
This role ensures the effective execution of Title X work plan objectives, strengthens internal systems and infrastructure, and drives data-informed decision-making in collaboration with internal teams and external sub-recipients. The Director serves as a key liaison across program, data, finance, and compliance functions to ensure alignment, accountability, and high-quality service delivery.
Key Responsibilities

Program Leadership & Coordination
  • Collaborate with the Deputy Director and Finance Director to ensure effective implementation of Title X work plan goals and objectives. 
  • Maintain oversight of cross-functional coordination to support program execution and continuous improvement. 
  • Oversee the Quality Assurance/Quality Improvement staff to maintain program communication infrastructure and operational systems.
Data Management & Performance Improvement
  • Oversee the Senior Data Quality Manager and Data Analyst to ensure the integrity and functionality of internal data systems. 
  • Ensure timely submission of data from sub-recipients and ongoing data analysis for performance monitoring. 
  • Guide the development, evaluation, and refinement of performance measures to strengthen program effectiveness for Every Body Texas and sub-recipients. 
  • Support continuous improvement of data quality, reporting processes, and analytical tools. 
Compliance, Documentation & Systems Management
  • Collaborate with the Deputy Director and Finance and Contract Compliance Manager to ensure proper organization, storage, and security of compliance, programming, and financial documentation. 
  • Manage systems effectively, including Salesforce, SharePoint, and learning management systems. 
Operations & Event Coordination
  • Oversee seamless coordination of program events, training sessions, committee meetings, and related activities. 
  • Ensure high-quality execution of logistics and operational support for all program engagements. 
Compliance & Regulatory Oversight
  • Maintain up-to-date knowledge of all statutory, regulatory, and policy requirements affecting Title X and family planning service delivery. 
  • Ensure program compliance with federal guidelines, reporting requirements, and funding obligations. 
  • Support audit readiness and compliance monitoring activities.
Qualifications

Required
  • Bachelor’s degree or equivalent experience in Public Health, Healthcare Administration, Social Work, Business, Data Analytics, or related field (Master’s preferred). 
  • 5+ years of experience in program operations, public health, healthcare administration, or federally funded programs. 
  • 3+ years of project management experience. 
  • Experience with Title X or reproductive health programs. 
  • Strong background in data analysis, program evaluation, and performance reporting. 
  • Experience supervising teams and managing cross-functional operational workflows. 
  • Proficiency with data and reporting systems (Excel, Tableau, Power BI, Salesforce, or similar tools). 
  • Strong understanding of federal grant compliance and regulatory requirements. 
  • Excellent written and verbal communication skills with experience presenting to leadership and external stakeholders.
Benefits
  • Generous vacation time.
  • 100% employer-sponsored premiums for employees’ health, dental, vision, disability, and life insurance (employee pays dependent premiums).
  • Employer-matched retirement contributions.

ADDITIONAL REQUIREMENTS

Location
This position requires residency within the state of Texas or a willingness to relocate to Texas; however, Every Body Texas does not offer relocation assistance
 
Travel
The Director of Service Operations can anticipate traveling within Texas to four in-person staff meetings annually. Other travel will be required throughout Texas for meetings and events on an as-needed basis, with occasional travel required outside of the region.
When submitting your resume, please include your cover letter in the same PDF and upload it as one
document. 

This is a remote position.